Kiddie Kandids

Worst customer service ever. It is amazing these places are still in business. I guess I should not expect much when the only employee is a young teenager who doesn’t know photography from her elbow. Let alone how to run a store.
We were told some people were in front of us and to come back a little before 420. We did. However the people in front of us showed up at the same time??? Wtf? So we got bumped again. This is unacceptable. If the other people missed their window they should wait. Especially when we have a 2 month old.
Needless to say we will never go to a mall photo place again especially this one. They should all go out of business. Digital SLRs are good enough now to do this at home anyway.

The did great work but i have a few complaints. I had to come back to review my pictures because they were so busy. It took 1.5 hours to review my pictures. Although I had an appt to review my pictures the staff took another photo session (understandable) but she reviewed their pics with them right then… while I waited an hour… and i had an appt. Very unfair. Also, my pictures did not come in as promised. I really was expecting and needed my pictures as promised. Very disappointed. Probably wont go back to this place.

It was that time of year to get the monkeys pictures taken. In my mind there was no other place to go to capture these life moments. I booked my appointment online (very easy and quick). I chose Sunday at 2pm. I got a reminder call about 30 min before my appointment and told the girl we were just pulling in to the mall (luckily I was smart and wrote down the appointment when I made it).
We get there with two outfit changes (a nice one and a more edgy one) and they were completely prepared for us. Adriana had cute poses for the kids and was pretty good at getting them to stay (they are 2 and 3… you can’t expect miracles). All the girls were friendly there and helpful with choosing cool designs for my pictures.
The reason Kiddie Kandids is getting 3 stars is because a new company bought them out and changed how they do business. They almost doubled their prices (16 sheets came out to $ 237) and you don’t get your pics right away like you used to. They send them away to their lab and you don’t get them for two weeks. I was super bummed. Overall good job on the pics… just change some of your corporate policies and I will up your star rating.