MasterCuts

Took my mom to get her haircut for her birthday today and she wanted to go super short A-​Line Bob and this is what she got. A super uneven, horrible haircut. In the middle of her hair, it goes from long to short as shown in the picture. All along the bottom it is choppy and nothing like she wanted. My mom walked out embarrassed to say anything and when we got out she was in tears because of how much she didn’t like it. The hairdresser didn’t look comfortable while she was doing it. She looked like it was her first time cutting hair. She should never cut hair. She should stick to washing hair and being the receptionist. We will never go back to this salon. I will be going back tomorrow to get my money back. So disappointed. I wish I didn’t have to choose a rating.

I have nothing but good things to say about Master cuts it was my first time here and the stylist who cut my hair did a fabulous job, I have went to these high-​end salons where they charge almost $ 50 for a haircut and could not even cut V style haircut, I have very long hair which I like to keep it that way and some stylist tend to trim too much off my hair when I tell them not to and surprisingly can’t even Cut my hair V shape, Haily on the other hand at Master cuts New exactly what I wanted and did not go overboard on cutting my hair she also did layers in the front which came out very nice complemented the V shape in the back, she had me check it before I left more than once just to make sure I was satisfied very polite and professional I highly recommend HAILY!

Okay so Haylee is amazing. I made an appointment with her after seeing some nice reviews about her on Unilocal and after my sister told me about what a great job she did on her cut. There really weren’t any reviews about any coloring she has done though, so I was still a little nervous.
BUT LET ME TELL YOU… she’s fantastic. My hair turned out exactly how I wanted it. In addition to that, she is super personable and sweet… and she told me that I have nice eyebrows but that’s beside the point.
Go to her. Go to her now.

Used to go to the Wynn to get my hair done please do not get me wrong on this Wynn has an amazing team of stylist and colorist !
Then I found this hair salon as I was shopping with a sign «walk ins welcome «so I decided well I am here at the Galleria Mall and no appointment needed so I received a very nice trim from Daylynn.
Since then I gave it a try on hair color and highlights and now my daughter and I have been going to her for a couple of years andI can say she does a amazing color for the both of us and she fits us in at th same time!
So 5 stars for Daylynn happy I found her !

I just had my hair done by Hailey! If I could give her 10 stars I would! Let me start by saying I just moved her not long ago from Michigan and it was traumatizing to find a new hairdresser. My first attempt was an epic fail, I won’t put anyone on blast but platinum hair salon needs better training, real talk. But back to Hailey she is the greatest hairdresser she fixed my hair and made it look like I’m a super model. She is an awesome person to chat with and really knows what she’s doing, I will never ever go anywhere else unless she leaves, I will follow her everywhere she goes. I love you Hailey thank you for making me so gorgeous! My hair looks amazing. Xoxoxo

Before my last experience I would’ve given this place 4 stars but now they get one.
I went to Mastercuts 2 weeks ago for a haircut. I live on the opposite side of town but had always gotten great cuts so made the drive. Only one stylist was there as they had only opened an hour before. She came right over and helped me. She was able to take me right away so we went to her station. We discussed what I wanted and she started cutting. I only got a cut so she sprayed my hair to wet it. As my hair dries it has a natural wave to it. When she finished it looked great.
The next day I style my hair with my straightener and found a huge issue with my hair. The bottom layer is slightly uneven and then the next layer isn’t even blended. It looks terrible. I was so disappointed.
I did a survey that was sent to my email. I explained everything and was contacted by the district manager. She was wonderful and seemed as though she wanted to help. After a few emails I gave her my phone number a and was told the manager at the Mastercuts would contact me to get my hair fixed. Well that was a week ago and I haven’t heard anything from the salon.
I won’t be going back. Not only did I receive a bad haircut but also bad customer service. Someone should have contacted me by now. Bad haircuts happen but there should be customer service to make up for that and show you your patronage is appreciated and wanted. I did my experience that.

I’ve had good experiences until today. I made an appointment for 12noon. I get there at 11:55am. They tell me it’ll be another 15min. 30 minutes later I’m still waiting. Horrible service!!!

If I’m just getting a trim, I don’t do much research. Usually I just walk into a budget franchise salon like Fantastic Sams, pay the ten bucks or so, and get on with my day. This time around when my split ends came a-​sproutin’, I leveled up to a MasterCuts in a mall. It looked a lot nicer, but I ended up with disappointing service at double the price.
I didn’t have an appointment, but Jodi took me in. I wouldn’t even have known her name had I not glanced at her licensure at the end. She didn’t introduce herself. Actually, she didn’t talk at all aside from asking me how many inches I wanted off. I reply 3 to 4 inches since my hair’s pretty long. Then a few minutes later, she tells me «You’re all set» without even asking me if I was okay with it.
Two complaints: First of all, hairdressers are usually personable. Or at least try to be. Secondly, even if it’s just a trim, letting me see the outcome with a hand mirror or a simple «What do you think?» would have sufficed. I’m not lumping everybody that works here since I’m sure there are other stylists who are friendlier and more personable, but I’m not coming back to this lady.

Haylee was awesome. Great personality and made process easy, quick and enjoyable. Highly recommended.

We love Laura!!! She’s professional, creative and honest. I have never been a «mall» hair salon girl, but we found her four years ago and haven’t stepped foot in an expensive salon since! We love her, and you will too.

Haylie is an awesome STYLIST!!! For the request I made she did exactley what I had requested with such style and finess. I have recommended many of my friends and people I have just met to see her!!! Thank you for our great service.
cheri

Looking for an expert stylist? See Jodi!
You will be so glad you had her do your hair… she really is the best!

Jodi cut and colored my hair. The finish product was more than I have ever experienced before. Way to go Jodi and with many thank yous. Lesley D.

Have been getting my hair cut by Jodi for a couple of years now, she is awesome. She also cuts and colors my wife’s hair, she cares about you being happy when she’s done!!!

I like this salon and have been going to it for a long time, the stylists know there job and do good work there.

It’s hard to find a good stylist that my teen daughters are happy to go to. So the fact that we have met 2 stylist here that do such a great job, that my girls ask to go back to, is one less stress that I have to worry about as a mom.

Came in after a disaster at a different salon. Daniel was the available hair stylist and he was AMAZING. He fixed my hair and made me feel amazing. I am so lucky he was able to fix I won’t ever go anywhere else.

My family and I followed Daniel from his old job to Mastercut. Everyone is so nice and they make sure you are taken care of. I have been getting my hair cut by Daniel since I had someone give me a messed up hair cut July of 2014. The person cut only half of my hair with layers and forgot the other half. He gave me good advise on growing it out and fix the cut perfectly. Since then I have only gotten my hair done by Daniel. Then I brought my husband and daughter, well lets just say we have never been happier. Thank you Daniel for amazing personality and your help and Mastercut for your warm welcome.

Stephanie did an excellent job with my cut, color and style. She listened to what I wanted and made recommendations on the color, style and length.
I’ve already received several compliments.
Best salon experience in years. 5 stars.

I had the strangest customer service experience here today. I came in and was greeted by a young girl at the front desk. I asked if there was any availability for a hair cut. She points to the young man working behind her and says «he is almost done, come back in about 15 minutes?» I agreed and returned 15 minutes later. When I returned there was no one at the front desk and so I stood there waiting for about 5 minutes before the male hair stylist even looked up from blow drying. He continued to look up at me for literally the next five minutes without saying a word, going back and forth between staring at me waiting at the counter and blow drying his customer’s hair. I literally stood at the counter for ten minutes (ten real minutes, not ten angry exaggerated minutes). Finally the male hair stylist looks up (and after asking the other hair stylist «do you know why he is here?») he says «you can come sit over here.» He probably thought I couldn’t hear him, but he was mistaken.
After that odd interaction and now haven given them 10 additional minutes beyond my original appointment time, I sat down and waited an additional 20 minutes. No one said anything to me, no one looked at me, I just waited. At this point I was about 30 minutes past my quoted appointment time, and I just got up and left because I had another appointment and they wouldn’t be able to cut my hair in the remaining time. I understand that places run behind, and I have no problem with that. I consider it incredibly rude however the way I was greeted and incredibly rude that I was continually treated as if I was not even present. I wont be returning.