Pet Pros

they finally shut down!!! omgggg! thank god. i hope those animals found good homes.

So glad this place is finally shutdown! Rudest staff ever and most of the puppies here were living in filth and were extremely sick! Shame on all of you !

Please everyone who brought a sick puppy here go to the meeting on February 17. It’s at the Henderson city council. Let’s keep this place shut down. Was at Trader Joe’s yesterday, and it breaks my heart that the puppies are still in there. I have told the girl’s that work there that the puppies looked sick. I always got a snide remark. Most pet stores carry puppy mill pets. If we stop supporting them they will no longer exist. Always get a rescue dog. Wish I didn’t have to give them any stars. I wonder if they even read this.

This place sold me a 9 week old Rottie that almost died within the first week. A day after I brought my puppy home she was vomiting, diarrhea, coughing, not eating, and not moving. We brought her to the «vet» in which pet pros covers. The problem with their vet is if the dog is extremely ill and needs overnight care this vet office cannot accommodate. They don’t have people in their office overnight. The vet recommended an emergency vet clinic. I decided to take her to my home vet. Both vets gave her a small chance of survival. After 4 days and 3 nights of hospitalization she made it out. Our total bill was $ 2400 dollars. Within a week of owning this dog we had spent almost $ 5000. We paid about $ 2400 for her plus we bought their package that included a kennel and food. I called pet pros to discuss this issue with them and the girl was rude and had an awful attitude. I asked for the owner to call me and she told me the owner doesn’t make calls. I also asked her to look into the breeder they received the puppy from and she said they use them all the time. I suggest to anyone looking to purchase a puppy to find a reputable breeder online or in state.

Zeeeeero stars from me! I bought a sick cavalier who had pneumonia and ear mites. The kennels are not cleaned as often as their own vets suggest. While I was at their recommended vet «only way they would cover hospital fees» the vets and staff at the animal hospital made it clear that pet pros has a bad rep of not keeping kennels clean. Which of course leads to the spread of disease. The young girls «staff» are rude, unhelpful, and could care less about the well bring of their puppies.
I love my dog and feel like I rescued her from a horrific experience. I hope this place is shut down. They don’t deserve it be in business. I hope they get shut down!!!

I love this place. I don’t understand why it has so many bad reviews. The puppies seem to be very healthy and playful. The staff is very friendly. No over crowding. The only down side is there is no padding or anything in the puppy cages that I saw so they are standing on the bars all day. Which isn’t a good thing. All around it was nice and clean.

I have to stop in because I have two small children and we shop at Trader Joe’s. My daughter brought home really good grades and after a lot of begging, I decided it was time my kids had a pet that didn’t require I walk behind it with a poop bag.
I have always found this place to be disgusting, which causes me to be torn between rescuing the animals from this dump and not wanting to buy an animal from such a shoddy establishment. The puppies look so sad laying in their feces in those tiny little cages. Animals from both the store and brought in with customers are free to roam around, pee and poop on the bags of food stacked on the floor or where they please.
I was being helped by a pleasant girl who clearly has no knowledge of the animals. Every other question I had about the care of guinea pigs was answered with, let me ask the manager. I asked if I could just speak directly to the manager and was then abandoned. I am not going to give every detail of this visit, but importantly, the girl told me there was a 10-​day health guarantee on the animal and I could return the animal if there were serious issues. Also, another nice girl put the cage together and warned that the guinea pigs may fight if sharing a small cage. We spent a good 45 minutes finding two females that were already «caged» together. I don’t like animals in cages and didn’t plan on keeping them in there other than to sleep.
Once home, it was clear that one guinea was very friendly and the other was aggressive. She snaps at the other, doesn’t like to be handled, and growls constantly. So 6 days later, expecting they may not take her back, and I was fine with that, I placed her in a large box and went back to Pet Pros. As I began to explain the situation the girl cut me of and said they would not take her back. I said I was told I had 10 days to return if there was a health or major issue. She cut me off and said I had 3 days to return the animal dead. I stated that they should train the employees with clear return policies. She then stated rudely, «I know who you were dealing with and she was a manager. She knows the return policies.» «That’s funny,» I said,“because everything I asked she answered with ‘Let me ask my manager.’ She was clearly NOT a manager.” I then tried again to explain that my children can’t handle the animal because she’s aggressive, at which point the girl grabbed the guinea pig and placed it against her chest and stared at me as if to say I was wrong
Me: Wow, you’re a real smart-​ass.
Her: You have to be gentle!
Me: We ARE gentle. You just snatched it out of the box. You’re bigger than my children.
Her: We told you they would fight in a small cage.
Me: We put them in a larger enclosure. She barely lets me pet her and growls. (She put her on the counter and pet her while staring at me eyebrows raised.) You are being VERY rude about all this. Who’s the manger?
Her: I’m the manager.
Me: Who’s YOUR manager? You don’t own the place. I can’t believe how incredibly rude you’re being.
She just kept staring at me and I wanted to smack that look off her face. At this point I was so angered by her whole approach, I was shaking. I lost my composure amd came close to just putting the guinea pig in the enclosure and walking out. I want the animal to be happy and in a comfortable home. My daughter is sad she can’t play with her pet. I called her a f’n b**** and left. I couldn’t help myself and know it wasn’t cool.
I was completely prepared to not be able to return the animal (Snowflake) and at least get her nails trimmed before leaving. I was overwhelmed with the lack of customer relation and the level of rudeness. NEVER will I go there and I will tell people how rude and filthy they are every time I’m walking into Trader Joe’s.

I’m fighting to close this place down! I bought a puppy at this ‘mill’ of a puppy hell hole. The conditions of ALL the puppies are poor and not up to minimal requirements. The puppies sleep and play in their own poop. I saw one of the employees (Caucasian female in her late teens) kick a dog. I went to say something to her but she just gave me attitude. This place should not be in business. I would say to purchase the puppies here to save them from the cruelty I have witnessed, but that would only further their business. Maybe the management should consider hiring more mature employees? The smell alone is horrific. I can only imagine what these pups go through behind closed doors when no one is watching. PLEASE, PLEASE, PLEASE report any mistreatment you see.
Hopefully management will see this an rectify the animal cruelty. No puppy should have to live in these poor conditions. Oh and speaking of which I took my puppy to the vet and found out he has kennel cough and giardia. Both are results from a lack of proper care from this poorly maintained establishment. PLEASE REPORT with me if you have purchased an animal from here and have a similar story.

I got my puppy here. He is amazing. The staff is great as well. When we checked out she explained everything to us from when and where to take him to the vet to how to train him. We also bought the puppy kit which includes a crate and everything else you could need to get started. You also get the option to bring in your crate for a bigger one if needed and only have to pay the difference. The buying experience was made better by the team!

I wouldn’t buy a pet store puppy, but I could never resist playing with them before every trader joes trip. Super overpriced but irresistably cute and healthy looking puppies. I used to live in the area, but havent been here in a year or so.
Holy crap the place is now disgusting and it smelled like a rest stop toilet from the moment I walked in. Maybe new management or owners, I don’t know but wtf happened? Other reviews put the blame on the teenage girls working there, but that was always their work force.
Puppies were still cute of course, but at least the ones out playing in the pens were filthy little babies. They also had no food or water, and the pen for one was just a plastic kiddie pool with a puppy fence around it.
There were 3 older dogs wandering around loose and I had to tell my friend to watch out for where one of them had peed on the ground.
I’m not going to bother preaching about how you shouldn’t buy a pet store/​puppy mill dog (which you shouldn’t!!). If you’re willing to overpay for an impulse purchase, I can’t stop you. But I would really suggest not getting it from here.
If they can’t even put in the effort to keep a small store like this clean, there’s no way they bother researching whoever they’re getting their dogs from to make sure they’re reputable breeders. I think all pet shops have some kind of warranty, but that doesn’t mean they’ll pay for your dog’s medical bills. If you buy a lemon you can trade it in for another, but what kind of a-​hole does that?

I would give a negative 5 if I could.
This place is disgusting and the teenagers they have working there do not care for the animals one bit. I watched as a teen «yanked» the puppies, one by one to take them to the back and when she would open the cages, not only would she hold them roughly with one hand but she continually banged the head of one of the puppies on the bottom of the cage because she was too busy trying to push the other one back in.
The Guinea Pigs didn’t have any clean water and the place smelled. The girls working there were beyond rude and seeing tons of puppies in wire cages was beyond sad. Some kept fighting in their cages and everyone that worked there could care less about those animals.
If I don’t see improvement, I’m going to call a local news station to see what really goes on behind closed doors with this company. This place needs to be closed down period.
You want to know what puppy hell looks like? Go to this place.
Oh and for all the fake 5 star reviews, these people would seriously have to have selective vision to only see what they want to ever give a place like this 5 stars. Where do they think this place gets all their puppies from? They come from puppy mills. Google what puppy mills look like and see that by shopping at a business like this you’re adding to the problem not a solution. With hundreds of dogs that are in high kill shelters to buy from a store like this, you’re as selfish as they come but that seems to be the trend in Vegas.

I would give this place 0 stars! Very sad. These animals are in small spaces/​crates. These puppies have no puppy pads they make them go in a cage like a rabbit then clean it after. It’s really depressing seeing all these animals not getting the care or space they need. I wish they would close this place! You guys make me sick Pet pros. This is unacceptable to treat animals like this. The girls working there are also young and do a half ass job cleaning and are on the cell phone half the time. Close the place because they don’t keep the animals best interest at heart!

Horrible. Just horrible. We are from out of town and needed a leash, so stopped in to support a small place rather than a big box. WHAT A MISTAKE. They have «puppies» that are no longer puppies peeing on grates and living in a box. Circling and displaying emotional illness symptoms. Others just depressed and sleeping in a corner. The place wreaks of urine.
They had 2 min pins that were no longer puppies in a playpen with an ill-​bred cavalier puppy. The two min pins were attacking the cavalier — growling and biting (not playfully) his throat and ears. I told a staff female and she laughed and said they were just being puppies. NO THEY WERE NOT — the cavalier was being attacked and was too young to defend itself. It was cowering and crying. I told another staff female who also laughed.
I wish I had a video — Just disgusting. I wish we didn’t need the leash and had known there was a PetCo just up the road.
1 star because I can’t give zero.

I get so sad every time I walk into this pet store. I wish I could purchase all of the dogs if inly to save them from the filth and odor. They always have great dogs but the stench makes it unbearable.

This place is amazing. I don’t get some negative review on here but I have such an awesome experience over here. All staffs are good, helpful and knowledgable. They also really nice when one day I took Olaf back to ask some questions, they fed Olaf. I can feel the love that Allie, Brittany, Hallie, Taylor and Ciara has given to my pet. Thanks again!!!

Disgusting!!!
Stopped in on our way to Trader Joes Noticed the urine smell instantly. They have way too many dogs. It’s obvious they can’t take care of them. They were all very matted/​over grown, feces and urine in the cages. The young women that work there don’t smile or greet. The neglect shows in every aspect of that store. I hope they get shutdown.
Don’t buy a puppy from here. I know it’s sad but your setting yourself up for sadness because I can’t imagine that any of the animals here are healthy.
Last thing, it’s clear to me that they don’t take these puppies out often because they were barking like crazy. I can’t imagine what happens behind closed doors here.

My family and I visit this pet store about every two weeks and love it there!!!
They have THE CUTEST accessories and toys for any kind of pet and a great selection of quality food. I like taking my kids, they love to look at all the fish, and usually we get to play or interact with birds, hamsters, guinea pigs and especially the puppies! For us, Its like going in for pet therapy seshion everytme.
NOTHING BUT SMILES :)))))))))

We stopped by this place on the way to Trader Joe’s looking for dog biscuits and turtle food. I was SHOCKED at how many puppies they had for «SALE». 40 – 50 puppies in the height of summer for $ 900‑2000 is way too many!
there is no way they could sell that many pups in a reasonable amount of time at those prices. what happens to those little pups when no one buys them?
the place was over crowded with animals, and the staff was a bunch of teen age girls who obviously knew nothing about the proper care of dogs.
their fish area was dark, dank and dirty. I would never put one of those fish in with mine for fear of disease.
there should be a limit to how many pups they can have in house at one time, or they should be shut down.
Where is the regulation? where is the health dept? where is the labor dept (as I doubt all these little girls are on the books)
Obviously the owners of this establishment are not ethical, I would never buy a dog there, no matter how sad their little faces are as they beg for love and a decent home out of this hell hole.
oh, and one more thing, most of the high reviews on this place look like they came from some of the little employees, so don’t be fooled.

Originally after the very first initial visit and purchase of our Black Lab I would have given a four star rating. Whatever people may say about others who go to purchase dogs/​cats at stores instead of going to a shelter — well, I can just say, my fiancée and I have 3 dogs, and two of them are from the shelter. Only our Black Lab is from Pet Pros.
When we got Jake, our lab, the girls at the store were really nice and helpful. They had a lot of information to give us and they made me feel like they knew what they were doing. We got to take Jake home that night and they even gave him a toy and bathed him. We got all his papers and started taking him to American Pet Hospital, as recommended.
Jake had kennel cough, which is not uncommon, but he also had numerous worms that had to be treated. We did not pay for this treatment, Pet Pros did. Consequently we also received papers to register him, we did register him through the ACA and the AKC. We also received papers for registering him through another pet association neither of us had heard of, we opted not to register him for this one.
Come the 6 – 7 month mark and we take Jake to get neutered, the Vet recommends a hip x-​ray. Well, Jake has one of the worst cases of hip displasia this doctor has ever seen. I know, I understand he is a pure bred and these things happen, we are not getting rid of him, and yes we are getting his surgery. He’s now on medication for the rest of the life. I am NOT complaining about his condition as to why I am giving 2 stars.
What I didn’t like was the way Pet Pros has been handling our contract/​policy with them regarding them giving us another animal in the full amount of our original purchase (that is their policy — congenital disease = new puppy). No, we do not have to give our lab back, they simply give us a dog. HA HA! Simple, indeed.
Of course, the day we went there, the owner happened to be in the back room and the girl who was dealing with us continually kept going back to ask the owner questions. This snake would not even come out and deal with us face to face, but had his/​her teenaged girl employee do his/​her dirty work of giving us the run around about not having registered our lab through the random pet association we opted not to. Because we had not and did not have the papers, they were not going to honor the policy (that’s what was said in a round-​about way).
We obviously bought the dog from them we have him registered through the ACA and the AKC, yet not this random association. Well, the girl finally said the owner would try to «push the contract» through with our dog’s Neuter Certificate. We had to drive to American Pet Hospital get the certificate, drive back to Pet Pros and drop it off. Now we are waiting for the owner to go through his/​her broker (the teenaged girl’s words, not mine) to see if the Neuter Certificate will be enough to basically… honor our contract with them???
On top of all of this the teenaged girl working with us had some very inappropriate things to say to me while we were there. I mentioned that the Vet had said Jake’s condition was one of the worst he’s ever seen, to which she replied, «Well is he limping?» Apparently she had seen a worst case scenario dog who was limping. WELL DOES IT MATTER? Trying to belittle the situation we are now in with a dog that needs surgery is absolutely rude. Then she went on to say «this rarely happens» (our situation). YAH RIGHT.
I’m sure the owner of this place screws people left and right when he/​she sells dogs with congenital diseases. And he/​she has the staff do the dirty work of attempting to confuse the buyers and mislead them about their contracts.
What a terrible place. Don’t buy a dog here. Stay far, far, faaaaaaaar away.

We always stop in whenever we are in the area… This is where we found our little Chewbacca, Dolce who is now 3 years old.
We just come here to browse other pups and get some treats. Don’t think Dolce needs a brother or sister, Our furball is already a handful:), ALOHA!!!
Unilocal 365 CHALLENGE-(94/365) «How Much is That Doggie in the Window?»