Pillar To Post Inc

Recently we had our home inspected by Pillar to Post and as Michael L has stated Kevin is a likeable guy. However he does not have a clue. The one thing everyone needs to know is that home inspectors are not engineers. They are not liscenced contractors. They take an online course, pass the test and begin inspecting. The standards by which «certified «Home Inspectors operate precludes them from any determination of structural or mechanical soundness. They can only make observations about the structure, which is in fact a cosmetic observation. They cannot determine length of life or probability of failure only that what they are observing is present, i.e. the house has a disposal, the stove works, the toilet flushes. They can tell you there is crack in a wall but they can not or do not know why it is there.
Most, if not all potential buyers (and sellers) would be better served if they would educate themselves about the basics of home construction. That being said, most buyers if they do nothing else should require waranty insurance, pay for that an forego the inspection. Inpections never catch the signicant.
William V.

First let me begin by saying Kevin Zamirripa is a very likeable guy. Unfortunately his talent as a home inspector and businessman are questionable.
Kevin was referred to my wife and me by our Las Vegas realtor to inspect our home prior to the closing. We relied on Kevin to give us an honest evaluation and to point out any deficiencies there may be in the structure, equipment and appliances we were purchasing. Unfortunately, Kevin missed way too many items to be considered just sloppy work. It bordered on incompetence.
In the last two months the following items needed to be repaired or replaced. Some were compensated (with an out-​of-​our-​pocket $ 75 deductible) by the HSA home warranty policy the previous owners and my wife and I purchased. Some were not, like the air conditioning unit in our Casita which cost us $ 1,150.00.
Garbage Disposal — Replaced — Covered by HSA — $ 75 Deductible
Water Softener — Replaced — Covered by HSA — $ 75 Deductible Plus $ 125 line hook-​up
Reverse Osmosis Unit — Repaired — Not covered by HSA — $ 225
Water and Ice to Refrigerator — Repaired — Not covered by HSA — Included in Reverse Osmosis repair
Hot Water Dispenser on Kitchen Sink — Repaired — Not covered by HSA — Included in Reverse Osmosis repair
Refrigerator — Repaired — Covered by HSA — $ 75 Deductible
Gas Furnace — 2 Service Trips — Repaired — Covered by HSA — $ 75 Deductible
Heating & Air Conditioner in the Casita — Replaced — Not covered by HSA — $ 1,150
Microwave Oven — In process of being replaced by HSA — $ 75 Deductible
If Kevin had been doing his job these defective items could have been pointed out to the owners and repaired at their expense prior to us agreeing to a closing date. Instead we went through not only the out-​of-​pocket costs to us but the inconvenience and aggravation each situation caused.
In a conversation I had with Kevin today concerning these issues he failed as a businessman to satisfy a customer. Instead of apologizing and offering to right the wrongs his incompetence created he spent our time on the phone justifying to me why he felt he did his job well. I then asked him if doing his job 99% «well» was good enough and he replied that it was. With that logic 1 out of every 100 airplanes would crash on takeoff. Another 1 out of 100 would crash on landing. One piece of mail would be lost by the post office out of every 100 pieces mailed. Is this the kind of world we want to live in?
Kevin earned this negative Unilocal review. It’s a shame. He had the opportunity to turn me around but he failed. My philosophy from being in business for over 45 years is this: The only reason you are in business is to satisfy the needs of your customers! It’s really as simple as that.