Quest Diagnostics

Better pack a lunch. Lines are long. Can’t leave or you end up at the end of the line again.

I have been here twice. One time was a breeze but the second time was terrible. Waiting two hours for a urine test is unacceptable.

Horrible service. I was 15 minutes late and the put me at the back of the line for a 2 hour wait. Like they stopped serving people for my 5 minute slot. This office was packed. There was no way my arrival time impacted their scheduling. Here is a great tip. Grab your quest paperwork and head on down to clinical pathologist labs at one hundred n green valley parkway on the 3^rd floor. 3 to 4 miles away. Walk-​ins are welcome. There is never a wait. I checked in and sat down to write about this horrible experience and I didn’t have time to finish my thoughts before they called my name and then had me done in less than 3 minutes. I am generally more patient with people, but the girl at the front desk just gave me so much lip and evaded all logic being totally evasive providing no sound reasoning, even sending me to sit down and not informing me I would be sitting there 2 hours, I just had to let the world know how I feel about that and what your alternatives are… Haha! Quest! Payback is a PWEUFP, ain’t it?

The glucos testing sucks but I have to say the lady’s here made the experience so much better! I didn’t catch the lady at the fronts name, she is the blonde and super sweet! Nadine who took my blood was amazing as well, it didn’t hurt at all and she was very sweet with the conversation. It’s very rare to have such a good experience having blood drawn so thank you!

I made an online appt for lab tests and pleasantly surprised when I was called in for testing shortly after signing in. Staff at front desk very friendly and helpful. Jannessa was the young lady that did the blood work, she was very pleasant and actually the best «withdrawl» I have ever had. totally painless and very efficient at her job! Will ask for her everytime I go! Office very clean and well maintained.

Wow! I am here waiting for some lab results and the employees are having personal conversations with each other at the top of their lungs — about DUIs (I now know which of them had one), one of their boyfriend or husbands (not sure which) drinking habits, ”African Americans and Puerto Ricans” and I’ve heard three serious curse words — they are non-​stop gossiping and shopping online. One of them made a statement about previously being a Southwest Med person and so she isn’t used to people needing results. I usually don’t experience this here. Very disappointing and I hope I don’t have to wait much longer…

Wait wasn’t to bad about 45 minutes. Best to come early in the morning. Not much difference between all quests labs. Lady who drew my blood was nice.

Phone tech made an error on my order so i had to call my doctor for them to order tests again while i waited. Phlebotomist was a pro and a great customer service agent so she made up for the trouble.

I like to think that I stay calm.
I like to think that I’m rational.
This all goes out the window when I have to get shots, or blood drawn.
I have tattoos, I have piercings, but when it comes to needles taking things from my body… Bring on the tears… bring on the nausea.
Things I would rather do than get blood drawn:
–Sit through a Taylor Swift concert, with Justin Beiber opening up for her.
–Try and find jeans that fit me properly
–Go bikini shopping right after eating Thanksgiving dinner
–Give birth
Unfortunately, I have to see what my thyroid levels are.
I made an appointment a few days ago online for this location,
that is closest to my home.
I arrived at 2:20 for a 2:30 appointment.
The waiting room had 13 people in the waiting room when I walked in, and then two others walked in after I sat down. I always feel that quest diagnostics is filled with three different groups of people…
Old people.
Normal people.
and of course, the super sketchy people.
I don’t remember what time I was called up and asked for my insurance card so that they could make a copy of it… I wasn’t asked for the confirmation number from my online booking.
My (nurse???) told me to come through the door, and that we would be in room 5 at the end of the hall.
I told her that I’m kind of a pansy when it comes to this stuff… She told me we would get through it, and boy we did!
My gal, Kylie, was so kind. I told her that I usually have to have the blood taken out of my left hand.
Thankfully, she LISTENED, and didn’t even try my arm.
She went right to my left hand… tapped me a few times, and before I knew it, it was over!
I didn’t even feel the needle go in! She didn’t fish around, she is like a vein artist!
**This is honestly the FIRST time that I have had blood drawn where I didn’t
–have to lay down
–cry
–throw up.
I was back in my car at 2:41.
THANKS KYLIE!!!

My best piece of advice for you is this: MAKE AN APPOINTMENT!
Seriously, you will wish you did if you show up without one. You can make them online and it really makes this a hassle free experience.
This place is extremely busy first thing in the morning (they open at 7am). The waiting room is full to the brim and it’s a bit uncomfortable. If you don’t have an appointment, you will become frustrated with all of the people being called before you while you sit and wait. And wait. And wait.
I went in this morning for some labwork and luckily had an appointment that I made earlier this week. The place was surprisingly empty (it was just around 10am). I signed in and was immediately called back. I was actually in an out of there before my actual appointment time. Easy, breezy!
The staff is friendly and I’ve never really ever had a problem with them not finding my veins or anything. The only thing that really bothers me is that they aren’t consistently taking co-​pays when you visit. So sometimes you get billed (which I tend to not pay attention to), and sometimes you pay before getting called back. I wish they would just stick with one or the other.
Generally, it’s a good facility and is close to my house, so I will be back because of the convenience.

I checked this place out online and the hours state its from 9am-5pm.I went in today a little before nine and I guess Mondays mornings are always bit busier. When I got there the line was out the door and the lobby was filled. I still needed to get prescription and was told you can’t leave once you’re signed in, but you can call for an appointment. I walked over to Albertson’s as I called the automated appointment system. I made my appointment but didn’t have a pen to write down my confirmation number. I got my prescription and went back to sign in for my appointment time in an hour which was a ½ hour sooner than the walk-​in waiting time. They called my name and asked me for a confirmation number, I explained I didn’t have a pen and didn’t get it, and they explained they couldn’t take the appointment without the confirmation number. But I was behind only 6 people if I wanted to stay. I tried to call the automated system but without a confirmation number you get nowhere fast. I tried to get online but I couldn’t get a signal there, and I assume the computer would need the same confirmation number since it’s all automated. There is no person to speak to. So I went to the waiting list. My paperwork got shuffled in the confusion and after about the 8^th person called I questioned my position being skipped. They were very helpful and got me right back. My phlebotomist was very patient and kind. I only have a prick mark, no bruise! I asked her about the full lobby at nine and she informed me this location has been 7am-​3pm since it opened. So I let her know the website has the wrong hours. She was very nice and apologetic, but I don’t know if she knew who to tell about the incorrect website. I was done and out of there in about an 1 ½ hrs. Not too bad for a crazy Monday morning. Also if you are fasting for blood work, its best to drink plenty of water. The more hydrated you are the easier it is to draw your blood, a tip from the phlebotomist :)

Getting your blood taken is never fun, but this Quest makes it a little easier. The staff is always friendly and very efficient. I’ve waited a long time at other locations and this one by far is the quickest.
My veins like to hide and I’ve had other people just jab me and hope for the best. The wonderful staff especially Stewart took his time and even brought another phlebotomist to help find my stubborn vein!
Both times that I have gone to this location I leave pain free and bruise free too!
If you have to get your blood drawn and live in Henderson make sure you check out this location.