Quest Diagnostics

They staff is rude and unprofessional… Sit in there for hours for no reason to take drug test… I have been to quest all over USA and they have one person to do drug test and others to do what the hell else they do… Will never come to this location again… Tip for Quest get employees with people skills

This location is super busy and the staff is extremely rude. I was in line *for the sign in sheet* for over 10 minutes (another patient was having an issue and there was only one person at the desk) and then because I signed in at 10:10, they insisted that because *I* was late I would be treated as a walk-​in and my appointment would be disregarded. Very frustrating.

Thomas took blood from my 3 year old. As a parent this is scary and Thomas as well as the entire staff took great care with him. The blood draw was simple and quick and you can tell he knows what he’s doing. Anyone that ever needs a place to get blood drawn for their small children, see Thomas.
We were there at about 4pm on a Thursday and waited about 10 minutes without an appointment.

Never Unilocaled a phlebotomist before it if you go here make sure you request Ally!!! I have had anxiety about getting my blood drawn for years, this time was the first time I did NOT!!! Standing Ovation to Ally!!! Give her a raise, bonus, lunch and whatever else you can think of! Best experience here ever!!! Thank you Ally

Super, super busy! Good luck getting an appointment that works with your schedule and if you go as a walk– in, prepare to wait HOURS

This is my «go to» location.
I try to get there early since I’m usually fasting. Everyone has been efficient & professional.
I’ve never been there more than an hour.
Today I was in & out in 35 min.
Today, Catherine drew my labs. She’s always professional & courteous as are the other phlebotomists I’ve had.
Sorry I don’t know their names.
100 N GV Pkway location has no Unilocal site.
The following review is about them:
Yesterday, I tried this location. Arrived 0945 … Big mistake! I was fasting.
100 N GV Pkwy is inside an urgent care which isn’t a problem until you realize that their ONE employee is doing intake & phlebotomy. I left after waiting 30 min. There were several others ahead of me who stated they’d been there over an hour at that point.
You’ve been warned.

Believe all the bad reviews. I rushed out of work early and there was construction so I was over 5 minutes late and they changed me to a «walk-​in» and I had to wait over an hour on a full bladder, because I was told if they call me and I couldn’t go to the bathroom for the test, I only had 25 minutes to make it to the other location, which was further away … Very hospitable…

Although I didn’t have an appointment, I was in the area and waited approximately 30 – 45 minutes, which isn’t too bad. Maybe I got lucky because there weren’t that many patients there, however, I do recommend making an appointment and if you do not have one do NOT go there between the hours of 11 – 1. Most likely most of the crew will be a lunch. If you go to this location, I would recommend requesting Kim C. I hate getting my blood drawn and she has over 7 years of experience with the company and made me feel comfortable and didn’t have a hard time finding a vein, which has been a problem in the past.

A tip for Quest — hire a receptionist and have all the phlebotomists taking blood. Don’t allow the blood takers to play receptionist while people are waiting. There is over 10 people waiting.

When I walked in, there is a sign in sheet, I asked the lady in the office if I could have a pen, she didn’t greet me, say hello, nothing just put a pen on the clip board. She smells of cigarettes. She asked for my ID and insurance card and highlighted an area and told me to fill it out .It was the most uncomfortable experience, for JUST SIGNING IN. I’m sitting down, I hear her say, where did you sign in at, I turn around to look, and seriously not over playing what happened, she was huffing and puffing OUT LOUD. So because I was the only patient in waiting room, I asked her, did I do something wrong? She said oh no your fine. She has no business sitting up front greeting patients. Again, one of the most awkward, rude and offensive places I’ve ever been to. Her name is Valerie. Her name tag said Valerie Stat but I wasn’t sure if that was a joke or not. I was so close to walking out and going somewhere else, but since I was the only one there and didn’t have to wait, I stayed .when the lady from the back got me, I sat down and told her how rude she was to me, and how disruptful she is. She tells me, your not the only one who has said something about her. I said I will gladly file a complaint with your manager, she didn’t really respond to that, and then I started to worry if I did complain about her my blood work might «get lost» or billing my insurance may be wrong. So here I am, very upset and hoping my words do not fall upon deaf ears .it was such a bad experience with her, Her attitude should not be allowed at the front desk where you interact with patients.

Extremely bad service. Had appointment @ 7:45am Tuesday 6÷23÷2015. Waited over 1 hour and 20 minutes. 85 years old in poor health and zero compassion. Asked why the wait and was told I was 5 minutes late. Even through the see that I could hardly walk they did not even have the courtesy to explain all of this to me. If I know they were not going to be accommodating to the elderly & handicapped I would have gone else where, as I will in the future. Horrible service.
Wayne

If you make an appointment online, and come in on time, I went in and back on my car in 9 min. But don’t come in late or right before they close.

I will never schedule an appointment at this office again. Hey I get people are stressed and overwhelmed don’t take it out on the patients. Systems went down and a blonde lady who was a bit curt and short to begin with told everybody that they closed at 5 and was short of telling us to get the hell out. No clear communication whether we should stay or go or any expectations set up. There was still about 40 minutes before they closed and in my experience taking blood can take less than 5 minutes. A very nice lady with short buzzed hair cut came out and explained the situation and advised it be difficult to determine when systems would be back up. Recommended we head to strose and eastern location. Thanks for taking the time to explain. We then heard yelling and screaming in the back office because someone wanted to try to get through the patients that were there and the other clearly did not want to make the attempt to help or process the patients that had been waiting in the lobby. A suggestion to the staff. We get that your job may be overwhelming but it does not cost you anything to smile and acknowledge someone. Please try not to take your stress on other people. I’m sorry for the ladies that are doing a good job would hate to be around so much negativity.

Got to say I’m pretty impressed. This place has defiantly gone thru some improvements since my last visit.
You can now book an appointment over the phone, it’s automated and a pain but worth it.
They literally call you back at your appointment time or minutes before. Not 30 mins later like most offices.
Not only that they are very friendly and nice here and patient.

Not too sure it’s so great being the ‘Duchess’ of Quest Diagnostics!!! But I do visit here frequently unfortunately. I always come at 515 – 530 as my tests are always fasting and I can get in pretty quickly that way — never tried the appointments.
I will give them 3 stars — I only wish more of the first shift employees would smile when they open the door — I can almost guarantee the people walking in here aren’t excited to be here either and a smile would be nice and helpful.

This place need to work on their customer service. This blonde lady was rude and condescending when I asked her when I’d get my results back. She said three days. I asked Friday not knowing if today counted as it was right when they open. Se replied «three days» very short in her tone. «Saturday». Her attitude was off putting and she didn’t speak to me except for instruction. Not a nice experience.

Scheduled an appointment for 3:15pm online. I arrived at 3:10pm and was called back at about 3:30pm. Staff was friendly enough for the most part. Once I was called back it was very easy peasy. Everything seemed very sterile and well organized. I would go to this location again.
Pro tip. They don’t seem to have a lot of change. Credit card is preferred over cash, unless you have exact amount.

This time I went online to the web sight and scheduled an appointment. I made it for 8:30am and i got called back at 8:35am. Not to bad!
They were very busy. If u did not have an appointment they had an hour wait!
Make an appointment for any blood work

I have spent 2 days trying to reach a human being to make an appointment. They seem to have no live help. the phone system (when it works) gives you a web address to make an appointment. The web site only allows you to go so far, then it 404’s NO PAGE FOUND.
This is one of those rare companies that proves they DO NOT WANT YOUR BUSINESS.
I called my doctor back and they stated they have this issue with QUEST all the time. They sent me to another lab for my tests.
For a medical facility, I find this place to be typical. No care about patients, time or anything else. Just give us all your money and watch us rape you of your time.
NOT THIS UnilocalER!!! I am not nor will I go here. I hope you reading this will do the same. LAB CORP takes the same insurance… try them and save yourself all this aggravation

*** UNLESS YOU HAVE AN APPOINTMENT, SET ASIDE ~2 HOURS OF YOUR DAY ***
Or arrive at the ass-​crack of dawn — 6am. I arrived as a walk-​in a little after 9am and did not leave until 10:30am. Blah.
Needs more chairs for as many people come in and out of there. Staff was pleasant and once you get back there it’s relatively quick and directions are very precise, so I give stars on that alone. Other labs I’ve had to go to are very cold and give little to no human interaction. At least there was «Please» and «Thank you» involved here.
I could also see how some of the staff could get frustrated when people are in the middle of helping one person and someone that just walked through the door goes and interrupts the person who has already waited. Don’t be rude, geez.