RC Willey

I decided to replace my 12 year old bed room tv and a combination dvd. vcr unit with a high def 32 inch unit with a built-​in dvd. Searched Amazon, Frys, Walmart, Best Buy, and RC Wiley. The stand out was RC Wiley. Drove over… about 3 miles for me and located my prior salesperson Connor an outstanding employee. Went to the cashier and the unit was delivered to the front door greeter before you could Charge Card. Love this place for just about everything I
Need for my home

I called RC Willey after a Home Depot associate told me they carry gas burners for fireplaces so I called Josephine in appliances and she said yes they did. I drove there and she walked me around the store and showed me electric fireplaces. Why do these people make me waste my gas and time on wild goose chases. She should be reprimanded. Three or four male appliance sales people bored out of their minds. No business. Greeter on the way out says thanks for coming.

Very unhappy with being lied to by the salesman Elder. I purchased am amazing mattress and was told that my old mattress was to be picked up when the new one was deliveried. I had told the salesman that my current bed was 14 years old so with any bed of that age there is gonna be some ware and tare. When the delivery men came they said they couldn’t take the old bed because of a water stain. You shouldn’t guarantee someone unless you can absolutely do it. I would have gone somewhere else that would have taken my old bed. When I called the store they gave me some numbers to places to pick up my old bed. None of them would do it. What a pain. 1 star customer service by everyone I talked to.

I bought my electric power recliner sectional, a regular recliner, a chair and a sofa bed from here, all from the clearance section in the back. There are some great deals back there, but be very careful what you buy. Everything was delivered well except they couldn’t find the power cable for my recliner. It was ‘misplaced.’ There was back and forth and they promised to send it the next week, next week, next week… they actually did not deliver it for 4 MONTHS. I had to go quarter of a year without being able to actually recline in my recliner. Each time I contact them, they gave me the runaround, saying that since it was in closeout, it was discontinued, they have to source it from the manufacturer etc. I am usually a easy going person, but this was extremely annoying to me. I was reminded of the fact every time I sat on it. I would have bought it myself but it was $ 60 plus shipping from China. Why should I pay extra for something that I have already bought for? After 4 months they finally have it, and I had to pick it up from in store. Seriously.
Also, don’t buy the furniture insurance here. It doesn’t actually cover anything, and the guy will give all kinds of excuses how your RC Willey insurance doesn’t cover anything. And by the slim chance it does, they will need 4 – 6 weeks to work on it.

We came for a new bed and were approved for financing which was really nice. Our salesman was Shawn Smith and he was one of the best salesman I’ve had the pleasure of dealing with. Not only was he not pushy but he took his time to go over the details of our purchase. Day of delivery, the driver called a few minutes ahead and it was delivered exactly as stated on my paperwork. Definitely buying here again and considering the $ 59 delivery charge covers the entire year is pretty sweet.

This is a mixed review. I would give this place 3.5 stars but I’ll reward them the 4 star edge simply because of the service I received at THE END of this transaction. And because my couch is awesome!
Having moved into a new place I needed some furniture so might as well try RCWilley right? The moment I step into the store I’m immediately helped out by one of the salesman. He helps me find the couch that I’ve been hoping to buy for awhile and gets me all set up.
Now this is where the confusion begins.
I inquire about the ⁶⁄₁₂ month financing options they have available and I’m told that I can make monthly payments, they just have to make an inquire on my credit to make sure I have good credit. Simple as that right? They run the report, set up my delivery, and I’m on my way to owning a new couch without having to break the bank in one sitting. It’s just too easy right?
RIGHT!
I walk up to the counter ready to checkout and after a little information confusion (just a little mistype) I’m all of a sudden given an RC Willey card and account. I’m told since RC Willey would need to see that I have good credit, they give you their own «Credit account», with a low starting limit. I ask, «Why can’t I use my own CC for this transaction?» They did after all just make an inquire on my credit account (which of course hurts my credit score). Apparently the only way to make payments is using their own credit account as they consider themselves a «separate entity» (?).
Ok so can I use this Credit account that I totally didn’t ask for nor had any notice from the salesman that I was going to receive this?
«Nope, we would need to see a credit history before we could do that.»
Essentially I got a credit account I didn’t ask for that I can’t even use on a purchase I want to make that dinged my credit score. Sweet. I’m mad.
I mean there just needs to be better communication from the sales person that this is going to happen, especially when it’s my first time shopping at RCWilley and I haven’t a clue about how this process works. I guess it’s naïve of me to think its that simple but at the same time you’re supposed to be able to communicate effectively so a customer knows what is going to happen and not be blindsided by something like this. At this point I’m upset at the useless ding to my credit and an account that I don’t want.
Enter Maxwell. The man at the counter totally took my frustration head on, was able to throughly explain what had happened and was able to shut the account down without any more «hidden agendas». He was apologetic, well spoken, patient, and very helpful. I ended up just paying up front, not my preferred method but I want this couch so all well. So thank you Maxwell!
Delivery came fast on Friday, the delivery boys were quick and had my stuff all set up without me lifting a finger so thank you to those boys as well.
Last but certainly not least, I love my new couch and as long as I don’t have to deal with anymore salesman I’ll be back to purchase more.

This is now the only furniture store I want to shop at! I looked for my furniture any many other stores, but chose RC Willey as they had the best and higher quality items! From my salesperson (thank you Donna Godfrey) to the delivery men, they were wonderful and very professional! My new furniture is beautiful and it is all high quality! Highly recommend!

This place have great selection of furniture, electronic and etc. we just bought house in Henderson and made huge shopping plan for furniture. 2 bedrooms set, dinning set, office set, sofa set and 2 mattress. Sales person «Jason». Took care of us very well. Monday was his days off, but he still came out for our shopping finishing up. We will be back for more furniture for sure.

Always have a great time visiting Rc Willey! I can depend on them when it comes to all my furniture and appliances needs everyone is very friendly

As soon as you walk in your greeted, as soon as you wander in a different department your greeted, as soon as you think you have a question… your greeted! If you have that look like you have to go to the bathroom… Your greeted! lol But seriously, they greet you at every turn. It’s not annoying, because you might just have a thought as soon as they ask you. Although we didn’t find what we were looking for, it was a good experience. Hubby chit chatted with another special forces guy that worked there. It was a very good experience.

I have never had a worst service. They kept messing up the product and change the delivery dates for whenever they wanted and showing up way later than originally scheduled, leaving me without a place to sleep in for days since I just moved in town. They promised a gift certificate for all my troubles that ended up being half of what they promised and not fixing it when I called. Saying sorry, we have no notations of that, so that’s all you get. I will never buy anything is this place ever again. TERRIBLE!

I have spent a lot of time at RC Willey in the past few months.
I’ve had all different experiences during each visit but for the most part I enjoy shopping here. The high pressure sales gets to me sometimes but overall I usually enjoy my browsing experience and can find a couple of sales people who are attentive without being stalkers. My favorite area to shop is the clearance center. There are usually plenty of discounted items to be found in this area.

Updated for a poor shopping experience today. Went in looking for dining furniture and already had a set in mind. Found the set online for hundreds less and asked them to work on the price.
The salesperson, Ethel, wasn’t the best to work with on a big purchase. She knew nothing about ordering the table protector pad. She brought the online price to the manager and said she’d be right back. After a little while we told her we’d need to go home and feed/​change/​calm the baby, and she said they’d get give us a call with a price on the set.
Hours later we hadn’t heard from them so we called. Ethel said she had forgotten, and that she’d been so busy she hadn’t had a break. What’s her definition of a break, because she went out and smoked while we were in the store shopping. Not my business what other people do, but when I have to work with you I’d rather not smell smoke. I digress.
She called back and said the manager wouldn’t lower the price at all because the shipping for the table from the online website would be the same price or more than what they were offering. We’ve purchased all of our kitchen appliances, washer/​dryer, televisions, etc. there in the past and I think they could have extended a bit better of a price to us considering we found the table for less online, despite what shipping would have been. A little customer service goes a long way for customer retention. Sorry, RC Willey, another customer bites the dust.

This place is run like it was 1950. I had to buy my purchase from a salesman at one station, then pay on the entire other side of the store at a cashier. Then I had to go to the back of the store and wait 15 minutes for my purchase. This was my first and last time here. I may come back to look but then I’ll buy it on Amazon!!!
I wrote this review while I was waiting for my purchase! So the warehouse boy comes out, puts it in my trunk, makes me sign a few more documents and leaves the trunk open.
Horrible Horrible experience and no one even cares. The boy at the loading dock laughed at me like I was crazy.

I bought an Extended warranty on a new HDTV 60″. Cost $ 349.00 for 4 years. After 18 Months the TV broke and RC Willey’s sent out a repairman. The man broke the glass screen on the TV. RCW said they were not responsible and that I would have to Sue the repair company for breaking the TV. After 4 months, 1 lawyer, and effort I got my TV back NO THANKS TO RC Willey’s. Never going to Shop at RC Willey’s again. Don’t Buy an Extended Warranty from them. If the guys they send to your house burn it down they will Not be responsible even though they were sent by RC Willey’s.

Hi this great quality furniture, I buy my living room set 3 years ago and still the same, beautiful.;)

RC Willey Flooring Department is a disaster. I ordered over $ 29,000 worth of flooring. RC Willey subcontracted the work out to a company that destroyed many areas of my house.
The installation manager «Bill» told me I did not have common sense and that no one liked me. He threatened me and kept screaming at me over the phone. After many attempts the store manager returned my phone call about this.
Several female workers at RC Willey thanked me for letting the store manager know how «Bill» treats others. (Please listen to the taped phone messages)
I have begged the sales manager Laurie and my sales person Alfreda to please help me with this matter. They both told me that I need to call the installation company that they hired. I did that until 2 weeks ago when I had enough.
The installation company– broke 2 out of 3 toilets, left my fire door off for 4 days in 106 degree weather, blew out their shop vac lines inside my house, damaged my drywall, exposed nails on baseboards and on the stairs.
We have been living with exposed nails on our stairs for 2 weeks. I have small children that could be injured. After trying to get Alfreda and Laurie to call me back I went into the store today. (08−27−15)
Laurie stated that the only thing she could do was send «Bill» (the installation manager that threatened me and yells) to my house to address the nails. I told her I begged for her help 2 weeks ago at 4:30 pm and she did nothing. She brought up I needed to talk to the (installer she hired). I explained that the installers she hired has destroyed my house and have left it completely UNSAFE!!!
Thank you to the RC Willey employees that reached out to me about your installation manager. Your comments about how he treats others and his coworkers validated the poor customer service I was given.
Sadly, the store manager is on vacation. Laurie doesn’t return my phone calls. Alfreda said she would get back to me at the end of the day with answers (2 weeks ago).
I enclosed pictures of the nails, ruined wallpaper, caulking that looks like they finger-​painted all over my baseboards, damaged baseboards (the installers said they couldn’t fix anymore, drywall damage, and stairs that have scratches, holes, and MANY exposed nails!)
They used equipment that had «short circuits» many of my outlets were tripped over and over again. Our one AC unit shorted when the fire door was left off for 4 days in 106 degree temperatures. They broke 2 out of 3 toilets they removed.
RC Willey did not help fix this unsafe situation. Bill and the installation company (that destroyed my house) are never welcome back! I hired RC Willey not this other company. I expected RC Willey to help make our flooring project a success. Unfortunately, the floors are unfinished and unsafe!

I love Vinny B., our salesman! He’s been our go-​to guy since moving to Las Vegas 3 years ago. Vinny always takes care of us, and gives us his full attention. Vinny is great with answering our questions, and always calls me back whenever leave him a voicemail. 5-​Stars for Vinny!
4-​Stars because sometimes the selection at RC Willey seems outdated… sometimes when I call Customer Service, they are rude as hell! and sometimes… other sales people judge a book by it’s cover and treat us differently or don’t offer help because we look like we don’t have money. EH! It doesn’t bother me much, because we only buy from Vinny.

I wish I can give a negative star!
Run far away from this place!
This has got to be the absolute worst customer service! The management team here is a load of BS. I ordered a couch set and had to send back the corner piece THREE TIMES and had a service tech sent out to fix it, but it wasn’t fixed properly. NO ONE from the management team called to ensure guest satisfaction. The operators that pick up the phone to direct calls are rude as fuck. I’ve tried 3 times to get in touch with a manager and cannot get in touch with anyone. I will not be shopping here ever again and I hope no one else does either! You’re better off going to Macy’s!

So I just got my furniture delivered by RC Willey. They called me early this morning to give me a timeframe. They delivered within that timeframe. They showed up friendly and excited for my furniture. They placed my furniture the way I wanted it and they were patient with me. They gave me time to inspect my furniture. Also, they were super cautious and respectful in not damaging my home. Wow, 5 star delivery service! Robert (African American male) and Ryan (Caucasian male) are superb employees and give RC Willey a good name. :)
I love my furniture and I’m so happy with the delivery service.
However, I need to thank my saleswoman, Irene. She called me early this week to inform me that my special order was in earlier than expected. She scheduled my deliver at my convenience. Her follow through is amazing!!! Thank you Irene, Robert, and Ryan! :)