Smith’s

My closest grocery retailer is this Smith’s. I’ve been shopping here for 5 years for weekly groceries. On average I spend about $ 100 – 150 a week in this store. Today I realized I was running out of a few necessities and made a last minute trip Smith’s. I gathered up my toddler daughter got her ready to go and rushed out the door so I can make it back in time for her bed time. I did my shopping at the store and approached the point of sale realizing I forgot my wallet in the rush to get out of the house. However, as someone who works with accounting and with numbers on a regular basis, I’ve memorized frequently used numbers like my Drivers License number, bank account, and my debit card. I asked the checker at the point of sale if I can speak with a supervisor regarding forgetting my wallet, so I can inform them that unfortunately I don’t have my physical payment card here but I do know the card number and wanted to ask if they could do me a favor and manually enter my card for this transaction. The checker called the supervisor, who told me no, they don’t have a way to manually enter a card. I informed the supervisor that I spent 5 years working Albertson’s as a Front End Manager and I’m familiar with what they can and can’t do at a POS. I asked her if she can get a store manager to ask, at this point she gets a radio and asks for Adam. Adam radio’s back to her and says that he will not do that. I asked if I could speak with Adam, at this point the checkstand belt is still completely full of the groceries I picked out, and I’m struggling to keep my toddler entertained. About 10 minutes pass and Adam comes out, I explained the situation, I apologized that I didn’t have the card on me, and that I do know the number. He explained that he is not allowed to key a credit card transaction. Then I asked, what do you do when the mag stripe doesn’t read at the POS. He said they would key it in. Yet he still refused to help me complete my purchase, and stated he is not allowed to key in a card transaction.
So I am writing to explain why a store who has almost no competition in the area has lost me as a customer. The key ingredient to retaining a customer in your store is customer service. When a father with a toddler makes a last minute trip to the store before his daughters bed time, and is struggling with time and keeping his child from having a melt down in the store because the child is tired. The last thing he wants to hear is that the staff doesn’t want to help him. I came to spend money, and today as I left the store without the groceries I picked out and a fussy toddler, I realized that if Smith’s has no interest in taking a step out of the normal procedures to help me out of a bind.

The parking lot was packed but orderly. The store was clean and organized. Produce was fresh and priced reasonably. The selection of items on everything from cereal to tomato sauce was great as well.
There were a lot of sales and 10 for $ 10 items. The store rewards card which the cashier signed me up for cut down the prices as well.
The sales associates were very friendly and helpful. Some one was always available to answer questions or give quick directions.
This is definitely going to be my go to grocery store. I’ve been to several other chains and Smith’s by far has given me the most bang for my bucks. The great customer service as well as the variety in products makes Smith’s number 1 for me.

I have always shopped at smiths so I was glad to see there was one kind of close to our new house. I like this Smiths but it is SO busy! I think it’s because there aren’t any other grocery stores in the area. I think they do a good job considering how busy they always are. I like that they usually have a quite a few check stands open. The workers are nice. The produce guy was kinda lame because he didn’t know what a sugar snap pea was. No big deal though. So far, I’m happy with the store but I wish Smiths would build another store to lessen the chaos of this one. I love the free Friday download coupon! I love that they have the free produce for kids while you shop! This is a genius idea and it will keep me coming back.

This is a very nice Smiths. The store is clean & produce looks nice & fresh. No weird smell in the meat /​seafood dept like some grocery stores, either! Also the employees are always friendly & willing to help (even with checking out @ 2:30 — 3:00 am, (when I stop after work). This is NOT the case @ the SILVERADO RANCH SMITH’S. I’m a big fan of the Fuel Rewards (which is why I also frequent the Green Valley loc-​they have a Smith’s Fuel Center) & the Most Valued Customer Appreciation coupons.

I always buy my groceries here instead of walmart, haggens, Albertsons etc
They always have something on sale and its less crowded than walmart. They have a variety of fresh veggies and fruits. The bakery always makes fresh donuts aaaand fresh backed french bread. Don’t go on the first day of the month, those are their packed days.
Wed and thurs they have their meats on sale
Also gatorades are on sale for 69 cents… that’s a good a$$ deal to me so stock up if you see them on sale. Then they’ll raise the price to $ 1 each.
Use your free smiths card to get shoppers discount.
On special months they give out free samples or give you a free product when signing up for their credit card.
You also get feul points, every dollar you spend they put points in your card for free or cheaper gas at their gas station or shell gas station.

Overall a good, solid grocery store; organic selection can be a little lacking, especially with the quality of organic apples. This Smith’s isn’t as large as the store in Green Valley and lacks an olive bar/​lunch bar like we enjoy at that store. Checkout has always been quick, and employees have always been very helpful. Clientele can be a little rough around the edges which is primarily why we opt for the Green Valley location though we live much closer to this one.

This use to be the perfect place to get in and out easily. Now it’s extremely busy at all hours! What changed you may ask? Well food for less that was about a mile up the street closed in January. Which caused a huge spike in business here. If you are looking for a place that is not a Walmart and that has a good quality of food this is the right place. Prices are alittle high but meats and bakery is a great start here. Will continue to come here since I don’t care to stop at the biggest store for groceries. But maybe I should choose a different hour of the day then around dinner time.

Good prices and better products. Kroger brand is tough to beat. This location is 24-​hour also makes best choice to shop!

Love this Smith’s, especially Julie, the Bakery Manager, who’s very knowledgeable of the products she sells and, maintains a clean and organized bakery. Julie always makes herself available to the customers, offers suggestions and, is very polite. I hope she never leaves!

Most convenient place for us to shop because we live so close. My only complaint is that workers seem to disappear right when you need them at the self check out. I swear 9 times out of 10 when we use self check out and need to be carded or «attendant has been notified» they disappear and we are looking around for them. Other than that everyone is kind and helpful. Would also recommend the pharmacy for the great customer service we always receive.

Friendly service and always accommodating with my students who have disabilities. Great place to shop.

I love going grocery shopping. I love exploring.
I have always been treated friendly there, whether it be by the meat department, cashiers, and there is a tattoo’d associate in the produce, who is always very friendly, and speaks to everyone he sees.
Their breads they make in store are delicious. The three cheese bread is my family’s favorite. They are even starting to carry sushi, which are yummy as well. I also see that they carry some special items, like Cayman Jack and large single blue moon/​shock top beers (perfect for when I make beer battered fish/​onion rings)
The remodeled store is beautiful. But the parking lot is terrible, because Smith’s is always, always bumpin’!
And I love smith’s because I save on gas at shell! Today, I saved .60 cents a gallon, and paid 2.91 for gas, and they give you that discount up to a dollar! They make it really easy for you to save money, especially now when you can load digital coupons onto your shoppers card online! I had a steal today on Kraft shredded cheese (making pizza tomorrow) it was on sale, and then I had an additional .50 cents off.
The only thing that I don’t buy there is body products/​shampoos/​baby/​detergent.
That I save for Sally beauty supply, [in the same parking lot] or Target, or if I am feeling brave, Walmart. Because they are just too pricey.

This Smith’s is newly remodeled and awesome. The prices are always very good at this store and I’ve never been treated better by a staff. There is a Walmart close to here but it draws in the lower clientle and Smith’s is left for hard working Henderson regulars. Love it!

Every year I get a gift card for Smith’s so I popped in hear to spend it. This location is big and busy. With all that I was still able to get what I needed and was out quickly. Price wise… I can find cheaper deals at other stores.

I am just not a fan of this place. The parking lot sucks. It’s really tight and whoever designed it should be shot. Everytime I have ever been inside, the meat/​seafood department smells horrible. There is no chance I will ever buy any fresh meat or seafood there.
My Mom loves this store, however, so we do stop here every now and then. She seems to find good deals — most recently I was making a pumpkin cheesecake and needed cream cheese, so she ran in and was able to find cream cheese on sale (Kroger Brand) 10 for $ 10. Pretty decent.
Overall I think the store seems to be pretty old and run down, and I’ve seen some pretty shady characters in the parking lot. I live less than a block from an Albertson’s, and for convenience and cleanliness alone, I will pay a little bit higher prices. Sorry, Smith’s.

While WalMart may be the largest grocer in America, some of us want something different. Like produce without mold or GMO offerings that aren’t marked. A deli with someone smiling behind the counter. A meat department with someone working the counter that knows the difference between ⁸⁰⁄₂₀ and ⁹⁴⁄₆. And oh yes, speedy checkouts and self-​checkout options. Kroger owns Smith’s and while they might just be the second largest Grocery chain in America these days behind WalMart, they kick WalMart’s rear end more often than not. Kroger has been a «FULL SERVICE GROCER» for a long time, and they still know how to do it right.
Also for those who want to try their hand at extreme couponing, while Nevada doesn’t have the double coupon deals like some states have, Smith’s has helped me maximize my budget between my coupons and their sales and 10 for 10 deals. And I’m talking serious budget maximization. (Sorry, I don’t share my secrets, please don’t ask).
And one last thing: A quick breakdown of Southeast Henderson food shopping options goes like this.
Whole Foods — Use for premium meat, supplements, chemical free soaps, etc.
Albertsons: Excessively priced, high quality produce, pain in the rear checkouts.
Vons: Once my favorite, they’ve slipped in selection and quality control. Produce is good, Bakery is very good. Deli is hit or miss. Checkout is the place where you cool your heels, don’t go there in a hurry.
Fresh & Easy: Small selection, slightly higher prices, seen produce and meat quality issues here. Check what you buy carefully.
Winco: Gotta know your items and prices, has bulk items, you can save mega $$$ here, but service sucks and the store can be a ZOO, payment options are restricted, and you gotta bag your stuff.
Cuevas: It’s a Mexican Supermarket. And one of Henderson’s hidden in plain site gems. But it’s also a category all to itself.
That leaves Smith’s as the place to go when you just want to shop without hassle.

This place has never done me wrong. I love coming here because things are inexpensive and fresh. From my pics, you can see how nice the produce was. They had a great selection of meats, as they always do.
What really made a great experience for me was the deli today. I went to the deli because I wanted some fresh cut meats and cheeses for sandwiches at home. The older lady that worked the counter was soooo sweet! I really enjoyed her. I chose a mesquite smoked turkey and a domestic provolone cheese, which she didn’t have up front at the counter. She told me she had to go in the back, so I apologized out of common courtesy and she made it very clear to me that it was her pleasure to get those items for me. When she came back, she started to slice them and then stops midway. She comes back to me at the counter and hands me a meat paper with a slice of both turkey and provolone. Now I know reading this, you probably might think, «big deal, she gave you a lunchable!» In life the small things mean the most to me and the fact that she wanted to let me try this as she finished, without asking me, meant a lot to me.
Add in the fact that this place, like most places nowadays, has a self checkout, I’d say this grocery store is top knotch! The food may not be top grade like a Whole Foods, but the service I got today was 2^nd to none!

Always great prices at this grocery store! Great place to get produce. And their sales are awesome! I like to wait for their newspaper ad in the mail to see the sales before making my trip so I don’t miss anything. =) Especially those 10 for 10 specials or even better when you wanna buy by the bulk, sometimes they have «case sales». I always use their bakery to order my kids cakes for birthday parties or normally I like to buy their random cakes for random occasions too. This particular location have very nice customer service & always well stocked. Very clean too! If you plan on going to this store, PLEASE get the Smith’s card! Can’t miss out on ADDITIONAL discounts. One of my favorite grocery stores in Henderson.

I always shop at Smith’s, but there is one closer to my house. This store is just down the street from my work, though, so I thought I would head in and grab lunch after I made a deposit at the bank inside.
I stood at the deli counter (which was mediocre at best to begin with) for at least 5 minutes. While I was there, patiently waiting, I noticed another patron waiting. The old man was very frustrated and eventually stormed off warning me if I wanted to eat I should go somewhere else. There were 2 people working behind the deli, NEITHER of them were serving customers! I waited another 5 minutes, had made eye contact with both people behind the counter, and STILL received no service.
I eventually left, like the old man, and informed the people approaching the deli that they are slow behind the counter. I have never eaten there, and will never try again. There is no reason to not serve your customers! I didn’t even get a «hello» or «be right with you». NOTHING.
I’ve worked at a service deli before, and their customer service here is atrocious!

Buying groceries isn’t one of my favorite things to do, but it has to be done. When I just need an item or two I will stop into other shops but when I need a cart full of food, Smith’s Food & Drug Center is where I go.
There is an Albertson’s near my house that I could easily go to instead of Smith’s… I have found the prices to be better overall at Smith’s though.
The staff at Smith’s is always very helpful as well. The meat slicers in the deli (mmmm, Boar’s Head) and the stockers in the produce department are always nice and the cashiers are well trained and efficient.
Make sure to sign up for the Smith’s Rewards program. They keep track of how much money you spend and every three months they mail out coupons for the items you bought most often as well as a coupon for dollars off your next purchase (it’s directly related to how much you spent in that 3 months period).