I sometimes use pawn shops for myself as a short –term personal loan like many people do. And walking into these places can be very uncomfortable, honestly, because the staff itself can come across harsh, too matter-of-fact, always hyper-rushed and that can be interpreted as insensitive and judgemental, making the experience all too difficult. HOWEVER, there is a gem of an employee at this Super Pawn in Henderson. Mark Jones is a Shop Manager Trainee who I had the pleasure of dealing with on 4÷30÷16. Not only did he process me quickly, it’s the way in which he asks his questions and pauses to hear your entire answer that made this professional, but not cold. He actually listened to me, and as a result, was able to make suggestions to me that were very helpful. Usually they are too busy Mark was awesome.
Pretty A.
Rating des Ortes: 5 Las Vegas, NV
Ive been a long time customer of SP and yesterday 4÷23÷16 reinforced why i love this place. Angel provided top notch professional service and has the patience of an angel! I came in expecting to less than expected but got WAY more. This store is clean, organized and friendly faces to match. Even the employees that weren’t helping you took the time to speak. Great experience and kudos to the manager! This will be my only SP i travel to:)
Pouyan P.
Rating des Ortes: 5 Henderson, NV
They are really good welcome and helpful advice. They have too much electronic stuffs and jewelry. I bought some electronic stuff from them before and it works good. They have 7 days money back guarantee and 30 days store credit return accept.
John E.
Rating des Ortes: 1 Henderson, NV
not sure if this is the on marks but the one on marks I will never grace their doorstep again, I needed 20 bucks for gas until payday the manager looked up y watch and told me that a 1000 $ watch was only worth 145 dollars! then told me it was too worn!(this watch has a sapphire face which does not scratch!) so I would not pawn anything there because they do not do the research my business will go to EZ pawn if i ever need to pawn again
Alex V.
Rating des Ortes: 5 Henderson, NV
Thank you rocky and Ger! You guys are the best! Always bring a smile and always say hello. And always go beyond to satisfy everyone! I recommend that anybody that goes here to always ask for one of these two awesome ladies.
Alvaro Y.
Rating des Ortes: 5 Las Vegas, NV
I have never been to one of these stores, I just some simple questions about how everything works and was truly surprised… The level of customer service and«how they made me feel» was worth this review. The store manager, Ger I believe it’s her name, was attentive and very helpful with my questions. It was nothing like those shows where you go and they treat you like you don’t know anything. Kudos to this place!
Frank D.
Rating des Ortes: 1 Las Vegas, NV
Well it’s been two weeks and I phoned the store around 4:45pm today. I first spoke to a man named Scott, he informed me he was helping another customer and would help me as soon as he was done. 8 minutes later a man by the name of Ike picked up the phone and asked if he could help? I then told him of the situation, and he said he would check the«list». Ike then informed me the manager«Arther» was not in today, but the computer shows the request to have the items sent back to the store. I asked how much longer I should wait and Ike said 4 – 6 weeks. I informed Ike I had already waited 2 weeks. Ike then said give us a call back this Friday if you don’t hear from us. I stressed to Ike the importance if the items. So hopefully things turn out good friday. I will post update.
Dave T.
Rating des Ortes: 1 Las Vegas, NV
Came in to pawn two items. Was given a very low offer to pawn one item. The other item was used but I put it back in it’s original box. They said they couldn’t take it because it was in it’s original box and they require a purchase receipt if an item is in it’s original box. I just took both items to my normal pawn shop and got more money and no hassles. This place is pretty close to me, but I’ll never go back.
Big R.
Rating des Ortes: 1 Las Vegas, NV
I came in to sell my Movado and was told they would have to pass on it because they don’t have the tools or specialist to tell if its authentic or not. why are you guys even open then? Will never ever, ever come back to this location and any Superpawn for that matter. This location ruined my experience for all locations! Like the previous review, I would put ZERO stars if I could!