The UPS Store

This may very well be the worst customer experience I have ever had. I went to this UPS Store with a prepaid/​insured shipping label, and a package ready to ship. I showed the lady behind the counter the UPS document that needed to be signed as a receipt saying that they received the package for pickup by UPS. She said «we don’t sign anything.» I said «I can’t leave this with you without some receipt». She again said «we don’t sign anything,» and she provided no reason why they would not sign the UPS receipt, nor did she provide any advice on how I should handle this. I didn’t say a word to her and just went over near the door, where I called UPS customer service. After explaining the situation, I asked the UPS employee I had on the phone if this UPS Store could just refuse to sign this document authorizing pick up? She was not sure so I suggested she ask her supervisor, which she went to do. During that time, the lady in the UPS Store comes over and says «we won’t sign that no mater what they say, and we won’t send your package». I was still on the phone with UPS customer service when a man comes out from the back a minute or so later, and says in a threatening manner «I don’t care what they say, get out of my store.» I need to reiterate at this point, I did not say one single solitary harsh word to them during this entire episode. I left for another appointment, during which time I called UPS corporate customer service, recounting the entire incident. I asked the UPS representative one question after recounting the details to her: «Even though they are the UPS franchise owners, can they just do or say what ever they want?» The customer service representative said regardless of the business procedural issues in question here, UPS does have customer service standards that franchise owners must adhere to. She then provided me with the email address and phone number of UPS Store customer relations. If anyone needs this information after a bad experience with this terrible business, just post a review and request it. I’ll forward this information to you. Unfortunately these reviews don’t do much good, as most people would not bother to check for reviews on a business like this until after they have a bad experience. The only recourse to this kind of abuse from a victim’s perspective, is to make certain the corporation that provides oversight is informed of these incidents as I have done.

There’s absolutely nothing wrong with this place. I’ve been using this UPS store for years and have always found them to be polite and efficient. They offer a wide range of services on which I cannot comment, as I only have used them for outgoing shipments. For shipping I am more than happy — they get the job done without any fuss or stress.

The lady inside was the rudest person I have ever dealt with. I will never go back to this dump. I had to return a pair of shoes from zappos and she would not do it due to the box not being taped up. She told me to come back when the box was taped up, after I said I would pay for tape.

I seriously wish I had read the reviews first before taking 6 boxes to be shipped.
I have used a UPS Store for years across town and they are so wonderful, I guess I expected the same service. I was in for huge disappointment. All she did was complain about my boxes, told me she could only ship UPS ground and didn’t give me an option to ship any other way for a different rate. Very rude and unfriendly. It was close to home, but I will never go back again. Time to find a new store or go back across town to the one that takes care of their customers.
If I could have easily taken my boxes back out of the store and somewhere else, I would have. Horrible serve and crazy prices.

The Asian lady is extremely rude. Even though I’ve been in here various times sending packages she wouldn’t even use two pieces of tape to close my package. The UPS store off of American Pacific is way better than this store.

Never go in this store for anything! I have to use this store sometimes because of its location but NEVER AGAIN! The woman that runs this store is extremely rude and has no people skills! They nickel and dime you and are very rude at the same time. I wonder if this womans husband knows how rude she is to their customers and maybe that why they have no business!

I never leave reviews but honestly feel it is necessary with this location. I feel like giving one star is being generous. I always have horrible service here and the lady that works here always has such an attitude. The location is convenient since it is less than a mile from my house Well today I hit my limit and I will visit the location a couple miles down the road on Boulder and Lake Mead from now on. Today I went in to pick up a package that my husband and I chose to have held here since we wouldn’t be home to pick it up (signature not required and it would’ve just been left). Since it is in my husbands name she refuses to allow me to pick it up. I informed my last name is the same and so is the address on my ID. I go to the UPS center all the time and this is never an issue. She informed me she doesn’t care what UPS says, she won’t give me the box. I called UPS customer service and they confirmed that if my last name and address on the ID match, they should release the packaging to me for pick up. This place is a huge inconvenience now and a shame that UPS has such a negative location like this. I’m glad there are plenty of other options!

I had a horrible customer experience at store #0320 located at 850 S BOULDER HWY HENDERSON, NV 89 015.
They really need to think their business ways they wasted my time and I will never visit this location again. They were very rude and NOT friendly.
When I walked in two send two small packages that I had not yet taped. The guy asked me where my tape was and that they didn’t have any (other than the tape gun right behind him) and that he would only SELL me a WHOLE roll. I left, went to other UPS store who gladly helped me!
I was appalled that they wouldn’t tape my small box which the tape would probably cost them less than .10 cents!

When I need to ship something via UPS and want a hassle free experience, I go here. I get service with a smile, help with making sure my packages don’t fly open when UPS plays freight football with it, and they have copy machines for the times I seem to run out of printer ink and need a copy of something.