Wendy’s

Ordered an Asian Chicken Salad with extra dressing and extra nuts on the side also paid for double chicken. When I got home dressing was for the Apple Salad and so were the nuts no fork no knife no napkins and NO Extra Chicken that I had paid for!
When I went back to get the correct dressing nuts and my extra chicken the manager was extremely, rude and sarcastic.
I am handicapped and it was very difficult for me to go all the way back and park and walk inside and not only did I not get an apology of any sort —
I was treated curtly and like it was my fault, that my order was incorrect.
I go to this Wendy’s almost every day and up until now have had little to complain about, service can be slow and the order is occasionally missing something — However the way this woman treated me has made me say —
I will Never Go To This Wendy’s again.
After all… there is one right around the corner on Boulder Hwy.

They took the fast out of fast food. They proved why they should not make $ 15 an hour.

In at 12:57 but closed already… The people inside said the boss said to close. WE WENT TO JACK

This Wendy’s is the worst one I have ever been too. My cashier Robyn was very rude. I ordered a frosty and a cheeseburger and she managed to mess that up. Also the entire staff always has an attitude. You wan in and no one greets you the staff just stands there starring at you until the designated register person walks up. Anyway drive 2 miles down the road and go to a different wendys

Cashier was really cool with my custom order. I had 2 Jr Bacon Cheeseburgers, Both No Bun no Tomato. The even cooler chick behind the make like walked up and asked if I wanted the lettuce. I said, «Wow. Yes, thank you». My boyfriend had TWO Crispy Chickens since they’re 99 cents each and a Medium Sprite.
Food came out hot and it was super good. I was considering going up and getting their Chili Fries. I decided to save my appetite for dinner later. I should remember next time I’m allergic to the mayo (modified corn starch 90% of the time) but I let it go for a day. There was a BLOB of mayo on one of them so I just scraped it off the extra. No big deal. Service was FAST, friendly, & lobby clean too.
If you fill out the survey on the back you get $ 2 off a premium Salad I should give them a try with the wheat, corn allergy. I just hope they’re salads come with pecan instead of walnuts… That’s for the next adventure to Wendy’s.

So after taking 20 minutes to get our food, I received my combo meal with out my fries. And then my boyfriend got his junior bacon cheeseburger without any bacon… This location is dirty and the employees are rude. The man in front of me in line tried to order a stinking frosty for about 5 solid minutes and the cashier couldn’t be bothered with helping him. The people behind me in line left after she took our order and then walked away and didn’t come back for quite some time… Horrible spot! Eat anywhere else!

The staff is always friendly and they get the orders up fast. The prices are good the dollar burgers and fries are very good.

This place was an ordering disaster. No one seemed to know what was going on. The food was just as good as any other Wendy’s. Don’t go here unless you have a lot of patience and time to waste. The manager did apologize for the wait and stopped by our table to check on us.

Horrible! Worst Wendy’s in Henderson! Go somewhere else! The rude staff neglected to tell me they were out of brioche buns and forgot the bacon on my husbands burger. When they gave me my food at the window, no smile, no hello, no here’s your order, no thank you. Just a sour puss faced teenager not uttering a single word, sticking her arm out making zero eye contact. When I got home and unwrapped my crappy and wrong burgers, I was pissed, so I called and spoke to the manager. He, in a not very remorseful or apologetic tone, offered to replace my meal the next time I came in. Great, right? Wrong. When I came in a week later, I asked for the manager I talked to and he came over with an already stank face. He took my order, didn’t charge me, didn’t apologize, and went back to chatting up the obviously younger than him teens in the kitchen. To top it off, while I was waiting for my food, a group of employees were hanging out in the back, eating in plain sight in the kitchen, when one must have dared the other to eat something gross. One of the female employees started yelling at another loudly, «Hey look, look! Oh no! Don’t do it! Eww! Eww! Eww! He ate it! Gross!!»
… Not something you want to hear from people in charge of preparing your food. NEVER AGAIN!!! A shame too, it’s on my way home from work.

again I went to this Wendy’s… today for lunch. Why do I do this to myself? I wanted a burger & Sprite, my pregnant co-​worker wanted a baked potato. NO potatoes, WHAAT?!? then NO Sprite!!! They were missing 2 out of 3 items and there was no way in heck I was returning to work without that potato! deny a pregnant girl her craving. NEVER! so again I spent my lunch break driving to another Wendy’s!

Needs help. Several visits cause its close. Always getting screwed in the drive thru

Horrible IDIOT working the drive thru tonight! Ordered a large meal and didn’t receive drink or fries… The food was a ³⁄₁₀. Will not be going back to Wendy’s, EVER … Management should think about reevaluating your staff and get the orders right !! If you wanted a tip, you should work for it, not steal it from customers LOSER.

Wendy’s is just average anymore. A few things I hate about most Wendy’s:
1. Why do I have to ask for a refill? Most every other place allows me to get refills on my own.
2. Where did the old salad bar go? That used to be one of my reasons for coming.
3. What’s up with these new fries, they suck.
Other than those complaints, I really do like some of the new burgers especially the limited time burgers they have done. Of course, the kid in me still loves the FROSTY, good old chocolate frosty’s are enough to put a smile on my face.

We have had probably the worst experience ever at any restaurant… The «manager» Claudia is a horrible person who is rude, and should not have a job any place that she has to deal with people.
Took close to 30 minutes from the time we got into the store till we got the food. She was rude to both my wife, and to other customers, then I hear her on the phone to probably her boss saying that some customrs are probably going to be calling to complain but they are all idiots. Horrible and I hope wendy’s takes care of this problem. We will never ever eat at another Wendy’s

Rude employees, don’t carry diet coke for those who need it. I rather drive to another place than go there. I rather drive to the one down the street.

The staff seems to change frequently with is a usual thing in fast food. Wendy’s can’t figure out their drink policy, it keeps changing all the time. First, they will refill your drinks with the original cup. Next, they changed it to not touching your cup (makes sense) but then getting a new cup for you. So we never know what it is going to be on our next visit. It would be so much easier for them to turn the drink dispenser around for self serve but then I am sure they are saving cost on the syrup for the drinks.
Sometimes their new staff have issues with using the register and getting an order correct even after you repeated it a couple of times. Their new heads-​up register, one can now see what they are ordering you.
Last, I know its 100 degrees out but why must I have to bring a jacket in to keep warm while I eat inside? The workers need it cool cause they are around the grill and moving around but to freeze out the customer??? Funny part was the manager passed by and asked if I was too cold… I guess she noticed my shivering.

This is the Wendy’s closest to my house, so needless to say, it is the one I most frequently visit. 99% of the time, the service is great. However, this review reflects a single negative visit that will stick in my mind every time I visit one of their restaurants.
This would have been roughly a year and a half ago. I went to this restaurant with my girlfriend to get some dinner, and ordered (among other things) a vanilla Frosty Shake. When I got to the window, an older, grayish-​haired guy was working, and I tried to hand me a chocolate shake.
As nice as possible, I said to the gentleman that it was supposed to be a vanilla shake. The proper thing to do would have been to say «I’m sorry, I’ll take care of it for you.»
But this guy didn’t do that. He SLAMMED the drive-​thru window shut in my face, THREW the shake into the garbage as hard as he could, and screamed something at another employee (possibly profanity, I couldn’t tell with the window closed.) I have reported this on the company’s website and haven’t seen this particular employee there since, so that leads me to believe it was taken care of.
Let’s be realistic — I’m always going to eat at Wendy’s. This is NOT a bad location, but sometimes a bad visit can negatively impact your whole view on a restaurant chain. I still love their food and still go here, though it’s going to be hard to think of Wendy’s and not think about this experience.