Zappos

I admit it; I buy things from Zappos. But these days it’s become more of a cult than a shoe store on the interweb. I’m resolving to stop.
Cult you say? You bet. Check out
sometime. You’ll learn all about how you too can go to Zappos Boot Camp for a mere $ 6000. And talk to The Actual Tony Hsieh for like 30 seconds! Perhaps he will sign your copy of Delivering Happiness.
You too can learn how to deliver TLA’s and hire for culture and empower employees to decorate their cubes with creepy shit.
Maybe it’s not creepy to everyone, but it’s creepy to me.

I usually don’t bother writing reviews for big national retailers, but when you have a stellar customer experience the way I recently did, well, you gotta give credit where credit is due!
I ordered a pair of (what I believe to be) rather pricey flip flops recently. They didn’t have my size, so I went up a size, figuring that with flip flops, it’s not really a big deal. Plus, I really love this brand and style, so I was intent on getting them. I also bought another pair in my regular size.
The shoes arrived overnight, as they typically do, thanks to Zappos pretty much upgrading any regular customer to VIP which allows for free overnight shipping. I didn’t pay attention to the size, I just ripped ‘em out of their boxes and had at wearing them. Over the next week, I really began to feel like the larger pair was just *too* large for me, as I was tripping over my feet more than usual (I’m clutzy). Finally, I took a look at the size and noticed that they sent me one size up from the already one size too large. Oy vey! I mean, I had been wearing them a week, so I figured I’d never be able to return them. I almost didn’t even bother emailing Zappos, but these flip flops were kinda pricey and I thought it was worth a shot and mentioned I’d have no problem returning the pair that was too big, even though they are obviously worn.
I’m so glad I did end up contacting them because their friendly customer service rep wrote me back immediately and not only offered to overnight me a new pair in the correct size, but she also said that they didn’t want to inconvenience me by having me mail the other shoes back. NICE, right?
And just so this doesn’t appear as though I’m writing a five star review based on one experience, I note that every purchase/​return I’ve made with Zappos over the past 5 or so years has been satisfactory!

I ordered something from the website and than 5 minutes later found the same item for half the price on Amazon. When I called to cancel the order the women on the phone didn’t want to lose a customer so she matched the price that was listed on Amazon!!!
It was the first company I have dealt with in a LONG TIME that actually seemed to focus on keeping a long term customer rather than just making a one time sale.
I even got upgraded to a VIP membership which gives you free next day shipping!
I WILL BE ORDERING FROM ZAPPOS AGAIN.
*** Bonus Points — The women on the phone was AMERICAN. SHE SPOKE FLUENT ENGLISH. I COULD UNDERSTAND EVERY WORD SHE SAID CLEARLY.***********
GIVE ZAPPOS 10 STARS!

Company is out of control. Prices are over inflated. $ 22.99 pants on Amazon are $ 50 at Zappos (Zappos is a Amazon company) Overall, I said goodbye to old Zappos as they slowly becoming mediocre. Used to order 2 pars of shoes a month in average. Now, I haven’t ordered for months. Too bad, took my money somewhere else…

Amazing company. The most incredible customer service. From giving me gift credits because of a damaged order to completely replacing a lost order free of charge, they always are there to support and serve. The selection of shoes they offer is fabulous! Plus, with free shipping and returns, it just can’t be beat. Thank you Zappos!!!

I LOVE ZAPPOS! I can’t say enough great things about this company. Free shipping to and from (including my state of Hawaii-​which that is in itself AMAZING). Great descriptions of products and everything I buy is true to size.
Their selection is absolutely amazing. Huge selection of anything and everything you would ever want. No more having to go store to store to find the perfect shoe. I personally hate going shoe shopping, pretty much because Hawaii has such a limited amount of stores. Love Zappos, I’m a lifetime shopper!

Zappos — the mother ship.
We visited their corporate headquarters in Vegas, and I gotta say, they walk the walk! They are an excellent place to shop. Free shipping both ways (who doesn’t love that?) — and video demos of the shoe you’re oogling.
Their corporate office is about what you’d expect. Reminiscent of the dot-​com… Ping pong tables, elaborate decorated desks… people in PJs. But all in all, they’re delivering on their brand.
Nice job Tony @zappos

FYI: There are NO Zappo’s Outlet brick and mortar stores any more. Didn’t know they existed until, I saw them advertised on Unilocal while visiting my daughter in Las Vegas. Tried to find one. Arrived there. Store empty. For Lease sign in the windows. Called Zappo’s to confirm whether there were any other stores open. Nope.

Take the tour. It’s cool, it’s fun, it’s free! I wish I could run my business this way.

HA I love that this has reviews.
I personally find Zappos to be superior to even Amazon on many levels. WHY? First it’s FREE shipping no matter what and so are the returns. ALSO when you do return items the refund to your account is super quick and you don’t have to sit around for a month wondering when you’ll get your money back. The site is also very user friendly and the reviews tend to be a little bit less on the shady side compared to larger websites based on the warehouse distribution model.
But the most important reason: Almost every product they sell has a video of one of their employees showcasing the product. I like this because then you can see the way something actually looks in person. You can see scale of a LeCruset pan or the way a shoe actually looks on someone’s foot. I’ve become very interested in who it is they’re recruiting to make these videos. Is it just the mail clerk getting pulled out of the bowels of zappos corporate to talk randomly for 30 seconds about some purses? Sometimes you can tell they’re weirded out by the whole thing or they make ridiculous puns that they probably came up with 10 seconds earlier when they were writing the bit to go with the video. It’s pretty amusing.
I have only really shopped at Zappos for shoes that I cannot find in my size on other websites. I always find cross referencing prices with other sites that zappos non-​sale prices can be a little high but that’s because you’re paying for the service and the shipping. But their search tools and information is invaluable as far as online shopping is concerned.
Also I’ve read that Zappos pays 100% of employee medical and dental benefits although that was before they expanded beyond just selling shoes. I happen to highly respect companies that realize the pay off for treating their employees well, far out weighs the pay off from saving money on not treating them well — does that sentence makes sense?

Fellow guys… Tired of messing around with socks that suck? Have a large pair of feet and all those ones that say 11 – 13 just shrink and are pretty much bullshit from the get-​go?
Fox River size 14 socks really are. They don’t shrink, and are luxurious. I no longer loath having to fight to get my socks on in the mornings just because God (or George Carlin (insert whomever you pray to, I pray to George Carlin)) gifted me with some mighty big feet (and other stuff to go along). I look forward to putting these on as they fit like a glove, breathe well and just feel great.
Seriously, Fox River. Sure, they are $ 70 for 6 pairs but you get what you pay for.
Fox River Wick Dry® Triathlon Quarter Cool Max X rock for men with big feet that want pure luxury in a pair of socks. Now I am done messing around with sucking socks, have helped you guys as well, so my job here is done. Later!

Zappos is an amazing gift… I really don’t know how they are able to be so awesome and get away with it, but man I sure do appreciate it.
One of my co-​workers got me interested in Zappos when I was shoe hunting for my wedding. I had something very particular in mind, navy satin and a VERY tiny heel since the hubs isn’t super tall. Plus, I wanted to be comfy! I was looking at all sorts of retailers, websites, etc and nothing was pleasing this bride. She told me how they have free shipping and free returns – HELLO! I am in love. Ordered my shoes in a size 6, tried them on and they were just too tight. Returned them in the same box and printed out the return label with no charge to me. Once the credit was on my account, I ordered the same pair (and now they were a couple bucks cheaper!) and boom at my house just a couple of days later.
But perhaps the best thing about this site is that if you become a VIP Member you get NEXT DAY SHIPPING FOR FREE. Totally not kidding, I ordered a pair of boots yesterday at 12 and I am sure they will be at my door when I get home from work.
And just as a side note, they have the coolest email responses and what not (i.e., «We’ve programmed your order to ship at warp speed,» «Ooh… You like us! You really like us! Thanks for placing an order on
! «)

After Amazon, the online retailer I use most is Zappos.
What I love:
* Free shipping & returns (overnight cause I’m VIP)
* Extremely extensive search tools
* Customer reviews & product rating system
* Pics of multiple views, & video
* They carry EVERYTHING including hard-​to-​find brands or styles, narrow, wide.
* They will email you when an out-​of-​stock product becomes available
* Decent sale prices sometimes
What I don’t love:
* Ordinary prices
* Zappos isn’t one of the vendors listed at OneCause. Why not? Can’t they part with just 1% of their revenue to contribute to a school or a charity?

The invaluable service that Zappos provide cannot be measured by even a 5 star rating which it has EARNED.
First and foremost Zappos was started by an Asian guy who had the intellect to match PROMPT/​STELLAR SERVICE with EXCELLENT PRODUCT/​MERCHANDISE. Kudos to you sir. It was later taken over by Amazon, ANOTHER STELLAR ONLINE DEALER.
Zappos provide normal people (you and I) and those who likes to splurge on one’s self every once in a while. May it be shoes, handbags, clothing, outerwear, baby booties (I’m not sure about this item but I’m sure it’s on the website somewhere), you can find it at ZAPPOS.
PROMPT SERVCE — All of the merchandise that I’ve obtained from ZAPPOS arrive within 1 day, 2 days the LATEST. I’ve never experience service like this before. If there are problems with your merchandise you can always return it HASSLE FREE. Seriously, it is hassle free as long as you save the ORIGINAL box/​packing. Oh yea, the shipping TO AND FRO are FREE.
QUALITY– With exception of one hiccup on an order that had heavy scuff marks on the pair of oxfords I ordered that I did return, the quality is IMPECCABLE.
PRICING– I’ve yet to find a price on that website that didn’t sound right for the merchandise provided. Compared to paying MORE for equal or lesser quality I’d gladly shop Zappos in a heartbeat. You get what you pay for goes the saying.
They even have a VIP club (WOOP WOOP) for frequent and/​or LOYAL shoppers.
4 thumbs up.

Zappos is a wonderful company.
You can shop online or over the phone.
For customer service, you can call, email, or use their chat tool!

Blown away. Zappos was the only retailer that was carrying the Hunter rain boots my girlfriend wanted for Xmas. They sent them out on next day priority mail so i had them before Xmas all for free. On Xmas day, Zappos sent out a new pair of boots I ordered for my girlfriend (I got the size too big). Not only did they make it ridiculously easy to exchange them, they sent out new boots the same day before we even put the original ones back in the mail and they also covered the almost $ 11.00 difference! If that isn’t the BEST customer service in the world, I don’t know what is! Customer for life!

Holy customer service, Batman! Just finished chatting with Shea E. from Zappos. I can honestly say I have never received the level of customer service that just took place from the comfort of my couch. Here it is, Christmas Eve, and Shea has sent me a cardigan to replace the way too large Large sweater sent to me by my mother in-​law. Not only did she take care of the exchange seamlessly and efficiently, I asked for a different color, which, to my surprise, was more expensive, and Shea E. took care of the additional cost! Zappos has moved to the top of my list for all of my shopping needs. I am very impressed, which is not an easy thing to do.

Zappos is my favorite store online or anywhere. What others have said about the customer service is definitely true. I just had a live chat with an employee online instantly. Everyone I have ever dealt with is awesome. They even sent me a *handwritten* thank you note one time! … Although maybe that says more about how much money I spend on shoes than it does about Zappos. :)
Another great thing about this company is that they are located in Las Vegas, Nevada and they do not outsource their jobs. Every Zappos employee is an American. That’s job creation and I value that. Nice to know when I shop there I am helping our economy, not India’s.
As far as the shoes, I have REALLY hard to fit feet. I am female, about a 10.5 or 11 Wide, and blister really easily. It is nearly impossible to find shoes. BUT Zappos has a 365 day return window, plus free shipping both ways. They made me a VIP so I even get free overnight shipping. I regularly order a few pairs and then send back what doesn’t work. Works out great.
Zappos is THE ONLY place I shop for shoes. I can’t say enough great things about them!

I seriously think Zappos has the best costumer service the world.
It’s true their prices are not always the lowest in the market, but there’s nothing like their return or exchange policy.
Also, when you’ll contact them, they’ll truly do EVERYTHING in their power to help you out.
Two years ago I’ve purchased a pair of boots, and was out of the country a few months later. I’ve contacted them through the website, asking them if there’s anything that can be done regarding those boots, since I wore them for a few months and they started having cracks on them. Not only they let me choose a new pair, but they let me send my old ones back once I got back. That was incredible! Ever since, I’m truly a fan. Sometimes paying a bit more but getting an excellent costumer service (and an awesome product view, as well! pictures and a 360 video) — is just worth it.

Zappos had humble beginnings in 1999 as a website selling shoes. Since then, it’s evolved into a mega online retailer of not only shoes, but clothing, accessories, handbags and beauty products as well. All the while, its commitment to 100% customer satisfaction hasn’t changed: unworn merchandise can be returned within 365 days for a full refund. Shipping is free both ways. Holy shirts and pants! I know of no other store offering such a generous return and shipping policy.
But surely there’s a catch? There is. Zappos carries mostly designer labels and doesn’t mark prices down like other stores do. A (designer) plain gray men’s t-​shirt on the site was selling for the MSRP of $ 75. And a pair of Levi’s jeans that Walmart was selling for $ 20? Zappos had it for $ 40.
Still, Zappos can be a good source for items that are hard to find elsewhere. I bought a $ 130 pair of Ralph Lauren boots that looked classy as heck and couldn’t be found on other sites for a lower price.
Zappos is all about top-​notch customer service. It’s instilled in every employee from day 1. Shopping for clothes/​shoes on the Internet is naturally a challenge, since you can’t try things on before you buy. That’s why I was glad for free shipping both ways. When the first pair of boots were a size too big, I phoned Zappos to get an exchange. The happy agent I spoke to unexpectedly upgraded my account to VIP status, which gave me one-​day business shipping. That way I wouldn’t have to wait a few days for the second pair of boots to arrive. Now that’s service!
The second pair fit just right, I sent the first pair back, and all was good. Was the $ 130 worth it? Well the boots look badass as ever, and they’re holding up just fine after a year, so I’d say it was money well-​spent! Thanks, Zappos!