Omni, Realtors and Property Management LLC

Wow, wow, wow. These people are something else. The level of ‘customer service’ that this outfit provides is unreal. Makes the DMV seem like the Ritz, seriously. Phone calls go unanswered, messages unreturned. They will not allow you to schedule ANY viewings over the phone, even when the prospective tenant has limited access (I was trying to help an 80+ year old widow that fit this description). They claim that this is to ‘ensure efficiency’-what a load of crap. It’s basically «hey, do it on our site, don’t bother us» attitude. Oh yeah, and when their site wasn’t working properly, their response was «just resubmit everything, it didn’t go through.» And these experiences are with a number of different employees over the course of a few weeks, so it wasn’t just an off day for one person. Oh, and when I was able to finally look at the house, it was dirty and had garbage both inside and around the outside. This house had been vacant for several weeks at this point, clearly enough time for a crew to do at least a very basic turnaround cleanup. Omni either provides poor management (by not supervising a cleaning crew) or does not require a thorough cleaning between tenants… not good for anyone involved.
I’ve use a few property managers in different areas of the country, including Nashville, and Omni is unlike ANY that I have ever dealt with. As a landlord at least you have a choice on who manages your properties. I just feel sorry for the tenants that are forced to deal with this unprofessional and unresponsive company.

Ask them about their dangerous dog breed policy. Like I did, you will most likely get a rude attitude fitting of child telling you that’s our policy (and thus implying go stick it).
Double check — your poodle, wiener dog, greyhound, great dane, corgie, pug, CKC, etc… might be on there. Those are some dangerous breeds!
btw, I did call my own insurance agent and she laughed saying my dogs aren’t dangerous…

I have used Omni for 5 years to manage my greater Nashville properties. Lee and his team provide excellent property management. Lee and the team are expert communicators with me and my tenant’s. Repairs when needed are done fast to insure tenant satisfaction.
Lee’s expertise in the local real estate market is critical in both the acquisition and management phase of real estate investing. Plus the tenant screening process leads to a stable ongoing low turnover rate.
I highly recommend Omni as the premier property management company in the greater Nashville area.

My review is solely based on communication alone. I tried to get information about properties that they had listed and it was an awful experience for me. Thanks to Jessica Gentry and her terrible business practices, I easily made the decision to stay far away from this company. I am in the business myself, so I do have a certain expectation when it comes to working with prospective clients in the industry. Jessica made it very clear to me that my inquiries were more of a burden for her to answer rather than an opportunity to lease a unit and take it off the market. I asked her via email to contact me on a telephone 3 times, and she would not. I had every intention to paste the emails we sent to each other here on Unilocal so that people can view for themselves and see how ridiculous our conversation truly was, but I decided against it. Instead I will save the emails and use them as examples to students on how NOT to deal with a prospective client. So in the end, I am grateful that this agent showed her true colors before I ever wrote a check.

Tried to work with these people on a rental. The showing was rushed, the emails were inconsistent and dealing with the continual run around makes sense now that I’ve read the other reviews. It seems they make a lot of excuses. I am grateful now that I dodged a bullet by not renting from them.

I have been a renter under Omni Realtors and Property Management for going on three months. The process, from viewing of the property, to signing the lease, to contacting them for maintenance services has been relatively seamless. Jessica Gentry does an excellent job at promptly and effectively communicating, on all levels. All maintenance requests have been handled promptly and effectively, as well. I would recommend their services to anyone looking for a property in the area.

The worst experience, ever. Before you bother wasting one moment of time trying to call the office– they don’t answer phones. Ever. Even if you call and email asking for a return call, apparently that’s too much. I understand that in the digital age many things can be handled via email– but when I’m talking money I like to actually talk about it in a conversation, not spend days and days emailing back and forth. Ridiculous! A process that should have taken 24 – 72 hours tops took 13 days. I was emailed the most unprofessionally written, chastising email I could have ever imagined when all I was trying to do was speed up the process by going directly to sources vs waiting around on emails. This company is a joke, but has no problem making you feel unnecessary and insignificant. Renters, beware! Apparently we aren’t deserving to speak to a real person since we aren’t ready to buy!

I would encourage everyone to stay away from this property management group. My experience with this company was one of sheer frustration and disappointment.
Rachel J. had it right that they hardly staff their phones. I had to leave several messages and call several times to get through to a person. Once that happened I had to make several other follow up calls because they lost paperwork — or didn’t have their records straight and had to come back to me to ask questions on my employment, prior rental history, move in/​out dates etc. It felt messy and unprofessional.
One grievance with Omni is that they would not cooperate in any way with a walk through that I requested. I took over a lease that had seven months left, and while I know that taking over a lease negates certain policies, my name was on the lease as the legal occupant — I wanted MY living history to be reflected on my move out process. Any other place that I have lived has offered to continue with the terms and clauses already established in the prior lease — but has allowed me to do a walk through and submit updated records on the condition of the house.
My move out process was the worst. Brian (one of their office staff) is a fast talking gentleman that shared the expectations and then charged me regardless for extra «work» that would need to be completed. I got charged for dust, a burned out light bulb, and a few stems of crabgrass that were in the driveway rocks out front. Nickled and dimed every step of the way. It almost feels like they set such ridiculous standards just so they can transition the property from one owner to the next without any professional cleaning services in between.
Please save yourself the headache and «I should have never’s» and avoid any house/​apartment managed by this group. You will reap frustration for your honest efforts and loose your money all the while. Avoid Omni.

I so rarely review, and mostly only because I love a place. But I feel so used and bamboozled by the way Omni has run working with them. Specifically the moving out process. We were give a list of what had to be done to get our deposit back. This list is somewhat vague but the gentlemen actually said «we won’t nickle and dime you» and then after cleaning this house, (and cleaned as well as I have all the other 8 rental properties I have lived in in TN, OR and CA, where I received my full deposit in return) Omni charged us $ 500 of the $ 2000 deposit to clean the house. Excuse me but isn’t it part of the exorbitant cost of renting that we pay monthly that there would be some money that would be used to prepare the home, on top of us cleaning it, for the next renters. Nope.
This incident only is one example of the attitude that Omni carries in its work with renters. There is no ease or flexibility. My move out occurred because my roomate got married and was moving with her military husband to Italy. Life on a military timeline has little structure. Well when I said this to Omni and requested a potential mid month move out date they said «you can only have your moved out date as the 1^st» so you must be out by ⁹⁄₁ or ¹⁰⁄₁. Really? There is just no regard for renter AT ALL.
I will never rent from them again and will do all that I can to make sure no one I know in the rental property does so.

I responded to an ad for a duplex on Craigslist after two weeks of nonstop searching. The place seemed perfect and after viewing it, I realized it was exactly what I needed.
First of all, these people do not answer their phone after 9:30am. I was finally able to reach someone, despite leaving a voicemail and not being called back, and begun the application process. I told them I am ready to move in immediately, and they told me there were no other offers on the apartment. The real estate agent was then supposed to send an email with further instructions on what else I needed. Instead, she resent the same email I received a week before, and did not answer the phone or attempt to contact me for another 3 days. (Keep in mind it takes a few days to get approved after starting the process because they run background checks) This obviously delayed my application process, but I managed to get everything done. The next day, I got an email stating that someone has been approved before me, but they’ll «keep me on file». Um, no thanks!
Funny how there is still an ad on Craigslist for the same unit I applied for, but the ad was posted TWO DAYS AFTER I SUBMITTED THE APPLICATION! So, while I’m waiting to hear from these people, after they sent me the wrong email and won’t answer the phone or try to follow-​up with me, they’re still posting ads for a unit I have already applied for. What a waste of time and $ 50.