Max Moving and Storage

Regarding the complaint posted by Ms. Rita h. we in max moving would like to clarify that we only did the part of the pickup as hired to do by American Moving and Storage.
Customer bought an insurance policy from a third party insurance agency and all damage/​lost claims should have gone through that agency.

While I was pleased with the men who arrived to wrap and load our household items for a move from Virginia to California — it ended there. We did not contract directly with Max Moving — our contract was with American Moving and Storage Services, Fort Lauderdale, FL. — I guess, because it was never actually explained to me, that AMS subcontracted the pick up to Max Movng and Storage. I had been told the delivery in California would be between 7 and 14 days — but by law they had 21 days to make the delivery (business days, not calendar days — which really became an important point). Somehow between Richmond, Virginia and California, this company, or someone working for them — broke several pieces of furniture, which they had wrapped — and LOST three boxes — after numerous phone calls and emails regarding this — I was told to file for damages with the moving insurance company (which was a joke) and that the lost boxes would likely never be found. This company may be fine for a local one day move — but I would not use them for a cross country move.