Bank of America

I cash my check here every week for the past 4 years. Ive experienced long wait times, many fees and many complaints (from other patrons) about B of As practices. The largest complaint are the fees and how the tellers try to upsell you. Do yourself a favor and bank with someone else. I come here because at this time I don’t have a bank account and my boss pays me with checks from B of A.

I love the banker Jose Calderon. He’s so awesome and will satisfy your banking needs by going above and beyond. Thank you Jose for making banking easier and more convenient for your customers! He brings life to this branch!

Really?! One banker calls in sick, the other one takes her break 45 minutes before the bank closes, literally when everybody gets off work and rushes to the bank hoping to arrive before they close… Great customer service indeed!

Really really long lines because there’s only ever two tellers.

Every single time I come here, there are only two people working at the windows. They have six windows… why can’t they at least get four people to work them? When coming here, give yourself at least thirty minutes of time to spare, because you’re gonna be waiting in line a longgg time. It makes me reluctant to want to fill out a deposit slip before getting in line, because two or three people might get in line while I’m filling out my slip, and that’s another fifteen minutes I’m gonna have to wait. Once you park, you have to run inside as quick as you can and grab that spot in line! I don’t remember when there were ever more than two people working at the windows… maybe one time there were three. I like when I go to a bank and I’m only in there for five or ten minutes. They have a lot of things they need to change here, because going to a bank should be a pleasant experience instead of one that is quite uncomfortable. I’m a very patient person, but from a business standpoint this place is a joke :/

This place is a joke. Never more than two tellers working and the line is always out the door.

There is a line out the door and two tellers at the counter. There’s someone at a desk… doing god knows what and someone else behind a desk staring at the line and saying hi to folks. Another person walking around with a clipboard. Its been 15 mins so far… still waiting. 25 mins total to take out cash.

Customer service here is mediocre. I would have an «ok» experience maybe ²⁄₅ times I come here. Saturday lines are ridiculously long, usually only 2 – 3 people available to help, so staffing is terrible. On slower days, I would be the only one standing there, even made eye contact with some customer service representatives, and none of them would even signal me or at least give me a heads up if they’re busy. I had to walk up to them and ask for help, which, not surprisingly, turned out to not even be helpful at all.
I work in customer service myself, so I consider myself very patient and aware of the highs and lows of customer service. But this branch has dramatically fallen below my already graceful expectation of customer service. Multiple times.

Bottom line they need more people working here. I stood in line for business reasons for 15 minutes just to walk out and go somewhere else for what I needed. GET MORE EMPLOYEES.

I don’t bank here but my grandmother does. She has banked with them for the longest time. Since the time she has started, she has had no problems with them. The only thing I don’t like about this place is their weird hours. On Saturdays they are open from 9AM to noon I think. Why even open at all with those hours? This bank is close to where I live and right next door to Big Lots and the Post Office so that is nice. Parking here is good and there is always a security guard outside watching over everyone.

Truly another corporate bank that has terrible customer service because they’re a giant bank and therefore, they don’t have to treat their clients well.
I found myself at this Bank of America after having to do some transfers, so I got in line and it was a pretty dead location. Not much traffic, two tellers and a business teller who was too busy ignoring other clients in order to count her own cash. There was no signs of acknowledging clients that were waiting in the lobby, just so apparently engrossed in the transaction and not paying attention to anybody. Finally, it was MY turn and I told her I needed her to find an account for me.
Straight up, she said NO. AHEM.
No. YOU. GIRL.
That’s wrong you were suppose to say: Yes, let me see what I can do for you because I how this is suppose to work and I know for a fact that YES YOU CAN find an account number for me to deposit. So I pressed and pressed until she decided to attempt and help me look. After actually trying, she found it.
Seriously, extremely rude service and doesn’t know how to accommodate clients. And the fact that I was a client, my god. I would NEVER come here again.
The lobby manager also ignored those waiting in the lobby and there were no bankers to help with issues. I have no idea how this bank functions but it is an embarrassment to be associated with.
The only good thing is the three ATMs that are outside.

Always Busy, But people always friendly

Sucks, SUCKS!

I love all the employee’s here, especially Nominque; they’re all very helpful and dressed really nice. I was bouncing back between BoA and Wamu for the longest time, and decided to have BoA as my primary bank because they have a security guard which makes me feel safer and workers there are more laid back.

In the times that I’ve been here, I’ve received excellent prompt service at this branch. I don’t have an account here, nor do I want one… but I come here to pay one of my credit card bills. Little or no line, smiling tellers and they ask if there is anything else they can help you with at the end of transaction.