Pet Clinic of Hercules

Dr. Sung and his staff are wonderful, caring people and are excellent at what they do. They saved my dog Jasmine’s life and also helped my other 18 year old dog continue to live a heathy and productive life. They are a great neighborhood vet and you will not be disappointed! Love these guys!

We have taken our lab to Dr. Sung for over a year now. The first time was to get her first regular shots. He noticed a small rash on her stomach, asked us about it, and prescribed something that may help (it was irritation from the grass in our backyard.) We were then charged extra for his consultation fee on the rash — something he noticed and we did not ask about.
I took her back for symptoms of a bladder infection about a month later and he would not prescribe anything to manage the pain or try to kill the infection until test results came back to determine the «type» of bladder infection she may have. Meanwhile, my dog suffered for an extra week and peed constantly all over the house.
Trying to give him the benefit of the doubt, we took our dog back recently to get her next annual shots. He came in, made a comment about her collar being too loose, referred to our female dog as «he», never asked how she was doing, administered her shots and walked out. After being a patient of his multiple times, he didn’t seem to remember our dog or us and didn’t seem to care. His tone is condescending and rude and I have finally decided we will not be taking our dog back.

I cannot recommend this place more!
The desk and support staff are kind, compassionate, and friendly.
I had to bring my cat in on a bit of an emergency, he was new to us and we did not have an established veterinarian. Dr. Sung was fantastic! My cat dislikes almost everyone and everything (he was ferrel), and he was so patient with this Dr!
Since we have gone back for all veterinary services, and we still truly appreciate the candor of everyone in the office.

Dr. Sung is a great veterinarian for animals especially cats. I had my cat for over 20 years and his pet clinic took great care of my Whitney. If and when I decide to get another cat I will definitely continue with Dr. Sung and his wonderful staff.

I called the police after the veterinarian struck my dog while he was wearing a muzzle. Stay away from this place and all veterinarians who hit animals. If I could give less than one star I would. AVOID THIS «VET» AT ALL COSTS!

We are so blessed to have had Dr. Sung as our vet for 24 years now. He has taken excellent care of our three dogs over time and supported us unconditionally when we’ve had to make some difficult decisions. Every time we visit, Dr. Sung asks after our family members by name and is genuinely interested in how the whole family is doing. The staff is friendly and knowledgeable also. Thank you Hercules Pet Clinic!

We were adopted by a stray cat. And when it became clear he wouldn’t take «no» for an answer, we had to find a vet. We chose Dr. Sung based on proximity and are very happy with our choice.
The previous reviews are accurate in the love and attention Pickles receives on the exam table. But to make it better is his office staff. They are kind, outgoing and knowledgeable. More importantly, they call you back when they say they will. They also understand when you are leery of bringing the formerly (though now beloved) stray cat for a follow-​up exam after an $ 800.00 emergency surgery (done at the after hours clinic-​not Dr. Sung). Marilyn instead instructed me as to what to watch out for and scheduled the staple removal.
We will definitely keep both the cat and the vet.

My beautiful cat, Buck, seems to relate well to the Dr Sung; he doesn’t try to bite him or get away from him. If Buck is happy with him so am I.

Fabulous! All my pets have lived a long health life under the care of Dr. Sung with compassion. Thank you Dr. Sung

We’ve checked out Pinole Pet Hospital, Richmond Vet Clinic, and Animal Care Clinic in El Sob, but we eventually settled with the Pet Clinic of Hercules.
Dr. Sung is patient and gentle with my dog, and I appreciate his honesty and pragmatism. His fees are very reasonable, and the receptionists are very friendly and welcoming. Taking my pets here is a quieter and calmer experience than any of the other vets I’ve been to.

Tim has been taking care of our cats since we first got them almost 13 years ago! They are terrified of going until Tim takes them out of the carrier, and then it’s clear that he loves and understands animals because they love him back! Dr. Sung is the only vet I’d trust my new puppy with. He’s very kind, patient and knowledgeable.

I was a customer of Dr. Sung since I was a kid. I have a wonderful pitbull mix who has been going to him since he was a pup, and is now 10 years old. Dr. Sung use to be wonderful, but now it has been brought to my attention the problems with my dog that have been ignored.
Almost five years ago Red had to have a complete knee replacment, he has had problems with it ever since, and has been in and out of Dr. Sung’s office for the past 4 years. The most recent compliant I had was when Red’s leg was leaking a clear liquid and also was chewing the hair off his behind. He also had a couple other problems. I called and was able to get Red into an appt. that day. Dr. Sung insured me that I was just worring to much because of the bad experince I had with my last dog. (My dog died of cancer, and Dr Sung use to take care of her before she passed away. Told you I’ve been his customer for a very long time). He told me to watch he’s skin and let him know if it got any worse and didn’t say anything about his leg. I had to ask him several times about his opionion on it. He informed me that Red should go back to the MD who did his surgery. I explained to him that we where not happy with his services and wanted to know if there was anyone else we could see. He informed me that there was not. Red and I went home and after 2 weeks of watching and doing some home remidies, I noticed Red was getting worse. I called and talked to his receptionist and explained what was going on with Red. She was beyond rude and offered no help.
I was upset enough that I called Pinole Pet Hospital to see if I was able to get Red in. He was seen that day. We found out that him chewing off his hair was not a simple irritation but an allergic reaction to flea bites, his leg is infected. (After doing an x-​ray on Red’s lef we found that the infection go all the way to the bone.) None the less, my poor dog who is not only a part of my family but my best friend has had an infection in his lef for the past 4 almost 5 years that has been ignored by the Doctor who was treating him.
After finding out this very upsetting news I then called to get Dr. Sung’s records, Dr Sung found out about us leaving his care and decided to call me. He then told me that he has done no wrong doing and that it was my fault for not explaining how much these things where affecting my dog. I’m sorry but if I go in to the Doctors off with my sick dog, I believe that all I should tell you is what the problem is what his symptoms are and you as the Doctor find the solution!!!
Red and I have been going to Pinole Pet Hosptial for about 5 months now. Already he is much happier and has a much better quality of life. Never again will Red see Dr. Sung.

We should be ashamed of ourselves on behalf of our dear cats that we have never thanked Dr. Sung and his staff for all the love and care they have shared with us over the years. We have been lucky to have Dr. Sung as our family pet doctor for almost 25 years. He has cared for, treated and shared our love for our cats… now going on a total of 5 felines… for their entire lives. Dr. Sung has a kind touch, a warm heart and a true kinship with all his animal patients. Stories are shared, memories are revisited and you know your pet is not only in the most competent, professional and knowledgeable veterinary hands, but cared for as one of the most important members of your life and family. Even your pet feels the warmth and comfort that Dr. Sung and his staff provide… no one, human or critter likes doctors, but if you have to be there, it is nice to feel as comfortable and stressless as possible. We have recommended many of our friends and their pets over the years and no one has been disappointed. When your pet becomes a patient at Hercules Pet Clinic, they become a member of a new family who truly cares about their well being and quality of life. If Dr. Sung took human clients, we would be first in line to sign up with him! Moose, Winker, Shorty, Magic and Squiggy thank you from the bottom of their furry hearts!!!

Dr. Sung oversees the health of our cat. The office is small and the staff members are nice. Plus, our cat doesn’t have to «drive» far to see Dr. Sung.
Since our cat doesn’t like to get his nails trimmed, I take him down every few months and have Dr. Sung trim his nails. He is always willing to answer any additional questions that I may have during my brief visit.
Dr. Sung is knowledgeable and willing to look at an issue from several angles and is able to discuss different courses of treatment with you. I appreciate his candor.
Our cat is also on a special urinary tract diet since he has urinary issues. Ever since starting him on this food, his issues appear to have resolved. I hope that he continues to have success on this food. If not, I am sure Dr. Sung will be able to discuss alternatives with us and help guide the overall health of our cat.
One thing that would be helpful is if the Hercules Pet Clinic started a website. I hope that they consider doing so in the near future.

If Dr. Sung ever moves or retires I just don’t know what I will do! He, and his staff, are amazing! Total TLC for all the animals, gentle, caring, detailed, and speaks to me in terms I can understand. I have taken my pets to him for 12 years and I have never felt that he has ordered any unnecessary test or procedure.
I credit Dr. Sung with saving the life of one of my cats. To make a long story short he found a tumor that another vet had misdiagnosed as an «attitude problem.» He sent me to a specialist and she has lived another 10 years and still going strong!
He also treated my other cat for a chronic health problem he had. This was a very odd health problem that I don’t think any other vets would have been familiar with or known how to treat.
The rest of the staff is just as excellent as Dr. Sung and they have all been there forever (this says something about the practice). Marilynn cat sits for me and she is awesome.
LOVE LOVE LOVE THEM! I pray they never go away!

At the end of February, my husband & I brought home a little shih tzu boy Bailey & needed to find a good vet.
My coworker recommended Dr. Sung, so we made an appointment.
So far, we have already went to see Dr. Sung 3 times (for all the puppy shots & exams) & have been happy every time.
He is VERY nice & knowledgeable. You can tell how much he cares about the animals. He always answers all our questions. even the really stupid ones…
We are very pleased with Dr. Sung & the staff & will only go to him for Bailey’s care

I agree with C S. Dr. Sung and his staff are the best! I brought my 2 bulldogs there and they were treated with some major tlc! lol But Dr. Sung is very informative and detailed when it comes to caring for your pets, he’s very passionate about his work. I had to leave my bullie there over night for a cherry eye surgery and I felt confident that (Honey Bunz, my bullie) would be taken well care of. I picked her up the next day and her surgery went well.