The UPS Store

The service and level of professionalism by the staff here in Hercules is top notch! They really know their business and work tirelessly at fulfilling all their valued customers needs! This UPS location by far is the best in the Bay Area!

I work in the area, there is a usps right next door which is where i used to go. I ended up here because of the horrible customer service at the usps. I was so frustrated one day I walked out and walked right into this UPS. Ive been going here ever since, ive met 3 ladys working here all 3 have gone out of there way to help me from the door before I even get to the counter. I continue to return for the experience. There are other places that are cheaper in the area but i would rather spend a little more if it means the outstanding service I get every singel time I come in. Its been 2 years now about once every 2 weeks or so. They still make me feel welcome and happy. Thank you for all you do. The world is full of angry people who want to rant about all the things wrong, but all of you definitely do an outstanding job. Thanks from your neighbor. :)

This place was great for the use of their Notary service. It’s $ 10 per signature. I walked in and was helped immediately. They did their notary thing. I walked out 5 minutes later. If I need a notary again, I will go here.

I went in to drop off a UPS package and had to print out a ups label. The lady behind the counter directed me to the computer to print out the label. I was having problems working the computer and asked her for help. She didn’t come out to help me so I tried to figure out the problem myself. All I wanted to do was print one label out. After 5 mins went by she told me that we charge for the time you spend on the computer. I was shocked! When I came in the store I just need to do one copy. I printed out my one label and it cost me $ 2.11. I was not happy and the lady said I was supposed to charge you $ 5.00 but only charge you the $ 2.11. Guess what I’m still not happy. The sign saying how much it cost is hidden by the computer monitor in the left hand side. This is the most expensive copy I ever made. Thanks for the great customer service. I won’t be back and I will tell everyone I know about what happen to me.

I’ve had a box here for several years now. The only complaint I have is that my rate increased drastically and I don’t think the long time existing customers should have been increased that much. From $ 96−130/6months??? That’s steep. I love the staff, they know me by name and always get my packages without me even having to tell my box number. I’ve moved a lot and never moved my box, all because I love this place. I just hope no more increases.

I’ve had mail box here for about 14 years. In the 14 years I been going there 3 – 4 times a week I have never had a bad experience. The staff there is friendly a professional.

Great place. Friendly service. I use this place for business needs, every week for shipping.

I’ve had a box here for a while now. The customer service is fair and the place is well stocked with packing needs, celebration cards and some office supplies. my only complaint is that I just dislike being charged a $ 15 late fee for being 3 days late paying on my box. I put a credit card on file and was assured I would be called before my due date to authorize the charge. I never received a call but received an e-​mail notifying me of late charges. What a way to rack up an additional $ 15 bucks.
Oh and their mailbox prices are going up to $ 25 a month for theeee smallest. I don’t think I’ll be renewing here. Other area stores are $ 17 a month.

Every Time I come here, the customer service is top notch. Just today, I was waiting in line at peak (after work) hours for notary services. Corina, was very quick at multitasking through the line of people. She’s knowledgeable and courteous.

Lisa has and always been very courteous, fun and friendly each time I come in. My international packages aren’t always the easiest to get out via DHL and system slowdown at certain times at end of the day, but she has maintained her cool professionalism and helpful demeanor and for that, she has made this modest establishment star quality. In addition, it’s a great place to go for an office away from your office for copies, faxes and supplies with affordable prices. Keep up the great service!

How can a business like a UPS store be rated? The store has a notary, The service was fast. The person who waited on me was helpful and pleasant. Three starts it is

I have shipped several items threw this store and have had great service each time. Very helpful staff go the extra mile to help you out.

I have ALWAYS had great experiences at this store. the staff is very friendly, patient and helpful. I am grateful they are here, especially because the post office around the corner is always jammed. The UPS Store offers most of the same services that the post office does so. why wait in lines?

Worst UPS in Contra Costa County!
The staff fails to give you a receipt, is very hasty, and they charge more for the same type of service as Pinole’s. Also your package doesn’t get delivered on time. Go to any other UPS except here.

Everytime i went in for something, service was always friendly and correct. Shipped few stuff from there and always happy cause they arrive safe! Hope they keep up the great job cause i’ve been to one UPS location in Marin and the guy couldnt even give me a receipt for the package… beware!!ALWAYS demand a receipt! That’s what they are there for!

This place charges $ 1 just to tape EACH of your packages, while at the same time requiring you to affix your own labels. While the latter is no a big deal on its own, it does reinforce the perceived laziness at this location and poor overall customer services.

Professional, fantastic customer service.

I dropped off a UPS return service package here and the lady behind the counter (I think it was the manager or owner) said they don’t give drop off receipts. Huh? Every other UPS Store gives a receipt.
She had zero personality and seemed completely lazy.

I have to agree with the previous reviewers about the customer service. The staff greets you, acknowledges you if you’ve been waiting in line for a while and is very attentive and helpful when it’s your turn for help.
Definitely a convenient alternative to the post office that’s located a couple of doors down. They have more shipping materials than the post office and offer comparable services as well. Thanks local UPS store.

This UPS Store location is awesome.
The staff is especially attentive, patient and willing to answer your questions without a problem.
One thing that I really appreciate is that the staff remembers you by name if you frequent the location often.
I definitely recommend this UPS Store to others in the area.