Valvoline Instant Oil Change

Brought my car in today, and didn’t fully expect the 40 min wait. I’m a regular to Valvoline and fully understand that each branch is different, but this is a very slow team tonight. They did seem a bit short staffed, but they were very nice about it and apologized.

This used to be my go-​to place for oil checks, top ups, check engine light readings, etc… But lately they’ve been a LOT slower than usual and my experiences there have been really hit and miss. It seems like I used to never have to wait more than 10-​maybe 15 minutes– including the time to have the service done. The past few times I’ve been it’s been at least a 20 minute wait just to get in. The last time I was there I waited over 30 minutes, plus the time it took to refill fluids, check oil, tires, etc. Overall almost an over 40 minute trip.
I really appreciate the amount of services they offer for free, but the wait is starting to bug me. Used to this would be a true quick-​service place, but I think some of the people that used to be there are gone and now it’s just not as speedy. I’ll still go because it’s the closest place to me, but I wish they would at least be honest about the wait times. And it would be nice (if it’s going to be that long of a wait) if they offered to let you wait inside.
Also…they do like to upsell products (like any car place) so be careful. One time they showed me a clean air filter and told me it was dirty & I needed to replace it… they are always honest about the oil though. They won’t try to get me to buy an oil change just because it’s «time» to if the oil is still clean.
I think what would really help is if they scheduled people to work a certain bay because it seems like they’ll just have a couple of people who are jumping from car to car instead of just one person who can spend 5 minutes working on your car. Just seems a bit disorganized.

Some new guys were working today. Unlike the regular folks at this location, service was not as great. They did not reset my oil change indicator. They were just talking more than working today. There was three people working on my car, one out of the three was running around doing everything. I got oil change done for 9735 miles but my next oil change reminder sticker says 9681 miles. I think they could’ve checked that easily.

The guys and girls here are always friendly and don’t harass me to upgrade my oil change or buy additional services. There’s always more than one lane open and it never takes long. They also send me a coupon every time I’m due for a change. I like that they are open on Sundays. I also love that you can stop by anytime between your last oil change and 3,000 miles and they will check all fluid levels and your tires and add fluids or air if needed for free. That has helped me out several times. Valvoline continues to be my go-​to stop for oil changes. Oh, and they have those wacky, wavy, dancing, blow up things that I can stare at while they work on my car. SCORE!

These man are wonderful! Pulled over here with a loose belt, they went to auto zone got the pulley I needed. And repaired it! Southern gentleman!