Bay City Nail & Spa

I absolutely love this place… At this point I don’t trust anyone but Steven or Kim to do my nails and eyebrows. I travel a lot for work and I never let anyone do my eyebrows or nails even if I’m gone for months…

I went here on a whim because I was looking for a quick, cheap place to remove my gels and put on a plain color (giving my nails a break from the gel). I usually get my gels done elsewhere. The lady removing my gels at Bay City Nail & Spa complained the whole time about how I need to get them done there, not at any other place because they clearly use cheap polish. My other place used OPI which is a very reputable brand! Instead of filing the gel, soaking it, then peeling it off gently, she barely soaked it and then took out the file used for acrylic nails and used that on my nail. It’s been a few weeks and I can still see the damage from this process.
I won’t be going back. Part of the manicure experience for me is being relaxed and enjoying someone pampering you. This manicurist complained to me the whole time about the polish that was used, making me feel uncomfortable the whole time. Couldn’t wait to get out of there.

Lost my business for good. Never coming back. This was my ultimate favorite place to do my nails, simply because Lee did such an extraordinary job. What I asked for was always exactly what I got. I always came in with appointment as walk ins are not the best route. One day i decided to do something different, I decided to go with long nails, (Kylie Jenner inspired). The result was absolutely beautiful! Once again Lee did an exceptional job. 2 weeks later I came back, asked for the same exact style, pulled out a pic on my phone and asked Lee if she wanted me to have the picture out for her to see, she said «no, I remember»…I start to relax and once she started filing I noticed my nails were short and far from similar to what I asked for. I kindly expressed I didn’t like the length over and over again… I was ignored… In total shock I asked her to please stop as I didn’t want to make her finish and work extra as I knew I was not going to keep the nails looking the way they did, I asked Lee what we could do she immediately went from sweet to upset. (I work in customer service, I know what its like to have someone be rude and make a scene, i maintained my cool as that was the last thing i wanted to do to Lee, Heck I’d been coming specifically to her every 2 weeks for the past 2 ½ years)…Again I said «Sorry, Lee i don’t like it, this is not what i asked for, I asked for the exact same style as last time LONG & I showed you a picture??? All she did was point the finger at me and blame me??? ummmmm, excuse me… I showed you a picture with my phone to ensure you understood what i was asking for, you nodded your head and said you knew. So why am I still sitting there with nails looking like crap totally different to what I asked for… I said» Lee I don’t want to keep these nails and pay you $ 50+ today and come back tomorrow and pay another $ 50 to have them re-​done. Her answer was not what I expected granted I had been coming to her for the past 2 ½ years… she said «If you come back go to Steve or someone else, I won’t do for you again» I felt like total sh**, not only had i been polite to this lady who I really appreciated, but now she was treating me like crap. I continued by telling her «Lee just charge me what I need to pay you Ill pay for the complete full set and we can call it a day, I will Not return as I feel you have disrespected me» …hello? what happened to being helpful and accepting faults, what happened to saving a loyal customer? what would she have lost? $ 15 for the acrylic she wasted? VS $ 50 every 2 weeks for as long as she was working there? Over not accepting her fault… She had the opportunity to say «Let me take this acrylic off and we can start over» heck I would have paid for the acrylic she wasted!!! Obviously there needs to be training and more focus in what really builds a business: customer service and honorable business practice. Whats fair is fair. I hope they realize its easier to keep a loyal customer than it is to gain a new one. As far as Kim the owner /​Manager, she’s a sweet lady… but now I wonder if she would have turned on me just as quick as Lee did… they don’t seem to value customers

I would never come back here. I’ve had my nails done here twice. The first was for a pedicure and it was just ok. Paint chipped easily and overall the paint was uneven. But hey for the price I figured why not give the place another shot. The second time I had a mani/​pedi and it was ATROCIOUS.
First of all this place looks like the kind of spot you could get a staph infection from. Old massage chairs and a generally dingy look to the place. I thought to myself, «well it might be ok as long as they don’t cut me…» Which brings me to my next point. Check out the picture of my toe… that’s a HOLE in my toe. When I felt pain I asked to see my foot. After seeing the toe I pointed out that there is now a HOLE there and it HURTS. The woman told me that it was because it was hard to get the callous off… um, NO! It was not hard to get the callous off, it was probably because you ripped off my SKIN. There was no apology. At the end of the pedicure I had to ask, no joke, 3 people for some alcohol to put on it so I didn’t get an infection.
Well, how was the manicure you ask… take a look at the picture. That was less then an hour after I left. My cuticles look like someone hacked them to bits. There was no soaking of my hands before she started, she just got to town filing and hacking. And you can’t see from the photo but there was also nail polish on my hands… my hands! I’m not even sure how thats possible.
I’ve heard the guy there is very good at gel nails, but there is no way I would ever come back ad spend money at this place. RUN AWAY!

This place is great! Recently remodeled, the chairs are comfortable, the color selection is very good for regular and gel colors, and most importantly to me is that the technicians are great at what they do. Ask for Vivian for acrylic nails. I always get compliments

This was honestly the worst Mani Pedi I have ever gotten in my life. My friend insisted we go here and although it looked dirty I gave it a chance. I was rushed through my mani pedi with no massage whatsoever and trying to at least enjoy the massage chair when all of a sudden OUCH the woman doing my mani cuts me. No apology, just puts on the stingy blue stuff to make it stop bleeding. She keeps on cutting, literally not even looking at my nails and cuts me AGAIN. Still no I’m sorry I cut you and made you bleed. (FYI I get a manicure every week and my cuticles did not need cutting but she wouldn’t take no for an answer.) As soon as she was done cutting me she placed the nippers directly into her pocket front pocket, never went into the back and pulled them right back out for her next customer. My polish was completely uneven and full of bubbles. My toes chipped the next morning. Nothing here is sanitized or cleaned. Watch for yourself. No licenses on the wall. I have no idea how this place hasn’t been shutdown. My cuticles are absolutely ruined and I hope to god I don’t end up with a fungus from this terrible mistake.

I absolutely love this place ! Great price. Kim is my favorite for waxing and Stephen for nails. I don’t go anywhere else!

First and last time I come here! They cut my nails all crooked and the second the manicurist finished polishing my nails she was shoving me out the door. She didn’t give me any time to allow my nails to dry. Then she wants to go through my wallet to take out my credit card and cash. I definitely do not like strangers going through my wallet. If she could, she would have picked out her own tip while she was going through all my cash. Horrible horrible service! I will never come back.

I am on a business trip from Chicago and my friend used to live here but has since moved to Florida. I asked her for a good mani/​pedi place and she sent me here saying «you have to get your eyebrows done too.» I came, got mani/​pedi, eyebrow wax and a 15 minute massage. The best I have had since being in Vietnam over the Christmas holiday. I recommend Bay City 100% and will be back next time I’m in town. Wonderful, clean, friendly and great services!

I love this place and I absolutely LOVE Kim! Everyone here is so friendly and nice and most importantly Kim does an excellent job on the wax. I’ve been going here now for over 2 years, I started going here because it was close to my home, now I live further away but still go here religiously for the service. She’s extremely affordable and more than that she does a very precise and effective job. Obviously going there now for this long she has become my person, I would never go anywhere else for a wax. She’s very gentle with my body, does a clean and great job! I’ve referred a few friends to her and they love her too. One in fact drives down from the valley just to have her do her bikini and arm wax. I’ve tried quite a few different places in the Southbay, including Spas etc. this place and she is hands down, by far the best!!!

This place is my go-​to for manicures, pedicures and waxing. Kim is amazing. She knows her regular customers well and bends over backwards to do a good job. The place is clean and well run. It does get busy on weekends and before holidays, but if you call ahead if time, they get you right in!

The only place I go for nails…
It seems like an easy thing to get nails done but sometimes people cut cuticle corners leaving you wanting more, sometimes people dig too far leaving your feet in pain, sometimes people constantly up-​sell leaving you broke. To avoid all that, I have relied on Bay City Nail & Spa for 8 years and counting to always provide me with exactly the experience I want.
My usual is a spa mani/​pedi that is so affordable and so worth their reasonable fees! My daughter sometimes accompanies me for just a pedi. They’ve asked a few times if I needed eyebrows, but only because they remember that I did in the past, not just to make the most they can make from me.
Sometimes they’ll do flowers on my toes for me, snowmen on my daughter’s toes. They work with my daughter’s unique coloring sequence requests and even suggested an extra layer of color just to make the glitter polish pop. They’ll offer gel polish, longer hand/​leg massages if you want, or extra smoothing on your feet and you leave feeling great! I have to admit, while I exclusively go to them, I don’t regularly go so when they get me in the chair, it’s probably more work on them than their usual customers — but they always work with a smile on their faces.
They do take appointments but I’ve never had to make one and they always accommodate walk-​ins. The most I’ve ever had to wait on a day where every chair and table was filled was 10 min (so I walked to the Starbucks in the parking lot and back) and that was just once. Usually I walk right in.
I learned of them from a family recommendation and now I pay it forward and recommend them to my friends who are just visiting or those that live here.
Our Three-​thumb review gave it 3 thumbs up. My daughter — while a self-​proclaimed tomboy loves the warm foot soak and heated lotion on her calves. She won’t do her fingernails, yet picked out a beautiful pink color for me. I love how much better I feel when my toes are done especially since I’m in flip-​flops 360 days of the year. My son gave it a thumb up (in absentia) because it meant more gaming at home unbothered by us!
#ThreeThumbReviews

Simply Amazing! I found this nail salon a few months ago and now I’m addicted. I get my nails done by Steven from a full set acrylics to the Gel Manicures he is top notch. The best in this industry. I get my pedicures done by Connie and WOW amazing. She does an incredible job. I got my hair done by Kim the owner and she really takes her time and does exactly what you want. They are very professional but have a good time. Every client I’ve seen walks out happy.
I really recommend this place for a complete salon experience! The best in the South Bay

I go here for full acrylics with gel polish and only go to Dat. He’s such a perfectionist! Plan on being there a while but I’m happy to have it take longer and look perfect versus rushing through the job and leaving dissatisfied. Thanks Dat!

I have had manicures and pedicures here, and they were fine. Not outstanding, but competent. This is a good place to go if you have to get your nails done quickly without an appointment.

This place is great! It is very clean and large to service many at one time.
I have been going to have my fingernails painted and a pedicure as well as eyebrows waxed for years with Connie, steven, and the owner kim! Prices are good. The service is great! All southbay ladies should go here:)

I can not say enough good things about Kim and Stephen. Kim will have your eyebrows looking amazing, never too thin, great shape. Stephen does amazing gel nails and designs the service and prices are great. I recommend coming in.

I love it here, they do an awesome job with my gel manicure. Affordable and lasts more than 2 weeks. Steven is the best in my opinion. I get my eyebrows waxed here too and they always turn out perfect!
Took quite a few tries at different nail salons to finally find one that I like. Definitely recommend!

I LOVE Kim
I know a thorough and good eyebrow shaping. I do not trust anyone else on these brows and I constantly get asked who does them. I don’t usually post 5 stars–
However, this is well deserved.
The quick little eyebrow massage at the end too just ices the cake. :)
Thanks Kim!

Took a risk and went to get a pedi at a random spot. Pretty good for a whim! Hot lotion, good foot and calf massage, warm towels to wrap your calf in. Plus, I’m a sensitive one when to eczema-​stricken parts and she handled my feet well.
They can nickel and dime you for extra services. $ 5 extra for this, for that, to get your callouses off, etc. But I did get lucky with a complimentary decal…