Jim & Jack’s Collision Center

Farmers Insurance company’s policy allowed me to choose any body shop near me to repair my car after a rear end collision. Jim & Jack’s was closest and Enterprise Rent A Car is right across the street. Jimmy was so nice and informative in the Hermosa Beach location, and then Manuel in El Segundo gave me a very accurate estimate that my car would be ready in 2 more days. They also notified Enterprise that I would need the rental one more day. Sure enough, it was done on time, and in great shape. I highly commend Jimmy as my direct contact, and would not hesitate to go back if I had to.

I was paying for some damage I did to another car and they were nice at first. The bill was quite high and they wanted the entire amount up front by check. I wasn’t comfortable with that so I ended up giving them half by credit card. Halfway through the 2^nd week of work I was told it would cost another $ 500 which I thought was rather high to be added on but I agreed. On Friday I went to the shop and paid the balance including the add on but I was told I owned another $ 200 which really angered me as it was only 2 days later and I should have been told about it when I was told about the $ 500. The item the money was for was already listed on the bill. It was not another newly discovered problem so they should have known the cost when they wanted the $ 500. I was told that when a customer pays cash they keep trying to get more and more, The work was done nicely but they also cut the roof top and only put 2 lug nuts on one of the tires. I found them to be untrustworthy and would never go there again or recommend them. The communication between the Hermosa office and where they do the repair is very poor and I think they try to scam for more money.

It’s been a good experience with Jim & Jack’s Collision Center.
After someone ‘hit & run’ my driver mirror I came to Hermosa’a office to get an estimate. Jim was very nice and helpful, we ordered the mirror right away and he said that El Segundo’s office will get back to me when the part will arrive. After a few days I called them, the mirror arrived and they asked me to come over to install. I came and the installation took about 20 minutes. I am happy with the results. Thanks.

Great service kept in the loop with everything happening with my car was done in a timely manner

Recommended by my insurance company, I went ahead and took my car in after getting rear ended. They were able to fix the bumper in three days, texted me updates and washed my car. Great work, would come here again. But I hope I don’t have to.

I can’t rave enough about their service and professionalism. Jimmy and Jesse have been nothing but helpful! I really don’t see a need to bring your car anywhere else other than Jim and Jack’s.

I have a 2007 BMW 335i that I’m very particular about when it comes to body work. I had done some pretty extensive damage that essentially ripped apart the electrical harnesses and my undercarriage when I swerved off road to avoid a blown tire flying at me from a semi. It was a nightmarish situation but the car was still drivable until the next day when it overheated because the fan belt had also been affected. My auto insurance is through USAA and they have a contract with Jim and Jack’s which made getting the car towed to them in the late afternoon fairly hassle-​free. The tow company seems completely clueless about how to tow my vehicle, but that had nothing to do with the repair shop.
They also have an Enterprise Rent-​A-​Car on site so I was able to be picked up and had a rental vehicle waiting for me. I signed some very basic paperwork and the garage manager (Javier I believe?), I unfortunately don’t know his exact title, was in contact with me every single day about the progress and what was being fixed. I also like that they send text messages letting you know if the vehicle will still be fixed on time because for those of us with rental coverage, sometimes there’s a limit on these numbers and it’s nice to be updated.
The quality of the bodywork was superb, and for me the definition of superb means that everything affected in that collision was fixed like it was brand-​new with no aftermarket parts and careful attention to detail. They washed and waxed my car and vacuumed out the inside as well. They called me to let me know my vehicle was ready to be picked up and they had it waiting facing out of the bay like it’s on display. I thought that was a nice extra touch. Since my insurance company had a contract with them, all I had to do was pay them my deductible and hand over the keys for the rental which they return themselves. It was a very hassle-​free and uncomplicated repair and I will definitely use them again in the future.

I just recently got into an accident and my insurance recommended Jim and Jacks. All I could say is WOW!!! I thought service was forever lost in modern business but these guys hit a home run. My Audi was repaired to perfection and the service was absolutely amazing. They detailed my car and called me the next day after pick up to make sure all was ok with the car. That’s what I call GREAT service! Keep up the great work!!!

I am an insurance agent and I refer my clients to Jim & Jack’s religiously. Not because it is a preferred center for Farmers Insurance as indicated in another review.
Jim and Jack’s repairs my own vehicles, and NO, I do not receive a discount because I am an insurance agent with Farmers! They have always dealt honestly with me and all of my clients have been more than satisfied.
They are reputable and honest and as an insurance agent I have seen so many other body shops who were not. You would not believe the horror stories I have heard.
I can’t understand why anyone would be disatisfied with their services. They are knowledgeable, professional, honest and treat both my clients and myself with kid gloves!
Take it from me the service is great!

Please read this review in it’s entirety before you go to Jim & Jacks. I write this review with mixed feelings as I believe the guys have a good heart. My car was in an accident (someone side-​swiped me) and Jim & Jacks did a great job on the basic bodywork. They had it back on time and worked directly with my insurance with no hassles.
The problem came in when they couldn’t figure out the electrical on a 2013 Audi A4. I get that cars are more computerized these days and I have park assist. When I first got my car back I told them it had a problem with park assist. They treated it like it was a bodywork problem and sent it back to me. I went back again and they did the same thing. The third time I brought the car in, my service rep sat next to me in the car and told me that he and his manager (whom I had never met) decided it was user error. In my nicest voice I offered to let him show me that it was user error and get into the driver’s seat. At that offer he agreed there was a bigger problem with the car and took it back to the dealership to figure it out. In the end it was a cable that was loose.
I am sure the guy regretted telling me it was user error the second it came out of his mouth. But that’s what happened. If your repair team can’t stay up with computerized cars, then it sounds like some training is in order. I’d add some customer service training on top of that.

Jim n Jacks repaired my BMW to perfection. The detail clean-​up was better than any one ever. Danny and staff very professional. I’ve had cars in repair shops in San Pedro and Marina Del Rey. None compare to the service of Jim and Jacks.