Pampered Tot

Had to run in for a last minute baby gift for a friend. Store was filled with so many beautiful baby things I had a hard time selecting that perfect gift. Loved that there were plenty of affordable options as well. Bonus — super friendly store owner walked me through the shop helping with suggestions, but not in an overly pushy way that I’ve found in other stores. This is my new go-​to for unique baby shower gifts when in Hermosa.

A very small cute store with lots to offer. Me and my husband went there to compare travel strollers. Had our heart set in seeing the uppababy gluxe or the bumbleride flite. Was helped by Greg and Bretney which were both very knowledgable about both products.
We purchased the bumbleride flite and upon installation at home we realized that we got a defective stroller by chance. We contacted them and they were very apologetic. They asked for us to make a quick video to show the issue and also they can get bumbleride rep to verify if we did something wrong in the installation process and in opening and closing the stroller. We were happy to do this as we lived quiet some ways from Hermosa Beach and didn’t want to make a trip for no good reason.
After further review it was definitely a manufacturers defect in which they gave us the option to ccme in store to get a new stroller or exchange by UPS delivery. Both store and company were very prompt in getting back to us. Lastly, the stroller went on a special limited time sale and they were kind enough to honor the retail price and credit us back the difference.
At the end of the day we were given the best customer service one can expect and we are extremely happy with our purchase. Thanks Pampered Tot for the great experience.

I love this store! Greg helped me pick out a gift for my nephew and also for a friend’s baby shower. Additionally, I had forgotten my credit card and he went out of his way to call my bank and track me down to get me my credit card back. I would definitely recommend Greg and his store.

So I went here when I was expecting. This is a boutique. They have Stokke cribs and Orbit strollers and the like of these brands. There is a very small in store collection but you can order. I like supporting Mom and Pop shops rather than big chain stores. I wish they had products in different price ranges. I walked in and it just seemed like each piece cost $ 1000 and I guess these are just boutique prices. This selection just wasn’t my cup of tea. It’s very modern and I like more traditional. If you like Orbit and Stokke this place is for you. The staff is great and very helpful. I wish they had a bigger selection in a wider price range.

terrible customer service. my wife ordered a car seat from them over the phone and they told us a week for delivery. Then, they started emailing us telling us it was on back order until early June and would ship then. Not their fault, I understand, BUT, the seat never came and getting a straight answer from them was really frustrating. I finally just cancelled the order after almost 2 months… BOO

I don’t have any kids but I was in a pinch b4 a baby shower and stopped in. Not only was the staff knowledgable, attentive, and helpful it wasn’t even that expensive :) 3 gifts wrapped and all under $ 65

I really like this store. A lot! My wife and I live close by and have been coming here frequently since our son was born last May. They have very good quality gear and we have experienced nothing but great service from the owner Greg and his wife as well at Britnea (sp?) who works on the weekends I believe.
Yes, some of the items may be pricey but nearly everything they have is great quality and much of it high-​end. They also pay the sales tax on items over a certain amount which makes the prices inline with what you can find elsewhere.
No, this is not Target or Babies R Us, and yes we go to those stores as well and also have hit Craigslist up a ton. But for things like car seats (we have the Orbit) and other items where safety is paramount, we want to make sure that we are buying good quality items.
I read some of the other reviews and am quite surprised by the negative experiences. We come by here almost weekly, if nothing else to say hi to the staff and they are always very friendly and greet us and our son warmly. I have been in there when it’s busy and have never seen them not acknowledge someone at least.
Perhaps some of the people buying Orbits and Stokke are used to a different definition of customer service but as a local resident, I certainly want to support local businesses and the fact that these guys are really nice and helpful makes it our go-​to store.

My husband and I Unilocaled a few baby gear stores in the South Bay, because we were in search of our first stroller. At first, we were reluctant to head over to Pampered Tot, due to the negative reviews, but we were pleasantly surprised.
We were greeted by Greg, the owner of Pampered Tot. He was helping another couple, but told us to take a look around, and will be with us shortly. We walked around and «test drove» a few strollers, while admiring the cute store. Pampered Tot is definitely a boutique store. They have high-​end products that you normally wouldn’t find at Babies R Us or Buy Buy Baby.
Once the other couple left, Greg took his time to answer every question we had regarding the various strollers. He also showed us how to fold and unfold the stroller. Greg was very informative and gave us good info into all the pros/​cons of each stroller.
We never felt rushed, nor pressured to purchase anything, which we appreciated greatly. We were able to really take our time and made a informative decision, and walked out with a brand new stroller. We felt great knowing that we were supporting a local business, and we will definitely be back.

I am a baby gear snob. They have quality stuff in there! I loved going into Pampered Tot. My husband thought the young woman working was really nice. She was helpful, responsive, and not overbearing. I know way too much about kids stuff as a consumer, so it was really nice to have a person give gentle suggestions rather than feel like a salesperson trying to force me to buy something. I would have bought a stroller with the 10% discount from doing a Unilocal review if my super tall kid fit in it! I am so sad that I won’t be buying that stroller from there. Its the closest kid shop by my house. I’ll just have to have another baby. just kidding!

I’m actually the one that posted the comment that Neira is referring to below, and there seems to be some misunderstanding… I’m sure we’ve all seen stores offer discounts and in the corner in size 2 type it lists the restrictions or maximum discount that can apply. As we speak, Babies R Us has a 20% discount on purchased over $ 100 but then list 20 brands that do not apply — mainly all the big ticket items like strollers. My comment was more surprise and amazement that a store like Pampered Tot was willing to offer a discount without restriction — even on the big ticket items.
My wife and I have been in twice in the last month testing and researching strollers and infant car seats, and both times we have received exceptional customer service. We didn’t feel rushed, there was no attempt to up sell to any of the higher priced brands, and the staff seemed very knowledgable on the products. The reason for only 4 stars is that the storefront itself is fairly small, so while there are more products on the website, there isn’t as much in the store to to actually touch and play with. Also, (and this is purely a personal reason) not selling Dutalier gliders means I have to pay for shipping when making a purchase from another store :(
We had been on the fence between the Uppababy Vista stroller and a cheaper option like the City Select, but when factoring in the Zero Sales Tax offer that Pampered Tot offers we, ll be buying from them. While I can understand Neira’s concern over the objectiveness of reviews, I believe the offer was more to help build their customer base and presence online (only a small handful of reviews to date) rather than try to entice positive reviews. I for one am more likely to try a store with numerous reviews (even if some are negative) than unreviewed stores. :)

I went to Pampered Tot twice to look at strollers. The first time I was helped by the owner, who was very knowledgeable, and took his time explaining different features. I wasn’t ready to buy so I told him I would come back with my husband in a couple weeks. He wasn’t pushy, and was really great to talk to. When I did return there was a young lady working alone and she definitely wasn’t informed, and didn’t seem too interested that we were there. We were the only 2 shoppers and she mostly sat at the computer. When we did ask some questions she kept telling us that we really should wait for the owner, or come back, as she just isn’t sure of how to fold certain strollers, if the seats face both ways, what other features the strollers have, and so on. My husband got pretty irritated, and we left. He said, «What the heck is the point of having her work here if she doesn’t know these basics. I know more than her just from reading an Amazon review.» So we left empty handed. I returned the following week alone, and when I walked in I saw that she was working again. I did a quick walk around the store, she nodded and smiled in my direction, and I left. :/
I love supporting local businesses, and I will say that Pampered Tot does carry a pretty good variety of products and in my experience the owner was great. The young lady employee, not so much. I would still recommend them, though, because the gentleman who helped me was pretty great.
The reason I am giving them a 2 star rating (instead of 3 or 4) is not only because of the poor customer service we experienced the second time and third time, but also because they recently advertised on Facebook that if you leave a Unilocal review you will receive 10% discount in store. Sure, they didn’t say «write a positive review,» they said, «if you leave a review about your experience.» but I feel that doing this makes me question the honesty and motivation of the reviewer. One of the comments even said that if they are able to use the coupon without restrictions they will be more tempted to leave a glowing review. I know the owners prefer honest and genuine reviews, but offering a discount if you leave a review muddies the waters for me. In my experience, small shops will often have a sign in store asking that if you had a good experience please tell Unilocal or Tripadvisor. This is the first time I have seen someone offering a discount in exchange for a review.
We ended up purchasing the stroller elsewhere, but I will still shop at Pampered Tot. I am just not sure about the motivation of some reviews.

As a first time expectant Mom I was looking forward to checking this place out. However was disappointed when I walked in and wasn’t greeted nor acknowledged by anyone. The lone gal working just kept selling a stuffed animal to a couple. Meanwhile my husband and I were looking at strollers that you would think would have been a much better sale.
We left never planning to return. So much of an experience at a store is about the customer service and the lack of it that was felt at pampered tot turned us off forever.

I love visiting this place. Audrey is the owner, and her staff is very knowledgeable and extremely friendly and helpful. If I could go here and shop in place of a Babies R Us, I would do it in a heartbeat. Visit their website to get an idea of the many things they carry and offer.
This is more of a boutique-​style shop, so you will find higher-​end brands for sale, such as Stokke, Orbit Baby, Uppa Baby, Bloom, and Bugaboo to name a few as opposed to the «common» brands like Graco and such.
The best part of it all… whether you order online, or purchase in the store, all purchases over $ 100 are NOT charged any sales tax!

Upon being pregnant with our first baby we were eager to get nothing but the best for her! We searched around and realized the Orbit Baby would be great! I went into the store where Audrey and another associate explained everything thoroughly to us! Loved it! After doing my own research online I emailed customer care at Pampered Tots where Greg answered innumerable questions I had over e-​mail. Needless to say we purchased the Orbit infant system and the bassinet. Our baby came home in the car seat loved it! Sleeps in the bassinet at night, loves it, just as Greg said! Next item I wanted to purchase was a carrier and again I emailed Greg and sure enough he guided me through the steps in choosing what would be best! We decided on the Ergo Baby and loved it! They are the best! And they care!

So I don’t normally do this, but as a first time soon to be mom I feel inclined to warn parents about the caring and friendly façade of certain store owners. My husband and I recently purchased some Stokke brand furniture from Pampered Tots totaling about $ 2000! We were gently taken in by the store owner who seemed like a kind family man. He answered our questions and seemed to really care; as first time parents we were sold and trusted his word. Once the furniture was delivered and assembled it was quickly obvious to us that the Stokke changing table just wasn’t right for our needs. We then, two days after the arrival, contacted the store and were told for the first time that they had a no return policy, period end of discussion! So here we are stuck with a very expensive unused table that doesn’t work for us and that friendly caring man we met was no where to be found. I was under the impression that if a store has a no return policy it would be stated clearly. However, no where in the store or on the receipt was that stated nor were we told by the OWNER at purchase. I don’t see how a family man can do business like that and act as if he cares. Be warned shoppers this business is deceitful!