The UPS Store

I have had such a great experience with the staff at this particular location. Sue was so incredibly helpful and patient with all of my needs and demands even though she was helping three people at the same time because they were so busy on that particular day. I highly recommend this UPS store/​location. They offer a variety of services including live scan fingerprinting, notary as well as mailboxes. However, I would have to say the staff is the best part of the experience!

By far the best experience I’ve had dealing with UPS. I was sending a package to a friend for his birthday, paid for overnight delivery, no signature required. Delivery date; they don’t leave the package because he’s not home even though no signature required, day 2– they attempt again, they don’t leave the package because again he’s not home… go figure, like most people he works during the day, Day 3… final attempt is made and of course mid-​day, they don’t leave the package because… guess? Yup, he’s at work. I call UPS directly, customer service was absolutely no help– she said the next option is for him to pick it up at their UPS customer service center… Monday-​Friday between 9−6− mmmmm he works and can’t, I tried getting them to re-​route it to his office, she couldn’t assist me with that, a supervisor would get back to me within an hour. blah blah blah.
Almost 2 hours go by and of course I never heard from anyone; called back, finally got through to someone who again was no help, I told them I should have just used Fed Ex and ended the phone call because I really didn’t want to cuss anyone out today.
I called the UPS store (pier ave. Hermosa Beach) that I shipped the package from and Sue helped me… I gave her the new shipping address, she processed it for next day delivery and I was off the phone with her in less than 5 minutes. A few minutes later, Sue called back to confirm that my tracking number was still the same and she confirmed delivery for tomorrow.
No hassle, really polite and super helpful. Finally a solution instead of excuses and inefficient options. I’m a little conflicted though… I never want to use UPS for my shipping needs again but this particular store and Sue were really great.

Easy parking. It’s inside CVS and Vons. Live Scan and Notary services are available. This UPS Store has friendly staff members.
It’s busy most of the times. But the line moves quickly.

Easy store to get you packages in and out of, staff is friendly and helpful, No problems the few times I have been here.

I’ve been to countless UPS stores over the years, and without exaggeration, this one is the worst. Let me outline a recent experience for you.
02:45:00 — walk into store, see 2 zombies/​employees hunched over the counter, zombie #2 might be drooling?
02:45:05 Need to print something from a flash drive, ask how to do it, zombie #1 points at a computer without saying anything
02:45:12 Plug my flash drive in, and print two 10 cent black and white copies
02:45:40 Go to checkout counter and am charged $ 2.70. 20 cents for the prints, and $ 2.50 for my 28 seconds of computer use time. Zombie #2 looks down and doesn’t say a word while I ask why no other UPS charges for this. Not sure if they are sleeping, trying to hold in their drool, or just don’t care?
02:45:58 Walk out of store, for the last time
I’ve never been to a UPS/​Fedex/​Kinkos that charges you to print from a flash drive. Shouldn’t be surprised I guess, since everything else here is marked up too from shipping prices to packing supplies. Do yourself a favor and go to the UPS less than a mile south on PCH by whole foods.

Customer service here is never a pleasure. The staff is apathetic and seem be confused about what a person would want to do when they walk in with a box and have a shipping label filled it.

I live in hermosa and have gone to this UPS store quite a few times. Every time i go there, out of convenience, i leave there promising myself to NEVER GO BACK.
Unfriendly staff, but mostly, every time i go here THE PRICES ARE OUTRAGEOUS!!! I’ve been to other UPS stores and the prices are lower. I always do a quote at home before i ship, but when i take it to this store they tell me it’s $ 5+ higher than i researched on-​line. Ridiculous. I just sent a tiny envelope that didn’t weight more than about 1.5lbs and it was $ 14 for ground service!!! Crazy. I didn’t have time to go elsewhere so i just sent it, but NEVER AGAIN. I will never go back to this store!!!

This place is awful. Does not even deserve one star.
A particular employee, Sue, has no clue what customer service is. Super unfriendly and always acts like doing her job is a huge hassle.
The younger staff there is nice, I don’t know how they work with that lady…
Seek alternate store and avoid at all costs.

Went in to ship a return and had forgotten my packing slip. Mike was very helpful in getting a new one printed, plus giving me a few tips to save me some money! He was fantastic and very helpful!

Been there twice. Just a bunch of grumpy staff who don’t seem to like their jobs. This is customer service… so a smile would be nice. Strange atmosphere in this place.

Could be the best place to buy weed but not ship things. Some serious issues with attention spans and the willingness to work. Go up to the one across from target on PCH if you need to ship

This store saved my day! After trying to send a very very very expensive piece of jewelry with insurance at Fed Ex on Artesia with no success, I decided to try this UPS store and they couldn’t have been more helpful. In the other reviews people had mentioned that the owner or manager (the blonde) wasn’t nice, and although she wasn’t jumping up and down with jazz hands when I walked in, she was all business and helped me get it shipped with insurance covering the high value of the piece. I will never go anywhere else for my shipping needs! Thanks!

Non-​existent customer service!
I was there at 2:30, they were supposed to be open until 3. I stood outside the locked door (there were people inside) and tried to get their attention. I waved my hands, made some noise. Several people looked at me but no one acknowledged my existence. Finally a little girl, about 8 or 9 walked by, looking at me as I gesticulated and asked for help, but just continued to walk on by and went back from whence she came.
Finally, another potential customer walked up and told me that she had been there 15 minutes earlier and was told that the door was locked because they had several people in line and they figured it would take until close to three (their posted close time) to help those people so they locked the door and weren’t going to help any one else. I guess that means they also weren’t going to bother to explain this to anyone, instead just stare at the people outside and let them figure it out for themselves. I’ve never had such terrible customer service (or lack thereof) from a small business.
I subsequently went to another UPS store the same distance from my house in the other direction (Redondo Beach, on PCH in the Whole Foods center) and was helped immediately. They were also open until 5 instead of 3. Going there from now on.

I live in Hermosa Beach and this is a very convenient location for me, unfortunately the older blonde woman who works the counter sometimes is very unfriendly. I’m not sure if she is the manager or owner or what. She never cracks a smile and seems put out that she has to do something for you.
All of the other people that have helped me have been really friendly, nice and helpful, but when ever she is there, I dread it.
The services are not cheap either, so add that to a sour puss attitude and I’d rather patronize another place.

I am no UPS expert as this was the first UPS Store I’ve ever went to, but they were pretty awesome!
Came in here because I needed to send back some Verizon equipment and they have a partnership with UPS Stores where they will do it for free. When I walked in, I was carrying a giant box and one of the guys ran over to help me with it. Everything still needed to be packed for shipment, but he could tell I was returning my Verizon boxes. He printed me my tracking number and said that he would pack it up and that I didn’t need to wait (unless I wanted to). I was expecting this to take 20 min and I was in and out in 2!!!

One of the best UPS Stores I have been to. Everyone is always very helpful and friendly they go above and beyond…