Dulles Greene Apartments

Just like all the other reviews. Stay away. I have lived here for 2 years and cannot wait until December comes to move out. This is my first post on here EVER and had to make sure I get this in. As all the other reviews said this complex is terrible and management is inconsiderate. Just last night I arrived to my apt door with a notice saying that our locks were changed. NO NOTICE BEFORE HAND. The notice said that we had to pick up our new keys in the office between 9am-​9pm. What?! My roommate and I both have jobs in the airline and are away from home for multiple days of the week and come home at late hours and we never knew why this happened! And WHY do they randomly change the locks, I don’t know. It was 5 after 9pm and I already knew what kind of night it was going to be. The notice didn’t have a number to call for after hours. Just an email. I finally got ahold of maintenance and got into our apt two hours later because apparently the keys that were left in the office were the wrong keys and could not be found by maintenance.
So many other issues that I have brushed off my shoulders because yes, nobody is perfect but this one crossed the line.
Oh yeah and park at your own risk.

I’m a little late on submitting my review of this place, but better late than never… Reading everyone else’s reviews, I can honestly say, they are pretty spot on. I lived here from August 2013 till April 2015, 3^rd floor. If you do choose to live here, move into a townhouse apartment or choose the 4^th floor — Even then, you’re taking a chance… If you have people living above you, you’re going to hate life. The floors are VERY thin and you can hear everything above you. I had to sleep with a fan a foot away from me the whole time I lived there just so I wouldn’t hear the inconsiderate aholes above me when I tried to sleep… After NUMEROUS noise complains made to the staff and having the Fairfax police come out a half dozen times, it took someone who worked there to verify my complaints (and I guess they bothered him/​her as well, probably only once) to have the unbelievably rude family above me to move to another unit. They had 4 kids, and all they did was run around the house like doing a marathon. It almost came to blows with the Father of the family at times because I would go up and ask them to quiet down. All he would do is yell and scream at me in his broken English he spoke. Sometimes, no parents were home and they were runnin’ a muck everywhere… and don’t even get me started on the language barrier we had…
Dogs… They are everywhere and I can’t count the number of steamin’ loafs I had to dodge while walking outside. «Curb your dog» doesn’t happen and I can only chalk that up to the inconsiderate people they let live here. But they do post signs to pick up their litter (good idea, but enforce your rules and hold people accountable!!!), but the dog owners here don’t care enough. Drop it and go… Someone else will either pick it up or it’ll just rot in the grass or sidewalk. And on the topic of pets, you’ll be charged a «Pet Rent» for your animals… Yay…
The Trash receptacle… Can it BE ANY SCUMMIER LOOKING??? Again, it’s the trailer park trash that they let live here. I know it’s a tough undertaking to actually put your trash bags IN the shoot, but come on… and the mountain of bulk and unwanted furniture is awful… Makes the community look like something out of the slums of yesteryear…
«Dulles Greene Apartments is a «Gated Community». Sure it is… In the time I lived there, those «Gates» were never closed… Thanks for the safety you advertise…
The next thing that sucks about this place is how they raise your rent. Now, to be fair, I was told it’ll go up every time I want to renew my lease. BUT, it wasn’t anything near what you’d expect. You would expect a moderate monthly raise, but HELL NO! My rent went from 1544, to 1674, to 1727… If I renewed again, it would have been over 1800!!! Oh HELL NO!!! and the water per month charge is ridiculous too… It was just me and my son, and our AVERAGE water bill was 30+ a month… and if you only sign a least less than a year, they hit you with some other BS charge. How can you plan on living somewhere for a long period of time when you know your rent is going up to a point that you’ll have to move in a couple years…
The Maintenance crew… When I moved in, I specifically told them, under NO CIRCUMSTANCES, is anyone allowed to enter my unit without me there. My reason is simple… I don’t trust anyone, and have been stolen from in the past in other units I’ve lived in (Not here… Yet). Well, one day I come home from work and find a little note stating (and I’m paraphrasing here), «Maintenance was in your unit today and we replaced your AC filter.» Um, thanks, but didn’t I state my request for nobody coming in when I’m not home??? Well, I took that note to the office and went off. They promised me up and down that’ll never happen again. Well, your right, it did. I’m home one Friday afternoon, about 4ish, getting my shower on and when I’m done, I come out of my room with a towel, and what do I see??? Two guys, no clue who they are, standing in my unit!!! I’m like, «Who the Eff are you!!» «Oh, we’re from maintenance and are here to look at the leak in your ceiling…» I was like, «Don’t you knock???» «Oh, we did, nobody answered, so we just came in…» I was like, «Are you kiddin me???» I told them to get the hell out of my place and I immediately went to the office (after dressing of course) to go off again!!! Well, anyone with a clue has already left and I had to wait until Monday to talk to someone. I told them if anyone comes into my place again without me being there, they will leave in a body bag… I guess I finally got my point across because that didn’t happen again.
Bottom line. There are SO many other options in the area to choose from and don’t be dupped into the low rent they may offer you for your first lease, then nail you when it comes time to renew. And this place sucks something fierce… Stay Away!!!

STAY AWAY!!!
With the exception of the review about the plane crash, all of these reviews are spot on. I’ve lived here for 4 months, and needless to say will not be renewing my lease. The staff is rude and incompetent. When you dare to call about maintenance issues or billing errors, they get snippy with you like their incompetence is your fault. They are great before moving in, but once you are there, they are disrespectful and completely worthless. I’ve had every maintenance issue under the sun. My refridgerator was broken when i moved in. My fireplace leaks gas, my toilet leaks, my air conditioner was broken, the carpets were dirty, etc. etc. etc. So far, the only thing that has been fixed is my air conditioner. Yet, when I check the status updates for my maintenance requests, they are all listed as completed. To be fair, the apartments are nice for the price. I don’t know that they can be defined as luxury apartments. The carpets are the type of cheap standard carpets you get in most places. The countertops are laminate, and the appliances are old.
There is not enouh parking, and they tow aggressively. Don’t ever have guests stay on site, have them park in the mud pit behind the complex that is designated for visitor parking. Be forewarned, i’ve seen police back there on more than one occasion making arrests. Additionally, tow truck drivers use the lot to store their trucks and towed vehicles, and a number of people do questionable mechanic work back there. It isn’t well lit, it is definitely not safe.
As for the staff, the complex is currently run by a manager known only as David. He does not answer phone calls or emails, does not sign leases in a timely fashion, and is generally not equiped to manage this complex. The next manager, Gigi, has a generally friendly disposition, and will lie to your face and tell you she’ll take care of time sensitive issues. They won’t be taken care of. EVER. if you call her back and ask for status, you’ll get excusess, and explanations telling you that she’s been out of the office, but she’ll still not take care of the issues. Calling her again, will yield to attitude.
Residents are treated like an inconvenience to the staff. There is no customer service what so ever, and living here is a general nightmare. Don’t expect to reach out to Toll Brothers, the complex owner and managing firm. They’ll do nothing to try to solve the issue either. Move in here, and you are on your own.

Having served in the USAF the last 7 years of my life, I have lived in a number of apartments all around the world and Dulles Greene is by far the worst apartment complex ever. There staff is unethical and will practically extort money from you stating that they have the ability to ruin your credit if you do not comply.
I signed a short term lease (12 Jul — 11 Jan) and told them up front I would not be renewing my lease because I am looking to purchase a home in the near future. Fast forward to late December when my roommate turns in his key. I get a call from them stating that you never gave us a notice that you were leaving and you will be on the hook for an extra 2 months rent. There reasoning for this was they sent me a notice in the mail and because I didn’t return that notice, they had the right to extend my lease. I had already moved out of the apartment and was going to mail in my pro-​rated rent amount for Jan. Keep in mind I got the pro-​rated rent amount from their office so if they had extended my lease already because I didn’t send them a notice to vacate. Why was I given the pro rated rent amount to begin with? I spoke to them about 7 times trying to take care of this issue. Being that I was out of the state, I had someone turn in the key for me. They told that person «don’t worry we have changed the locks and we are going to bill him for that too». However, she had went to the apartment beforehand to make sure it was empty and quickly pointed out that they were lying. The manager said «oh» when she realized she was caught in the a lie. That is when I found out that a judgment had been issued against me and my roommate.
They purposely sent summons to the apartment in question instead of the forwarding address I had on file so I did not know about the court date until 2 weeks after the court date had passed. I spoke with their lawyer and was told if I showed them orders for my military job in California they would drop the case. I produced those documents and never heard back from him. Fast forward a couple months later and collections appear on my credit report claiming they had to replace the carpet among other things. My credit score was 776 when I moved into Dulles Greene and after they were done it was down to 650. Luckily after disputing their charges it has gotten back to where it should be.
Finally I will say this, make sure you read that contract in full because while going over the contract, they will purposely leave certain aspects out. I repeatedly asked them for a copy of the contract throughout the process because I had lost mine and they would never complied. I finally got a copy from the collections agency and realized that I had indeed initialed stating I would give them a 30 day notice. Had they shown this to me from the get go, I would have paid. However, they claimed their legal backing stemmed from the notice they sent me in the mail. They seem to want to destroy individuals credit rather than resolve the issues.

I’ve lived in probably 10 or 11 different apartments, and this one knocks it out of the park of being the absolute worst. Let me start by saying my husband and I are great tenants (not party animals, clean, calm, etc) so there should be no reason why these people treated us the way they did.
We used these guys for corporate housing because my company was out in VA doing a huge summer project. Therefore we had rented several apartments (with a six month lease and we were only there for about four and a half).
Problem 1: After parking in the parking lot for two nights being fine, night three my car was towed. I had to miss my first day of work because of lack of transportation and had to pay $ 175 to get my vehicle back. Furious I went up to the office, and they said you should have gotten a parking decal. I was unaware that a parking decal was «needed,» and tried to see if there was something we could do about the situation. Sorry about your luck is all I got, and can your company pay for it? Pretty surprised by their carelessness, I proceeded to get a parking decal. Then they were trying to avoid giving me a pass because I had an out of state license plate. Why in the world would that matter? Are they the police? Keep in mind we had only been in the state for 3 days…
Problem 2: I started laundry right away when moved in. The washer worked (I give them that), but the bearing was messed up. It sounded as though it was going to take off through the roof. I called and they said someone would be there the next day to fix it. Three days later I called calmly to see why they haven’t come yet. They gave me attitude and said they never said it would be the next day. (It’s fine if you can’t be there the next day, just don’t lie and tell me you’ll be there when you really have no idea when you’ll be there). The guy finally shows up a few days later, looks at it, says he doesn’t know what is wrong with it, and he will let his boss know. Two weeks later, this has yet to be resolved, and I call in with…
Problem 3: I don’t know much about gas appliances, but when I went to turn the oven on a really strong gas smell swept through the house. Immediately I turned it off and called the office yet again. Their advice was to call the gas company. The gas company came out almost immediately and said there was a high amount of carbon monoxide coming from the stove and as protocol they turned the gas off. He put a label on the stove for maintenance so they knew what was going on. I call the office to let them know gas guy turned off gas, and our stove needs to be fixed or replaced before they can turn it back on. One of the ladies hung up on me so I called right back. They then preceded to tell me he should not have been there without the maintenance guy and he needs to come back and turn the gas on or we will be charged $ 40 for the maintenance to relight our pilot light. I just agreed and then went to tell her I had changed our deadbolt to one of those keypad locks (which I had rekeyed to match the existing key). She flipped her lid and said «oh no, you can’t do that. You need to bring a key down RIGHT NOW.» I tried explaining to her that the key was the same or she could use a code, but she just kept blabbing about how I broke the rules and yadda yadda. I finally got her to just write the code down and then she starts reaming me out about if there is damage to the door we get charged $ 200, and we better put the old lock back on.
Problem 4: The company rented a garage to store things. The office would get furious when FedEX dropped off boxes. Yes, 25 boxes is a lot, but deal with it. We brought tons of business to you. They even told us we couldn’t use the garbage/​recycling because we weren’t renting there. HA!
Problem 5: One of our employee’s apartment was infested with German Roaches. Gross.
These things may sound petty, but they are extremely frustrating to deal with when you work 60+ hours a week like we do. Save yourself a never ending headache and avoid this apartment like the plague. It’s simply not worth it.

Just to clarify, my husband and I moved out in April 2014. I waited until NOW to write a review because I really wanted to calm down. It didn’t seem fair to write a review of the place we lived at for a little over 2 years while being what I would describe as «emotionally hijacked.»
The entire time we lived at Dulles Greene, we rented the same unit. It was a two level, 2 bedroom/​2 bathroom unit in building 2151.
Pros: vaulted ceilings. Pretty spacious bedrooms.
Cons: called a gated community: funny, the gates NEVER worked.
–the administrative staff is extremely rude and unprofessional
–the parking sucks because people usually have to fight over spots
–crime crime crime: and management does absolutely nothing to help residents out other than placing ONE nighttime security officer in place to drive around:
1) Many residents had their car tires SLASHED. The «video footage» did nothing to help. The security cameras are a JOKE. Management did absolutely nothing to help ease the stress residents were facing due to this «gates community’s» lack of security measures
2) A stabbing took place in the parking lot… STILL management did NOTHING to increase security throughout the common parking areas
— walls are THIN. I had to call the cops a few times because my violent neighbor would regularly abuse his wife… we could hear everything clearly
–rent goes up every year, so be prepared.
And HERE IS THE BEST PART!!!
Moving out? GET READY TO LOSE YOUR ENTIRE DEPOSIT IN ADDITION TO PAYING ANYWHERE FROM $ 500 – 1,000! I am not kidding. Although the office accountant — Brett, is the ONLY professional and courteous staff member at D. G, RUDOLPHO– the guy who actually does the walk thru inspection is a liar.
He personally walked me through my entire unit and pointed out THREE things for me to fix. He even said «this place is in great condition! As long as you address these three things I assure you, you’ll get your deposit back.» LIES.
FOUR MONTHS after we moved out we received a BILL approximately a page and half long with line by line items they all of a sudden found wrong with our unit!
It gets better.
Their paperwork clearly states that we will receive our Deposit or final bill within 45 days of moving out. LIE!
THEY were behind on their billing! Thanks to THEIR incompetence, we missed the cut off to pay by credit card through the billing company. Result? We had to pay close to
$ 900 by check directly to Dulles Greene.
The office manager NEVER called me back although I left TWO voicemails.
They left their accountant to answer all of my calls :)
Oh yes, and you DO have a strict deadline by which you must pay for your final bill because if you don’t– you will be sent to collections.
What wonderful service Dulles Greene!
This is a horrible place to live! Do not let the «monthly specials and incentives» lure you. You’ll be paying three times the incentives they give you when you move out!
This is NOT what I expected from TOLL BROTHERS: a «luxury» home builder!

Do not move here.
Not only is the trash more than a quarter mile away, the customer service is atrocious. They randomly charge you and don’t inform you, and when they say «luxury apartments,» they really mean polished slum.
Here’s the latest: Both of our cars were towed – even though we’ve been here for 16 months. The reason? The stickers Dulles Greene issued us didn’t match their records. $ 300 dollars later, and the manager yelled at my roommate.
Do yourself a favor. Stay away.

A PLANE fell from the sky into an upstairs apartment! A PLANE!
Note…many folks that live in the complex are extremely rude and aggressively angry. Whether it is driving around the small, congested parking spaces or escorting a guest through the pothole (and believe me that is putting it kindly #craters) infested «visitor» parking area, you will want to do your own homework before committing to live here.

I lived here for almost 4 years. Things were great an we had a lot of fun as a community… Until Howard became manager. He is a racist an has no respect for women. After 3 years of living there I received a water bill for 700 dollars. They had never billed me. An then sent me an accumulated bill for the past 3 years. Minol the water company said I had 3 years to pay it off but Dulles Greene paid it an took me to court for the full amount paid IMMEDIATLY or I would be evicted. They won In court but I ended up settling with them by paying the money as I have 2 daughters an did not want to up root them.
Since I have moved out they charged me for keys that I returned an parking passes that I returned. These are both 30 $ each. An because they claim my keys were not returned in time they charged me rent for the month that I moved out!!!
Parking is horrible
Maintenance is not timely an I found one of the maintenance guys going through my kitchen cabinets.
The 4 years that I lived there the «hot tub» worked for a week.
Snow removal is only past 7pm needless to say I always shoveled myself out

I’ve lived here for more than a year and not by choice. Everytime I renewed the lease, I told myself things would get better but they only got worse. Parking is a MAJOR pain. If you pay $ 150 to rent a garage, you dont get a parking sticker. Which means you will have to park in the garage and the driveway.(we need to clean our driveway during snow). And good luck finding a garage in the same building as you live.
There are very few visitors parking spots and they have 5 or 10 visitors parking tags taht they hand out to some 2000 apartments, whcih means you will never get a visitor parking tag. Visitors have to park on the street outside the gates which is a good ½ mile walk depending on where you live in teh gates.
The manager is a pain to deal with. I tried my best to avoid conversation with him but they screw up from time to time and things end up going to him. Inspite of having all kinds of people living in this community, the manager is a RACIST and a pain to deal with. If you argue with him once, he will remember you and make your life miserable, if you need any services related to the leasing office. Think of things like mail, rent payments.
If you dont want to argue with him, just keep paying the extras on rent that they keep charging you and forget about the security deposit, parking tags, visitor parking issues and you will be fine.
They will tack fees to your rent that you could never imagine. I am moving out now, since I was finally able to manage to buy a house. I will never ever buy a Toll Brothers house or live in anything that has the name toll attached to it. I have written to toll brothers to let them know, so people falling for this in the future do not have to go thru what I went thru.
Beware, they will lure you in with all kinds of discounts!