Extra Space Storage

Staff is super friendly and very helpful with any questions you may have! Prices are competitive for the area and the facility is always very clean! I would highly recommend this place to anyone who needs the extra storage!

Recently stopped using this facility because let’s be honest, we can all afford to downsize a little bit. Check out is extremely easy– you clear your unit and let them know you’re out and you’re done! If they aren’t in (if you clear out on a Sunday), they give you a call to confirm.

I am a first time storage unit renter, and I hate to admit it, but the reason I originally chose this facility because it had the best price value of the options I was considering. I feel very lucky to have chosen Extra Space Storage (ESS) in Herndon because the customer service is OUTSTANDING. On the day I went in to sign my contract, I actually ended up standing in there just chatting with the staff for a while after contract signing was finished. They are all very personable and knowledgeable. I had all of my questions answered and felt very confident that if i had any questions or concerns at anytime, someone would be available to answer them. I think these days, good customer service is hard to come by, and ESS in Herndon deserves a ton of praise.
In regards to the facility itself, I don’t have anything to really compare it to. I have the 5×10 unit, which perfectly fits the contents of my DC apartment. It is easy for me to just swing my the unit to add or remove items at any time, and moving everything into the unit was easy as well. Being a young woman, I also feel very safe coming and going to the facility at any time of day, which I also think is a very important thing.

We were in need of a Storage Unit that was local, easy access and spotless.
Extra Space Storage proved to be the perfect choice.
Price was competitive and the service was outstanding… most especially by
their representative, Jonathan.
ken

The Jonathan at Extra Space Storage (ESS) was very helpful… I had reserved a space online to move my things in October 14. My movers called the 13^th and said they were only available to move my things late morning the 13^th. I called ESS and the Jon told me there would be no problem with my occupying the storage space a day early, as they had one available.
I arrived at ESS about 3:30pm filled out the paperwork, and the movers unpacked the truck and we were out of there by 4pm.
The facility is extremely clean and well kept. The prices are great, compared to other storage facilities in NOVA. I would recommend this storage facility over others in the area.

I can recommend Extra Space Storage in Herndon, VA to anyone seeking this service. For over eight months, I have been impressed with the facility and its staff. EPS Herndon is very convenient, clean and secure, with convenient hours of operation. Angelica, the resident manager is knowledgable, friendly, and always ready to work to solve anyone’s storage needs. My climate controlled unit is very stable even on days of extreme temperature. If you’re looking for storage in Herndon, save some time and look no further.

Could not have been a better experience. Angelica has been fantastic to work with. She followed up with me when I was still shopping for a unit, she made the check-​in experience very professional and smooth. The facility is organized, clean, and seems very secure. She’s helping with a delivery to my unit when I can’t be around… I could not ask for a better facility. Highly recommended.

Without a doubt the staff is 5 stars, customer service is 5 stars, cleanliness is 5 stars. But what is really annoying are price increases that occur about every 6 months. I read about the company habit on a different location review. But I moved my stuff there 18 months ago to save 50 bucks a month for same size unit I was renting from Public Storage. With price increases in 18 months, it is now just 25 dollars less. At rate increases like this, soon will need to move out from here. Am only renting a 5×10 unit so it seems unreasonable.

Fabulous customer service! The staff listened, were responsive, solution oriented, and friendly as well as professional. The facility is clean and very well maintained. I would do business with them again!

I decided to come back and update my review on the Storage company after having been there yesterday. The manager Danny saw me struggling to start my truck and offered to help me jump start it. The battery post apparently was corroded badly and prevented it from even being able to ‘Jump”. Danny said he thought he could quickly fix it with a battery tool brush he had. It took him about 5 minutes and we tried it again. The truck started and saved me from calling a tow or AAA. Danny goes out of his way to take care of his customers. I have heard that from other storage customers on the property. Except for price this place is 5 stars all the way.

This storage facility is super awesome. From customer service to location all of it has greatly exceeded my expectation. There have been customers who have been using this facility for 7+ years which shows the management knows how to treat their customers.
Danny and his wife are very helpful, from setting up a new account, keeping the facility clean, friendly, answering silly questions. The location is accessible from 7100, 606 and is near the center of Herndon. Gated, secure I trust my belongings are safe at this location. Prices are competive/​somewhat higher than others around the area.
Use your own lock if you want to avoid paying $ 7 – 15 for a new one there.