Green Cleaners

I have been going to Green Cleaners for over four years. I wear a suit to work everyday so they get a lot of my business. I have also had them clean my overcoats and do alterations on various pieces. I admittedly have tried several other cleaners in the area to see how they operated and specifically how they pressed shirts.
Green Cleaners has always performed the best. Their alterations can be a bit pricey, but they are always done well and worth the extra few bucks.
The owners are very nice and have always treated me very well. I am not discounting the other reviews posted by customers, but I would say that those negative experiences are well below the norm.

The lack of speaking any English makes this place tough to review as a lot of his mistakes are because he doesn’t understand. But I will give my experience. To get shirts ironed was really simple. I dumped them off in a bag and collected a few days later. I believe around $ 1.79 per shirt? Usually when he asks when to be collected I reply with «Whenever, no rush» but mistakenly last time I went I said «ooh I’m off Friday, I can stop by then» not realising it was Thursday. So he charged me extra for ‘next day’. It’s annoying, as if he understood English he would have easily realised my mistake and I would have just picked them up Monday. So to summarise I have not had any experience of them stealing or loosing shirts, but it’s always a struggle to understand what he is asking and for him to know what I want that I would never go there for anything more complicated than just dropping shirts off. I’m going to give worldgate a try next, see if they are any cheaper too!

I’m pretty surprised to see some of these reviews about rude or slow service. I not only find them to be supremely professional and courteous, but they also did an exceptional and fast job for me recently. I haven’t been on a job interview in 3 years and when I pulled out my one suit recently to prepare for one, I discovered that I’ve put on a couple of pounds since then. The pants were too tight a fit. This was 2 days before my interview! I took the suit here and asked if they could alter the pants and she’s like «no problem… when would you like it». I said «tomorrow?», expecting to be disappointed but again «no problem». She did an exceptional job with the alterations! The pants fit perfectly, the suit was excellently cleaned and pressed and they were extremely nice and courteous when I picked it up! It was one of the best experiences I’ve ever had with a cleaners. I plan to give them all of my business from now on! Folks who were disappointed before should give them another try.

Do not go here!!! This place is the absolute worst if you care at all about professionalism, customer service and respect. Let’s begin with the bad and finish with the ugly. I’ve been here a few times only because it was more convenient. I brought a pair of shorts in because one of the buttons from the cargo pocket fell off. I asked the bad attitude guy who’s always there to remove a button from the back pocket and exchange it on the visible cargo pocket. During this trip I also gave them a pair of black slacks to get shortened. Anyways, when they were ready I picked up the clothing and in a rush I just went home. That was my first mistake. Always try everything on before you leave because they don’t know what they’re doing. So, a day or so later I try on the shorts and when I go to button the waist there’s no button and they fall to my ankles. These people actually removed the critical waist button and used that button to remedy my pocket request. Really? Then I try the pants on and they’re not shortened enough. I guess running a place of business doesn’t automatically qualify you as a professional in that line of work. Who in there right mind would remove the waist button?
The next day I go back, and even though I was pretty annoyed at the situation I walked in with a pleasant demeanor. «Excuse me, it looks like there has been a mistake.» The dude looks at the shorts and tells me it’s my fault and he just did what I said. Okay??? Then I tell him the pants are too short also. He proceeds to look at the pants and then looks at me, «Liar!» You are Lying.” Apparently, the pants weren’t shortened the way that he shortens so he thinks I was lying and somebody else did the alteration. Yeah dude, that’s what I do, I go to random tailors and try to trick them into shortening my pants by telling them their work wasn’t done correctly. Anyways, then he wants to charge me to change them. At this point I asked for the manager/​owner and he said come back the next day around noon.
I come back the next day to speak with the «manager» who he said was a lady. So, a lady comes up but doesn’t say she’s the manager. Then I ask for the manager because I’ve been offended on my last trip and I need to explain it to somebody. Then that mean dude comes creeping out of the back.
Bottom line, if this is the type of experience that works for you, go right ahead and deal with these people. If not, stay clear at all cost.

Another issue with Trust here. Wife dropped off 5 shirts — got receipt for 5 shirts. Later that night cleaners calls and says they only have 4. The wife explains she left five and even gave them the colors — owner just said would not clean until she came and looked. I was not sure what she would look at — even if there were 4 we had slip showing we dropped off five. She told owner she would look around the house and back in the car just to double check it wasn’t still in the car. It wasn’t and the shirt was not in the closet hanging to be worn.
I went up the next day to explain. The owner was very hostile and said «Maybe wife cannot count». I wasn’t happy with such a remark but kept trying to explain that we had what was basically a contract in my hand that says 5 and we needed to come up with a solution. He than says «Your shirts so big maybe just looks like 5». I admit I am a pretty good sized guy but again just bit my lip and continued. Finally he says «don’t know English enough — don’t know contract — won’t do your clothes» and threw the four shirts that were still there back at me.
I tried to explain it didn’t have to be this way as overall the work they do there is good and they are convenient. He picked up phone and called Herndon police to have me removed from the store. I took my slip and his copy and left — not worth hassle for a $ 30 shirt — but I’ll post reviews were ever I can to help out anyone else who may consider going here.