Hilton Washington Dulles Airport

I booked this hotel for one night originally and than needed to add a second night. I checked my reservation online and they had me only staying one night and checking out a day early. Also they had me down for 2 rooms which I did not need. I spoke to a manager and she said she would fix it all for me. Well after my 2 days in the hotel I was charged for 2 rooms still and was charged $ 100 more than originally told. I will not recommend this hotel to anyone after having to experience all of this.

Stayed here again pretty much one year later to the day. Again the parking lot was packed and its a huge parking lot. Several events going on again. But no big deal. Yes the rooms are dated but everything worked and they were clean. I got an upgrade to the exec level and my room has a massive HD TV which was nice. The exec lounge was good with a nice array of snacks and drinks and even had lasagna and garlic bread. Could have just ate dinner there. The bar area again was great. Really good bar tenders and a decent selection of drafts. I had the garlic chicken wings which were very good. Overall service here very good, super convenient to IAD. Somewhat isolated location to nearby restaurants but not too far.

had a positive experience here. biggest downside was how long of a walk it was from my room to the lobby. it’s a big hotel!
room was large + amenities were updated.

A slightly dated property with good service. A great hotel gym at this property. I wish more Hilton properties had better fitness facilities like this location. An investment should be made to update the property since it has some great features. Staff was extremely helpful.

My mom and I stayed at the Hilton for 2 nights. We had a junior suite — my mom loved it. Staff was great. We had breakfast included — I would like to say that the staff in the breakfast lounge should be a bit more courteous as to when the breakfast is coming time to a close. Although the last day we were late coming in for breakfast and they sent us downstairs — breakfast was much better! The front desk gave us vouchers for missing out on breakfast upstairs in the lounge — that was very nice! The only thing I would really recommend for this Hilton is to definitely renovate this place. Hilton is a well known company and should do better. And last but not least wifi should be free for every guest staying there.

The rooms need to be renovated and have the Hilton quality clean to them. You know the quality that all Hilton’s have. It may or may not have been cleaned. No need to go on an Easter Egg hunt because I find little surprises from the past guest hidden all over.
The service is stingy in all aspects.
If you request the shuttle, it may or may not come on time.
There are no HDMI hook ups in the entire hotel.
If you are a Diamond Member, you have to eat breakfast upstairs in the concierge. They do not hand out breakfast coupons for the breakfast downstairs. I asked the CSR if breakfast was the same. His response was no. The breakfast downstairs is obviously significantly larger with more options than the breakfast in the lounge.
I just had the server set down my iced tea in front of my coworker. I didn’t see it, and my asshat coworker decided to start drinking it. The server came back asking if I didn’t want my tea. I said you never brought me tea. She said, I set it down in front of him. I wanted to ask, if ordered the tea, then why in the fuck would you set it in front of the other guy. Why would my coworker drink the tea in the first place is beyond me.

Welcome back to the year 1979. Judging by the décor and condition of the room I stayed in, it must be ’79. The single comfortable chair in the room (overlooking the office chair) has a worn and dirty look to it. At least it accents the orange and black carpet. (Orange and Black!).
But what really set me off about this room, and inspired this review, is the fact that here we are in the year 2016 and there is nowhere in the room to charge my cell phone and iPad. Not a single available outlet anywhere.
Lastly, it was a warm night and the room needed a little air-​conditioning. Well, that’s ALL I got. Very little. Set on high, the volume of air moving was like a 95-​year-​old man blowing out his birthday candles. I was never able to cool the room and spent the entire night hot and uncomfortable.
Drive up the road, there has got to be something better.

Hotel is nice but the restaurant … Not the taste I expected in a quesadillas. It the hotel restaurant !! Can’t expect Quality. Potatoes weren’t hot just warm

The Hilton at the Dulles airport is a solid hotel. The staff was very nice at the check-​in counter. The hotel was well decorated for the holidays they had a Christmas tree set up in the main lobby. I thought this hotel was attached to the airport. Upon arrival I found out that it is not.
There isn’t anything to walk to around this hotel. you will need a car or will have to call the shuttle if you want to go anywhere to eat. The shuttle runs every 30 mins It’s located in an industrial Plaza. At night time there are big blue lights outside that illuminate the hilton sign. There is a a lot of parking at this hotel don’t be surprised if you are driving in the parking lot for a while before you see the entrance. There are two other entrance is located at either end of the circle at this hotel they are not the main entrance and you will need a room key to get into these doors.
They do have a bar and lounge area called the cardinal lounge. The lounge has just your standard food. The hotel is in the shape of a circle. There is a gym and a swimming pool as well as a spa. My room was nice this whole location has done a good job of keeping the room up-​to-​date stylewise. Granite in the bathrooms and modern tile floors.
Overall this is a solid Hilton Hotel I don’t have any complaints. Just keep in mind that it’s not attached to the airport.
PROS:
— friendly staff
— modern fixtures and tiles

First, they broke items I left at the front desk for safekeeping. Then when I asked how they broke, they told me it was broken when I dropped it off (it wasn’t).
Then they proceeded to break another item of mine in front of me, causing it to fall and CUT my foot open. And as I asked for a bandaid the guy at the front desk said «it’s not that bad» and came around to first check if I was bleeding at all. There was a lot of blood. I took a photo bc of how crazy they were acting.
They did not apologize. They said their General Manager would call — it’s been a month and they haven’t called.
I called Corporate — their answer: «Hilton Corporate does not get involved in these matters.»
I have never in my life had a hotel be so unapologetic — especially after YOUR EMPLOYEES CAUSED AN INJURY TO A GUEST IN YOUR LOBBY.
If this is how Hilton treats their guests, I will never stay at one of their properties again.

Arrived on a quiet Sunday evening and while the concierge service was a little sleepy. Hey, some people still go to church. Right? However, The lady running the executive lounge «was having none of it» and was on the top of her game. In most Hiltons these places are pitifully run with terrible food which is only tolerated because the food is «free» if you stay in their hotels frequently enough. That was not good enough for the lady running this place. She ran a first rate little operation. She was a hard working «Brit» with an «in service» attitude and I think she said she was from Yorkshire. Good service, hot food, cordial conversation and an easy 5 Stars.

Hilton dulles airport
Overview: Rooms are dated, but generous, and staff is quick to respond with words but slow with action.
Check-​in:
Visited on a Thursday while on business. Hotel shuttle service is a little slow (expect 20 –30 minute wait at Dulles). Front desk staff was extremely efficient, and happy to offer guests whatever is needed. I asked for a rollaway bed and some extra towels. It took almost 2 hours to recieve these items despite the promise of minutes from the front desk.
Room:
I stayed on a junior suite. The room was huge! Plenty of space to spread out, but the furniture wear might make you think twice before kicking back. The room was extremely quite even though there was a group of high school students next door… i tried, and could never detect the slightest noise.
In room lavatory:
My bathroom could have qualified as a studio room at other hotels… humongous! Water pressure and temp was spot on. Soaps were high quality.
Executive lounge:
Excellent offering of food (asian chicken, veggies, cheeses, cookies, and egg drop soup) and drinks (top shelf bar for small fee, complementary mineral water, soda, juice, and a free high end grind-​by-​the-​glass coffee machine) were excellent. Lounge attendant was attentive and happy to clear plates or bring another beverage.
Morning breakfast is more than a full spread. Everything you could want, except made-​to-​order omlets.
Restaurant:
On-​site restaurant (Ox) is a must SKIP. Low quality and high price, make worse by arragent staff. The bar restaurant was empty so we never tried it.
Other amenities:
Pools (indoor and outdoor) are clean, but very noisy. Fitness center was average

I attend my business networking meetings here each Thursday, so I can speak to the hosting and catering side of this Hilton. Please note that I’ve never stayed here as a guest overnight.
The room selection is somewhat strange– they have, of course, the big ballrooms for a lot of people, and then a ton of smaller rooms that can accommodate 20 – 50 people, depending on setup. Why so many? Seems like illogical design to me.
Actually, come to think of it, it might have something to do with the hotel being two large circles connected with a long hallway, like a large pair of glasses. Hilton glasses.
The food is nothing special, and repetitive. They offer, on a regular basis, one of these selections:
* chicken, rice, breadsticks
* chinese with pork
* tacos (with a nasty cheese whiz)
We have gotten mussels once or twice, but it’s very infrequent.
The service here is very friendly, and the staff will accommodate your needs well. I know that hotel staff are not paid well at all, so I truly appreciate their going out of their way to help, which they’ve done on several occasions for me.
FYI, this hotel is right across the street (Route 28) from Dulles Airport (IAD), and a free 5 minute shuttle ride away. Hard to beat without actually being at the airport.

I stayed here for 16 days back in March for a project at the airport and stayed here for a few nights again to finish up some more work this August. I’m posting this follow-​up because I’m truly annoyed with what happened. I had to get to one of the airport cargo offices for my project and when I asked the concierge about taxis, he was perfectly willing to shuttle me there in his town car for $ 20. I was pleasantly surprised you didn’t have to call a cab!
About 8 hours later, I finally finished up work and faced trying to get back to the hotel. I called the front desk and reached an agent who testily told me they’re not allowed to go to the cargo area of the airport but she’d ask since I told her the hotel driver took me there originally. After a few minutes of waiting, she picked up again and said, «Okay, we do drive to that area. We’ll have a car over there in 20 minutes.» She wasn’t sure where WFS was but I told her it was next to United’s office so she told me to wait there. United is busy and I had to keep moving to avoid big trucks. 45 minutes later in the dark outside those office buildings I was fuming. I called a cab and was walking into the Hilton 15 minutes and $ 14 later feeling very stood up. This may have been a fluke but this incident soured my already horrible visit to the Dulles area up to that time.
To sweeten the deal, the following morning, I heard a knock on my door at 9 AM. Before I could get to the door the housekeeper opened it and I stood there in my underwear staring at her. Yet, instead of closing the door and coming back later, she asks me, «When are you leaving?» I remember blinking at her in disbelief at her lack of modesty and consideration before saying «20 minutes.» Guess she didn’t want a tip.
I’ll be looking for another hotel to visit in the future since I do have to service this airport regularly. It’s too bad because the Cardinal Lounge is one of the best airport restaurants I’ve tried, but in my experience, transportation and service trumps food and even price every time.

I was told it’s a five star hotel. It’s more of a 4 star hotel with 5 star service. Beth at the front desk let me extend my check out til 3PM. Fifi got me a bucket of ice. Great staff. Room was clean and well stocked but it lacked a book on all the amenities. Bed was comfy!!! I’d come back again!!!

Surprisingly, this is one of the better airport hotels next to Dullus airport. The property is refurbished and has all of the key amenities. From the photo and the outside, it may not look like much but the room is large and modern. The Exec Lounge on the 5^th floor can get crowded but does have good morning and evening services.

Great hotel near Dulles International Airport and car rentals. Junior suite is spacious and nicely decorated. Enough space for small children to play and relax. Hotel offers many extras like restaurants, gym and pool. If you sign up for Hilton Honors, you receive wonderful perks. Enjoy a peaceful rest before your flight!

Nice property with a spacious suite provided as a dimaond member. Room was clean and well lit.
Only problem was the fitness center had one stationary bike.

No CNN. USA. Spotty Golf Channel
No freezer in junior suite. 5^th floor only few rooms down from elevator. .SPOTTY INTERNET SIGNAL.
Last time stay here…

It shows when a hotel room hasn’t been used for a few weeks. Dust settled everywhere. Oh well, United paid after messing up our booking (denied boarding on the last flight to Boston that night even with a boarding pass with assigned seat). The voucher stated $ 64 and change for the hotel room. The room was okay for $ 65. But I would not book this hotel at regular prices based on this experience.
The second star was earned by the check in attendant, who worked extremely efficiently and gave us a free WiFi code based on HiltonHonors status.

Je me suis trompé d’Hilton car, à la base, je devais aller au Washington Hilton. L’acceuil a été pitoyable. Le concierge écoutait de la musique avec son iPod et n’a même pas daigné enlever ses écouteurs quand je lui ai parlé. Les chambres sont sales et vieillottes et il n’y a rien à faire. Le point positif: la salle de sport ouverte ²⁴⁄₂₄ et gratuite…

Für ein Flughafenhotel ist es ein schönes Hotel. Die Zimmer sind großzügig dimensioniert, Bar, restaurant, Fitness Center, eben alles was dazugehört.
Halbstündlich gibt es einen Gratistransfer zum Flughafen und zurück.
Diese Hotel kann man entweder über die üblichen online Seiten günstiger buchen bzw direkt am Flughafen bei der Information ekommt man auch Voucher die um 50% billiger sind als die offizielle Hotelrate.