Hogan & Sons Tire and Auto

I never write reviews but after my encounter with this Hogan shop yesterday on the phone, I felt I had to warn people. Called because I had no AC in the car. I drive 65 miles from Winchester to Herndon for work and thought they could help while I was at work so I didn’t have to drive home in 95 degree heat for another day. The guy that answered the phone was very rude, acted like he really didn’t feel like waiting on me or talking to me, then proceeded to tell me that he doubts they can get it fixed in a single day but maybe they can. No way of knowing until they take a look at it. I can understand that. I asked if I dropped off the vehicle by 10 AM if I could get it back by 4 pm, the person on the phone just very nonchalantly said I have no guarantees. I said perhaps I should just find a different place then. He replied, yes I should. I don’t understand that kind of customer service but I will never be going back there again. The shop that’s in Winchester is really awesome and I got out of work early just to make it back to my home area in time. Not only were they very friendly at the Winchester store but they fixed my car in under two hours.

I would say the service has been EXCELLENT. I have been getting new tires & oil change at the location. It’s a very busy shop but everyone is vert helpful. I noticed one of my tires pressure was kind of low and I came by to have it checked. The technician put air in all my tires and he found a nail in one of them. Since I bought the road hazard insurance, they are fixing the tire for free. I’m very happy with the service.

Outstanding service
I was on my way to see the cherry blossom when my windshield shattered.
I called their store and they said the very next day I can get a new one installed.
Top notch service
Friendly faces
Highly recommended
I’ll always come back :3

I dropped my car off to have a screw in the tire removed and patch filled. The tires are racing tires so I was told up front the cost would be higher. As it turns out the screw had not damaged the tire and despite the work they performed to determine this, there was no charge. Convenient night drop off for early appointments. Flexible scheduling.

I went by for an inspection. The group of workers put an estimate of about $ 1300 In front of me as the inspection was done after one hour!!! they claimed I needed to spend $ 1300 per «maintenance «as 60,000 miles tune up.
As I told them the tune up was done a couple of months ago, they went silent and didn’t continue ., how urgent it was for me to get the repairs done by them.
It’s a shame the way these people have their hands in people’s pocket. There was another customer struggling to get out of replacing his tires with another mechanic as he was trying to convince the poor man to change his tires.
I never go back, and I’m sorry to criticize a local business as well.

I bought their yearly membership (through groupon) for my girlfriends cars since we just moved to the area. It is close to my house and it included an oil change or two with the membership. It seemed like a win win because the membership was roughly the same as an oil change around town. That went smoothly but it took an extremely long time for just an oil change. We went to pick it up and they had a laundry list of things that «had» to be fixed on her car immediately. The best part was her car was less than 6 months old. It was a 2015. Whatever. The plan was to have my vehicle looked at because my tire pressure monitoring system was lit up inside the cab of my Jeep. They tested them and told me that 3 of the sensors were bad. Their quote to replace them? $ 470. They wanted $ 75 or so for each sensor that can easily be attained online for $ 21-​$ 30 each or $ 50 for a set of 4. These guys tried making a ridiculous amount of money off me all at one time instead of pillaging me over time. What they actually did was prove to a new resident to the area that they don’t know how the internet works. Because of their business practices it’s the last place I would ever take my vehicle.

It’s a shame that I feel the need to leave such a poor review for a local business. I dropped off my 1999 Jeep Grand Cherokee here on Sunday morning and filled out a work request to check out a hissing in my brakes (we were going out-​of-​town for the week, so it would give them ample time to work on the car). I get a call Monday with a laundry list of issues, highlighted to my surprise by a broken brake line, which was a surprise considering I had driven it to the shop with no issues there. The only work I was planning on having done through them was replacing the brake booster, which they quoted me at a shade under $ 1,200. Upon hearing about the brake line I decided against it, as I grew suspicious of this issue.
We returned home today and upon picking up the car had a mechanic, Matt, tell me face-​to-​face that the brake line was broken and had leaked all of its fluid upon getting it into their garage and would need to be done in order to move the car. Once I got into the car I subsequently tested the brakes by shifting into gear and gently accelerating before braking, and surprise! the brakes worked fine. I find it amazing that a business would attempt to hoodwink a customer into having work done when it wasn’t necessary knowing that their story was extremely easy to disprove, and I found their attempts deplorable. I would STRONGLY suggest avoiding this auto shop at all costs.

This is the most horrible place to get anything done to your car. The staff and especially the managers are rude. I had 2 bad incidents. I had a 930 appointment because I needed my car back at noon and I already spoke to the guy and he agreed to it. When I came back the next day at 9:20am, there was only one person at the front desk who was helping someone else for a long time so I waited. By the time eventually another guy came out from inside to help me he said he can’t get me in a spot earlier than 10am and no way my car will be ready by noon which is also fine but he was blaming me for not showing up on time. I told him that I was waiting for 20 mins and he said I was lying which was absolute bull crap.
This is a minor thing but the second one was, the manager called me and gave me crap about a mistake they made last time and he was being aggressive on me to cover up his crap. They should have done some checks as promised but they cut corners and now he was yelling at me when I asked him why are you overcharging me. I really don’t know what sort of a barbarian yells at customers but this guy did.
I have been a customer for many years only because of the location (these guys have always had a bad reputation) and I am going to make sure even if it is out of the way I will go to some place else and will make sure everyone in my circle knows what sort of arrogant pricks the guys here are.

They are dishonest. We went in for a 16 $ state inspection and they failed our car for brakes and gave us a 967 $ quote to get all 4 brake rotors and pads changed. We felt something was not right and wanted to get the vehicle checked elsewhere and get a second opinion. To our utter shock and surprise, the other state inspector told us there was absolutely no way our car should have failed for brakes and it passed the state inspection. We saved 900 $ by getting a second opinion. We are never going back here. If there was a no star option I would gladly rate them that.

Do not take your car here. They are dishonest.
Went in for a $ 16 inspection, they tricked me into buying windshield wipers doe $ 41 without asking me. I would have argued it but had already been there for 1.5hrs, when there was only one car in front of me.

I finally found a mechanic and tire shop with knowledgeable fair and decent people!!!
Have had my F150 here twice and the wife’s 4Runner now as well.
Great deals on tires. Fair pricing and. Shuttle to get you there and back.
Can’t say enough about this place.

I brought my car here for emissions and state. It failed State due to a hole in the exhaust, the service manager (some older fellow) was helpful and worked with me on price to get the exhaust replaced. It did take a few attempts as the exhaust they put on did not properly fit and made some noises. After a few days of trial and error and switching out parts the job was done to my satisfaction. During that process one night I took the rattle can exhaust home, my check engine lights came on, VSC Track OFF and Check engine all came on. I went back to the shop they put it on the lift and the sensor had come unplugged. They showed me thats all it was and sent me on my way. BTW the main reason I got the work done here is because they approved me for a line of credit that would cover the work needing to be done.
About 2 – 3 months later same lights came on randomly on my car… I figured it was the sensor had come unplugged again so since I work near by I took it in on my way in to work. I talked with a service writer who seemed eager to help but said he needed to check with his Service Manager on how to write it up since the work was warrantied. I could see the Service Manager in the back taking his time before coming out to talk with me. about 15 – 20 mins later I was greeted by Brian saying «Can I help you?» I told him I was waiting for the service manager, not knowing who he was. He informed me he was the Service Manager I had been waiting for, I reexplained the issue, he told me that he was under staffed and couldn’t get my car in today, that I would need to leave it over the weekend (4^th of July). I was traveling so that wasn’t an option for me. I told him it was a sensor issue and that I just don’t have a lift to get under the exhaust and reconnect the sensor as that was the same issue from last time. Brian was extremely rude for the remainder of the conversation and basically told me that it wasn’t his problem. I left with a very bad taste in my mouth, wishing that the older fellow Service Manager was there to help. I ended up fixing the issue on my own as I was correct in my assumptions.
I write this review because I have a co-​worked who got work done there after me and dealt with the same arrogant Service Manager Brian (squint eyes and glasses, bald head). The man is a jerk and should be in a role having to deal with the public. Honestly I feel sorry for him… I just want others to be aware when going here. After being a customer here for a few years, both my car and my girlfriends, i will no longer be. I just hope that the Goodyear credit card works elsewhere.

So I was a regular in Leesburg for a long time. Leesburg location is great. I left my car in the hogan and sons parking lot overnight in Herndon. My battery died and they refused to give me a jump… I WAS IN THEIR PARKING LOT PEOPLE! I wrote the owner an email. He apologized and gave me a free oil change. So I gave them a second chance. Dropped my car of for an oil change. Service advisor called and tried to upsell me $ 3200 worth of services. I asked if I needed these items and everything he recommended I get was because my car got a certain mileage. I asked what metrics he based the recommendations on and he didn’t have an answer. This place is the worst. Always looking for an up sell when all I wanted was an oil change. I’ll never go back. Guy at the front desk sucked as well. CROOKS

I took my car in for an oil change and used my coupon. I forget the name of the guy at the front desk, but he was very helpful in explaining what they were going to do. I had the shuttle take me back to work, which was convenient. I was given a call when my car was ready and was then told of all the things that my car needed. I declined doing any other work besides my oil change but they did prioritize the list of items for me. There was no hard sale tactics.

The only reason for 2 stars was the friendly staff and the fact that they have a courtesy shuttle.
I was visiting on business in my personal car. On the way down, the engine was acting up so I took my car to the shop closest to my office. I assumed the fact that it was A Goodyear shop would also be beneficial. Everything started off great. I was promptly greeted at the door and the staff was friendly. After writing up my paperwork and taking my key, one of the guys drove me to my office. Had this been the end of the story, I would have left a 5 star review. However, it’s not…
Later in the afternoon, I got a call from them saying that I needed a tune up; 4 spark plugs and 4 coil packs. They quoted me over $ 1300! I politely declined and retrieved my car. After some research, my car takes plain old copper plugs and they wanted to install platinum plugs at $ 26 each (retail cost for platinum plugs are $ 6). They also wanted to charge $ 225 for the coils (retail cost is $ 80). $ 250 in parts ordered online (Denso and NGK), 10 minutes (not an exaggeration), and a standard socket set and I did it myself.
Now, I understand they use standard labor rates based on whatever the book says and that there is markup for parts to cover inventory and such, but a 400% markup on parts is uncalled for… particularly when they order parts as they need them (see their response to another review) and are not paying nearly what the parts store charges retail customers. I don’t have a labor guide to refer to, but I’m doubtful that it will specify 2 hours for this work.
At least they smiled as they tried to rob me… Shop around if you need anything more than an oil change or tires.

If the manager that called me was more professional and sympathetic I would not have wasted my time rewritting my review but his lack of professionalism and sympathy is the reason for my update:
What can I say, it starts from the manager (who just called me because of my negative Unilocal review) to the assistant manager (who had me wait for an hour and ten minutes to change a filter that she said would take 20 minutes to do to the service desk guy that was working the front desk with the assistant manager.
You could tell the only reason why the manager called me was because he was probably forced to by his boss. He wasn’t sympathetic or apologetic at all and when I told him to look at the negative reviews they have online he shrugged it off and said «people write negative reviews for any reason, for example if we leave a finger print on their door on accident there goes another negative review»… it’s no wonder his employees lack the level of professionalism successful businesses need in today’s day and age! He never once apologized for his rude employees (his assistant manager and the big Spanish guy working the front desk that day).
Being in the service business for the past 18 years I can tell you this is not how any manager should handle an upset customer. He did not offer any ways of rectifying the situation or even apologize for his employees. It even seemed like he was playing on his computer and not really paying attention when I was telling him my story.
If tables were turned the first thing I would have said was «First and formost I am extremely sorry for my employees rude behavior, I have had a very serious talk with them and ensure you that this will never ever happen again. Also I am also extremely sorry for having you wait an hour and ten minutes for a job that we told you would take 20 minutes and should have only taken 20 minutes. I also want to make it up to you by… again we really want to emphasize how valuable our customers are to us here at Hogan & Sons and the way you were treated is not acceptable». Instead I got a manager that was just calling because he was probably forced to and honestly didn’t care and it shows.
Here is my original Unilocal review: I have been going to Hogan & Sons for over 10 years, I have had bad service there before but this was my last and final attempt to get good service there. First off they had me wait an hour and ten minutes to change a filter that they said would take 20 – 30 minutes max (originally they said 20 minutes then said 30 minutes). When confronted about this the lady was extremely rude and her coworker was even worst. I was angry and upset for having to wait so long and told them I would write a negative review online about my service. The male coworker then mocked me «ooohhh a negative review oooohh» etc etc. I laughed it off and asked for my keys and left without the filter. I also asked to have the district manager call me but they never did (not surprised). I will not be going back there ever again and when people ask me about that place I will tell them my story.
I guess the fact that they barely have 2 stars on Unilocal and 2.5 stars on Google should be a sign…
I just goggled auto care shops in Herndon and found the following with 4+ stars:
AutoScandia, Zaf Auto Repair, Herndon Auto Care & Tire Center, Wiygul Automotive Clinic, Elden Collision Center (I have used them before — they are great).
Can you guys take a wild guess on which auto repair shop had the lowest rating? HOGAN & SONS. In fact it had the lowest rating out of 23 auto repair shops in herndon, LOL not surprised (I wish I researched this a while ago).

Vicki is amazing. Ah-​maz-​ing!!! Nothing like having a flat when it’s in the single digits — but her great service made it bearable, even borderline pleasurable. This review is for a late night (right before closing) mishap where the folks at H&S stayed late to make sure I had safe transportation in the cold.
I had to purchase four new tires for my Lexus during a nasty snow day — did I mention I didn’t wear gloves that day? –so I wasn’t exactly happy when I walked into Hogan and Sons Tire and Auto. Vicki smiled, welcomed me, couched the bad news as nicely as possible (my AWD had to get ALL tires replaced if I replaced 1), and then sold me 4 new tires for a military discounted price.
It was late – about ten minutes before closing – but the staff stayed past closing time to ensure that I had a safe car to drive in the bitter cold. Thanks, Hogan and Sons! Nobody likes the inconvenience of a flat tire nor shelling out a grand to replace all four, but life happens. It’s nice to have the friendly, competent, and genuinely helpful folks at H&S when it does.

I’ve gone twice to Hogan’s to get an oil change. First time was great: The front desk personnel was exceptionally friendly. She also gave me a follow up call a day or two after to thank me for using their services, and told me that, for future servicing, I could drop off my car and they would give me a ride to and fro my office building a minute away. The cost of a synthetic blend oil change (5k miles) was very competitively priced (use their coupons). The only gripe here would be the really long list of recommended repairs/​services they made which some of my auto-​nut friends, upon my presentation of list to them, said most of it was not necessary.
Second time: Different person at the front desk with a completely different attitude. Upon noticing I hadn’t taken them up on any of their recommendations from the first visit, lectured me on not taking care of my car and, then, said something to the effect of «I’m assuming you don’t want us to do any checks for you since you don’t really care or would do anything anyways right?» while scowling and, with a tone truly dripping of condescension. He also said I would have to be charged an additive for the synthetic oil change for my car to run another 5k miles before undergoing next oil change; I asked him why, this was not necessary during my first time and he didn’t answer.
I am not positive yet on returning — have reservations. Customer service and trust factor is lacking.

In response to my original review, Brian H. of Hogan & Sons advises me to call the Herndon Manager Rob Pittman to discuss my experience. However, I had explained the circumstances directly to Mr. Pittman at the time of the incident referenced below and he summarily dismissed my claim and I was provided no recourse whatsoever.
I would ask that Mr. Pittman read my account of this transaction and perhaps handle himself differently should a similar situation arise in the future. Based on his quick defense of their actions at the time of service, complaints of this nature seem to be commonly heard at this location.

So I stopped in because my tire light was on, and was greeted by a warm friendly voice. I explained to her the light situation, and she was Explained that it’s probably due to the cold weather. She followed me outside and asked that I pull my car to the bay. I also asked if someone could figure out what the loud noise was coming from, and she said they’d take a look.
A nice guy came out and had me pop my hood … All while she was filling my tires which were very low. The wonderful guy explained that I needed steering fluid and he filled it. Said to bring it back tomorrow so that they could see where the leak was. They did all of this for free. Wouldn’t let me pay them. Vicki and Mark — I can’t thank you enough for your wonderful customer service. Customer for life. I will return tomorrow for a more in depth look at my car. Outstanding service.