Kim’s Watchmakers and Jewelers

I stumbled upon this place looking for some tiny screws to repair a spyglass. The owner of the business went out of her way to find some for me, then refused any payment for them! I went back in the next day to have my watch battery replaced, and was pleased with how quickly they completed it (less than 5 minutes) and only charged me $ 7. Their customer service is great, and it is so nice to have a family owned business to support instead of chains who don’t care about your busienss.

What an amazing service! I will absolutely go back. Very professional, friendly, polite, pleasant and efficient! It is a little hidden gem (no punt intended) in a shopping center!

Not only the best jewelry store but one of the best business around. They replaced my watch battery for the cost of the part. Took him less than 5 minutes to swap the battery, and reset the watch. Just chatting with them for a couple minutes it’s clear the employees are very smart and good at what they do. Would come back for any watch, clock, or jewelry repair in a heartbeat.

I love these guys! They never up sell you and they are efficient and quick! Never have I found a service provider I liked as much!

Came in to get my watch battery switched out. Charming little family place, got quick service for a very reasonable charge!

Went there to change a battery for my watch, I was told on the phone it was $ 6.75. After they put a battery in, it’s not working, he told me they need to take a look, will call me in few days. When they called me, they said the watch needed maintenance, it will cost $ 89. So I took the watch to another watch shop in Vienna, it took less than 2 minutes wait, everything works perfectly for $ 10! Go figure.

Mr. Kim’s is my go to place for all things jewelry, watches, etc. for over 20 years. Just the best in service, honesty, and reliability.
Had a watch repair done here recently and Mr. Kim is still the best I know.

A honest, family owned business that is quick, efficient, and well priced.
I visited them today with two watches. The first watch needed two links removed. The second watch needed the battery replaced along with a link removed. She had it done in less that 10 minutes, total bill was $ 11. She was nice, and worked very efficiently.
It’s a smaller store. Bring cash if your purchase is under $ 10.

This place rocks. Walked in and was immediately greeted with a warm and friendly welcome. Explained that I needed one watch resized and another required a battery replacement. At this point was expecting to have to come back in an hour or so, instead the gentlemen said «give me just a sec». Less than five minutes, Troy (I believe his name was), had both the watch resized and a new battery in the second watch. Will be taking all future jewelry mods to this place from now on and even considering picking up one of their fancy pocket watches at my next visit.

I have lived in Herndon for a very long time and have seen this store in the K-​Mart shopping center since I was a kid. I usually always take my watches to Herndon Clock & Watch in downtown Herndon if I need anything done, but It was Monday and he was closed. So I figured I’d go to Kim’s since they were open. I should have waited.
I had a very simple request. I purchased a new Swiss automatic watch, and I needed to have two links removed from the band. This is extremely easy, as the watch has screws instead of pins, so you just need the correct size screwdriver and it’s as simple as that. I would have done it if I had a small enough screwdriver (1.4mm). Kim said no problem and he could easily do it, so I figured this would be easier.
Once he started working on it, I saw him go for three or four different screwdrivers during the 5 minutes he spent trying to remove the screws to take out a link from each side. Why would he need to be using more than one screwdriver? Seemed very odd. After he was done, I got the watch back and you could clearly see he was using at one time too small of a screwdriver, then one that was too thick, and kept switching. The screw heads were all mangled and cut up, which is not acceptable on a brand new $ 3,000 watch.
I mentioned this to him right when he was done, and with his smile he said that the manufacturer should give me screws for free. So I called the next day to the US service center and told them I’d need new screws, which of course cost $ 43.75 with shipping. So I went back to Kim’s and when I walked in, he told me to wait because he was finishing on a ring, which he was trying to fix with a metal pliers. I told him the cost for the new screws and said I’d like him to cover it. He told me he doesn’t guarantee not damaging the watches when he does work on them (what kind of a comment is that?) and it’s nothing he feels he should have to pay for. I told him if he told me any of this before he took my watch and my money, I wouldn’t have let him work on it. He later agreed to pay for it when I got him an invoice, which was the right thing to do. Everything seemed fine and I was going to write a nice review because he did come through in the end, which is important.
So I got my invoice yesterday after purchasing the screws, and today I went there to get him to pay. It was rather busy, so I waited about 10 – 15 minutes. When I was my turn, I handed him the invoice and he reluctantly gave me the money. When he paid me back, he said, with a smile, «We have never had anyone complain about scratches/​damage to a watch, so please don’t ever bring your watches back here again». To which I quickly replied that it was not a cheap $ 100 watch, but a very expensive one, and it was his sloppy work that caused this problem. I assured him I’d never return, to which he smiled again and told me to have a nice day while waving good bye to me. He was quite rude, under the guise of being nice and friendly. That’s the truth about the kind of person he is, so be forewarned. Genuinely nice, as other people have said in their reviews, clearly is not this person.
Fact is, if you have any nice, expensive, or sentimental jewelry or watches, this is definitely not the place to go. He does not take care in his work, he clearly stated he does not cover any damage he causes, and that is a poor way to run a business. All the good reviews on Unilocal are because it’s inexpensive, but you definitely get what you pay for. Go to a reputable shop and avoid the headache and potential damage to your items.

Extremely friendly and efficient service at a great price. They replaced one watch battery and removed links another watch in under 5 minutes. Beautiful baubles to ogle while you wait.

This little shop is a gem. Operated by a genuinely nice family, their prices can’t be beat. I first took a watch to Aspen Jewelers where I was told it would cost $ 15 to remove some links from the watch band; at Kims, they removed the links AND I got a new battery for another watch and my bill was $ 11.50. It’s a small shop but they have a very nice inventory of jewelry and watches, all at reasonable prices.

Got batteries installed for 6.75. Amazing …

Honest guy that knows his profession. Fair prices. I highly recommend this place. Compared to all these big name places at mall, I’d rather go here. At this place you feel like you’re getting a fair price.

I lost one of the screws for my earrings and have been having a hard time looking for a replacement. I had been to the one in fairoaks mall but what they had was a plastic rubber replacement for $ 20.
SO i saw this place and decided to check it out. They have to buzz you in first.
I told them what the problem was and they brought my earring to be fitted and viola they have a replacement which was as close to the original one. I’m happy and gladly paid my dues.

Great service and at an amazing price.
I got my Tag Heuer Monaco overhauled as the rotor was not working properly (not charging enough). Kim’s did a great job. They overhauled it, fixed everything, and (probably) regulated it a bit better as well. Now it’s doing (+/​-​) 5 seconds a day as opposed to (+/-)15 seconds it was doing earlier. I’d go back to them again if my watch is in need of repair (hopefully it isn’t).
The store is kind of crowded and some of the jewelry stuff may not look great at first glance. But my objective was to get my watch fixed and I can’t complain.
It’s in a strip mall. Mall parking is available.

First reaction was that this shop had a great selection of jewelry– gold and sterling silver charms, precious stone earrings and necklaces, etc. I asked the gentlemen to take two links out of my wooden watch– not only was the price only $ 5, but he did it in less than 5 minutes! I was in and out the door in no time. Prompt, courteous service by a knowledgeable craftsman. I’ll be back! Thanks so much!

My boyfriend needed to get a new pin for his watch and to fix his gold chain. The service was very fast and the owners are incredibly friendly, I definitely recommend going in, they even have a nice variety of jewelry for sale. The were very honest will go back if we need any services in the future.

My review is related to watch repair.
First — I have to say they are very nice to work with and I prefer to support local family owned businesses like this one and they are a pleasure to work with.
I am sure they are great for simple watch issues like battery or fitment.
My experience is related to servicing the watch, and watch repair. After servicing my watch, I had to come back 3 times. First time the case clamp screws were left off during reassembly and the face moved while changing the time — they fixed it. Second time the seconds hand came off — they fixed that. Then, my crown broke off — I can’t say if it was something they did or just age/​wear although it’s coincidental. Either way, I was prepared to pay to have it fixed, but after a few days they told me they couldn’t source the part and that I should take it to an authorized dealer.
I took it to a different local shop and they fixed it within a few days. They also noticed that not all my gaskets were replaced despite the watch being serviced (gasket replacement is standard for service/​cleaning).
So my 2 stars review is based on:
— having to go back 2 times to fix things that apparently weren’t done right the first time
— not being able to replace the crown and knowing that another shop had no issue sourcing or repairing it
— knowing that the gaskets weren’t replaced during their ‘service’ of the watch. Since my watch is over 20 years old and frequently gets in the water, this could have meant the demise of my watch if I hadn’t taken it to the other shop and had it serviced properly.
Despite my experience, I have to say I liked these people and would still consider them for quick minor things. I guess my needs were beyond their expertise or it was an anomaly.
If you have an expensive watch and/​or need serious repairs to a watch, I would go elsewhere (there’s another local watchmaker).

I’ve been using this place for watch and jewelry repair for many, many years. This is a staple in Herndon. Its in the Kmart shopping center. Its a small family run operation which I love. And the Kim family is super nice. They can replace your watch battery as you wait. The prices compared to other places I’ve been have been really competitive. Not to mention I have a fondness for small local businesses.
Certainly if you live in the area and are in need of watch battery replacement, and or jewelry repair I’d recommend checking this place out.