Cocoa Family Practice

I can tell you that the doctors/​nurse practitioners do not necessarily care about the well-​being of their patients. I found that the practitioners do not really listen to you when you are telling them about the symptoms that you experience. The office staff is so rude and unprofessional. The waiting time is very long. Once they had me wait there for over an hour and did not apologize to me for the wait. I observed that many healthcare professionals working at this practice hold the trashcan door after they sanitize their hands to throw a napkin, etc. And after touching the trashcan they don’t sanitize their hands again before they attend to their patients. Once a practitioner touched the seat of the toilet for a urine test and then without sanitizing their hands they examined me. That was the last draw for me. How can you pretend to be in the business of healing people and do not pay attention to the most significant rule of sanitation.

Ive been going to this practice for far too long. The other day was the last straw. Horrible customer service here and everyone has bad attitudes. I will be finding another practice that is nicer to their patients. No one likes to go to the doctor, so why make it worse by going to Cocoa Family? This place used to be better 10 years ago, but they have really let themselves go. Mike b hit the nail on the head in the review before mine.

Customer service staff is horrible, rude and give a careless attitude. All the doctors are over worked, they spend more time typing into their laptop then they do looking at you, no follow up calls no one cares here.