Jo-Ann Fabric and Craft Stores

Fun place for crafters to shop. We were interested in the Cricut and the store manager was very helpful. Made sure we were signed up for mail, email and the teacher’s discount for my daughter. Great customer service.

Horrible customer service, if i could give zero stars or even half a star, i would. The lady that was in charge of the sewing machines for sale was watching every move i did while checking out their display machines, which already made me uncomfortable, making me feel like a criminal. I have money and don’t need to be treated this way. Then she had the decency to tell me they are not toys and that I was going to break them! In my head, i was like, «wth! I know how to use these machines, i’ve used them for over 10 years!» I then ignored her for a second and began checking out another machine i was curious about, she then told me not to touch them (then why they out in display, with play fabric pieces on them)… Oh, and that they were there to be purchased… (No way! Really?)… I then was showing my cousin how the machine works because he is curious to learn and since we waiting for our number to be called, i started showing him. As soon as he touched the sewing machine, the lady gave us mad attitude again and told us to not play with them, i told her we were checking them out to make a purchase in the future and that i was showing him how that particular one worked. She then said, «if he wants to learn, go take a class!» At this point, i had enough, i was about to tell her something, but i hate making scenes, so i stayed silent and moved over to the fabric side. When we were done getting all of our material cut. I walked past her and told her, «thanks for the excellent customer service!» As sarcastic as possible and without yelling or anything. She, instead of being a good employee and gone along with it with a thanks, replied with a sarcastic fighting comment as well, «thanks for playing with the machines!» I got upset and told her, «i was not playing with them, i know how to use them all!» I didn’t want to start any scenes, so I walked away and left the store. But, that whole experience was a nightmare in a store i shop at a lot and i hope no one else has to deal with that extremely rude lady again. Next time i wont hesitate to start a scene either, this first time was the free pass. But, no one should ever be treated this disrespectfully.

Love the store however I wish they carried more high end yarns. I always find something i know i needed at the time lol. Plus i can get gifts from here and its always perfect. The consistancy of what they carry is nice and it usually can be found if not they will help you order it. Always good service

What I like about Jo-​Ann is that the people who work there really work with you as far as making sure you take advantage of any and all sales. One clerk actually introduced me to a website that had Jo-​Ann coupons, so that I could use both the coupons on the Jo-​Ann website and from that other website. I got addicted to the faux brocades to make kaftans — ok, so it’s not silk, but it still shimmers and looks very luxurious. And at 6.99 a yard, $ 20 gets me 3 yards, what I need. I am a beginner, making my own patterns. It’s fun to sew when it is this affordable!

The employees here are just impatient and rude. Don’t try to ask questions because they only want to do the bare minimum. Just disappointing to say the least since there are no other Joann’s around here.

Don’t come here and ask for help. Unfriendly and not helpful best describes my experience.

Horrible staff girl at the cutting board was so rude and they had about 30 people waiting because they were under staffed and became very rude. They are EXTREMELY over priced we left and came to hobby lobby to find the exact same materials and accessories for half the price. Would NOT recommend

Every time I come into this store its the same thing. The customer service is terrible! The same lady that checks me out almost every time has a little attitude about the coupons and tries to rush me along. I now have to check my receipt every time before I leave because she likes to not accept the coupon and not say anything. The cut table is even worse almost a half hour before my number is even called. Not because there were a ton of people in front of me but because there forward progress is that slow. I love crafting and I prefer joanns prices products and policies over the other local stores plus this is the only one near where I live otherwise I would most certainly take my business elsewhere based solely on the employees they keep.

The bad reviews above are obviously written by people who either don’t know how to shop in a craft store or are too important to wait in a line — soo ridiculous! Anyone with an ounce of patience can see that those employees at JoAnn’s are in high demand & that the store being understaffed just isn’t their fault.
That said, the worst part of this JoAnn’s is the grumpy customers I have to listen to while I shop…

Way under staffed. 15 parties in line. Staff working very hard. Joanns is losing business here. Three potential customers just overheard commenting tgey didnt really need what they had picked out and opted to leave. Staff your store! I would leave too. I just feel bad having had something cut already.

My friend and I went in because she is making a blanket. We found the material we were looking for, but when we had to get it cut for size the lady there was very rude. I’m not sure if she was just having a bad day or what, but I certainly didn’t like the attitude she gave us. Besides that, i am giving them three stars because they have a lot to choose from and the material she got was on sale so that’s all that matters.

They never have enough employees working to make my shopping experience go smoothly. The checkout is a long wait and I always plan for that when I come here. I have seen people leave carts full and just walk out because they are angry about the wait.
I have learned that this isn’t the type of store that you just run into. I plan my visit to the store when I have plenty of time to look around and wait my turn.
They have a ton of fabric and yarn. My sister has been making me scarves and hats so I’m always looking for nice colors. They have sample pieces out that are made into little things so you can see what it will look like when you make something out of it.
I like their holiday season section because it’s full of adorable ideas for your home. They have a nice candle section that will not disappoint.

This has to be the worst branch in the chain. Staff is rude, never enough cashiers. No one at customer service (because their being cashiers). The store is not kept up well. Bathrooms dirty.
The only reason they stay in business is because this is the only Joann for 50 miles. I’ll drive the distance from now on!

This is a relatively new store and it’s clean. That is about the only positive thing I can say about it. I’ve shopped here about a dozen times and almost every time have had to deal with very slow cashiers and grumpy employees. One thing another reviewer mentioned and I’ll back up is that you have to be aware of what you’re being charged at the register. Mistakes happen, sure. But it seems to happen a little too often. I don’t like being charged full price for sale items. I do not plan to ever go back to Joanns, I’ll drive to Hobby Lobby or Michael’s if I need to.

I’ve lived here for 25 years and shopped at Joann’s for that long. The place has always been clean. The management has consistently gotten worse. I’ve walked out many times and taken given my business elsewhere (which is a lot of $$$, cuz I cater and help at schools, etc) due to the lack of support at the cutting table and checkouts. I went just 2 days ago and was politely welcomed by an employee sitting at a table just inside the door and then after looking at a line of about 12+ people and only 1 checker asked her why she was welcoming me instead of checking and then left. The visit before that I needed just 1 yd of ribbon cut (it was just after opening time so there were very few customers), there was 1 customer with a cart full of bolts of fabrics and 2 employees at the cutting table, all chit chatting and as I stood there watching and waiting (no acknowledgement) finally asked the 1 employee, that was doing nothing but leaning over the counter, if she could take care of my 1 yd? She said she could cut it but not measure it. ??? Or something like that. So I went to an employee that was stocking the shelves and asked her. She said «ummm… Maybeeee? Let me check.» And then got on her mic and walked away never to return. I don’t get it! Absolutely NO customer service. I avoid this place as much as possible which kills me cuz I like a lot of the merchandise. Those aren’t the only incidents, I could go on and on but it’s not worth any more time.

I grew up going to the JoAnn on 7^th street with my mom, back when it was House of Fabrics. I was impressed by how big, clean, and well-​stocked this new store is. HUGE selection of fabrics, crafts, holiday decorations, jewelry making supplies, and so much more. Although there are several attendants cutting fabric, make sure to take a number BEFORE you look for your notions and other items while you wait… The wait can be long and you’ll hear them announce your number from anywhere in the store.
Great upgrade, and I’ll be back!

Clean and new store.

I love the new location and it’s clean friendly! The place for crafters