PRIORITY ONE PROPERTY

This is my first time renting through a property management and so far so good. Anytime there is a problem they are always right on it. All the staff is super friendly and always smiling. The office is always nice and clean and very organized. I would highly recommend priority one property management.

If I could give zero or negative 5 I would. We expressed an interest in a property 1 – 2 weeks before they were able to view. The conducted screening questions and led us to believe we were high priority for a specific property location. They told my husband to call early one morning so we could schedule a viewing. We got the run around. So I called the next day and they said they already had an application, it just got put in the day we were supposed to have our viewing. I was irate. They threw every excuse at me, never once did they apologize for their incompetence and I told them they lost a customer.

The women at Priority One Property Management in Hesperia are very rude and disrespectful. I left the house clean that I rented from them in Victorville, along with the garage and priority one charged me $ 150 cleaning fee to wipe down inside of garage door, a hand print on a wall and strings I left hanging from the ceiling fan. The pictures do not indicate a $ 150 job. One of the women that works there who handles the accounting became very aggressive on the phone stating that her cleaning people charged the right amount and when I requested receipts and to sit down and review the pictures with her she stated, «I am not going to hold your hand and review pictures with you.» She told me she doesn’t have time and will not help me to go ahead and call the housing authority. When I asked her about my deposit she said she doesn’t know what to tell me because the owner has the deposit, however, I don’t understand how your cleaning people got paid. They completely have avoided my emails. I cant not believe how unprofessional these people are and will definitely take it to the next level.