Range RV Center

I just tried to get warranty repairs for a Forrest River Travel Trailer, and was refused an appointment by the customer service department, «because I did not purchase it from them. But, I was given there name from the manufacturer warranty representative. This action will cause me to take all my business elsewhere. Even the new purchase of our next unit.

Range RV has had my boat in their shop for over five and a half months, virtually nothing has been done, what has been done has been done wrong, and the worst of it all, is my boat was left outside for months to be rained on and rained on and rained on. My Flooring, and all of my seating framework is saturated, turning black and starting to decay. This was an insurance claim and they had been paid upfront. Sadly, my boat will have ongoing problems for the duration, and their neglect to protect my property during poor weather, has cost me dearly. Avoid this place like the plague!

I am writing to let everyone know that Range RV stole 6309.55 dollars from me!!! DO NOT PURCHASE ANYTHING FROM THEM!!!
I was in the market for a RV and found one at Range RV that I was considering, and went in to make a deposit of 500 dollars. When I went in to see the sales associate Pete, whom I was working with, we had a verbal agreement that everything, including the contract, would be completed on Friday since my husband was not with me and we were still waiting on bank approval. Pete then told me since my loan, if approved, would only cover 21 000, that I should just make the remainder which was 6309.55 down as the deposit to expedite the process on friday. He then had me sign a temporary document that did not have any information besides the total amount for the trailer (27 309.55), nor did Pete go over any part of the document with me. He had told me that this was just a temporary document to let his company know that he was in the process of selling a RV and we would fill out the real documents on Friday when my self and my husband were both present to complete the transaction.
Unfortunately, for Range RV the very next day (within 24hrs) we decided to go with a different RV from another company. When I called them to get my money back they told me that I had signed a legal contract and that if I had any questions to call Pete himself, but there was no way I was getting out of it. When I called to speak with Pete he had asked me what happened and why I was trying to get out of this purchase. I was completely honest letting him know why we were no longer buying the RV from him and that I was calling to see when I could go in and get my cash of 6309.55 back from them. Pete explained that he doubted that they were going to allow him to give me my money back, but he would see what he could do for me. We left it at that for a couple days and then texted Pete on Saturday to see when he would be in the office, then informed him we would be coming in in the early afternoon. After arriving, we waited on Pete in the office and when he came in he was shaking his head and really nervous to talk with us and went to the bathroom to wash his hands. Pete came back and tried to explain that the incomplete «temporary» document that he had me sign (without going over with me) was actually a legal contract, even though it is not properly filled out or completed. Someone else then came over telling us that it was a legal document and that there was no way we were getting out of it and told us we still owed them 21 000. I let him know that was not happening and we would take them to court if we had to, he told me that was fine because we wouldn’t win and if they wanted to the could take me to court for the whole amount because on the «temporary» document that we signed states that I owe 27 309.55 not 21 000. I told him I gave you a deposit and thats not in the box where it should be, he then said it doesn’t have to be the only thing that they have to give me showing the deposit I made was a receipt and that they do not have to put it on the documents. He also tried to inform me that there is no cooling off period, however how can you cool off on something that you never took possession of? SO then he continued to tell me that I was not able to get the money I did put down back, just because I changed my mind.
This incident is very upsetting, and I wanted to make sure that ANYONE in the market for a trailer knows that Range RV will do and say anything they can to sell a trailer regardless of it being legal or even morally correct. I will be taking them to court and hope that no one else has to deal with this situation or stress from a morally corrupt company.

–0 Don’t even bother with this Dealer — the office staff was not willing to lower price even with a down payment– took My husbands DL and did not return it to him — was rude to us like we were beneath him and didn’t know RV prices for the unit we were looking at! When asked to mail DL — wouldn’t do it –had to drive all the way back to get DL — went and go a better price down the hill! DONT BOTHER WITH RANGE RV !

Range RV might have message retrieval issues, but once informed of my issues were eager to make it right. Our malfunctioning new propane detector was replaced. The new battery wasn’t getting a charge due to a crusty connection they didn’t catch the first round. The step that wouldn’t close and latch was thoroughly inspected. I’m glad I gave them a second chance.

I’ll tell you what, this type of business is sensitive to «reviews» so to judge them based solely off rating is ridiculous. I have brought my trailer here for service several times and have easily become my maintenance service dealer of choice. I’ve always felt like my satisfaction was of utmost importance, and I’ve never felt like my concerns weren’t listened to. Always taken care of and Best in the High D by along shot.

Just had an awesome experience at Range RV. My wife and I have always owned 5^th wheels and toy haulers and decided to look at a couple of motorhomes. We found a motorhome at range rv and were instantly sold. Both Chip and Pete were great and extremely helpful. Was probably the best vehicle buying experience I have ever had. The service department is great too and Pablo and Jerry helped us out with some technical issues. Very happy with our experience ar Range RV.

Rudest place ever! Instead go to Major RV or I15RV.
Our experience… We did not want to waste time, since we aldeady knew what we wanted, so we told Chris, salesperson. He pointed to where the toy hauler was from inside the building, under their RV freeway sign. We had to ask if they had a golf cart, since it was a good distance and we were at 3 digit temperature. He looks at us, like we weren’t good enough and took us with an attitude, dropped us off and left us there. Later he came, and we told him we were interested in one, and wanted to negotiate the price posted, so he took us back and pulled credit application. We expressed we would do that, if the price was what we wanted to pay. We asked to check with supervisor, he came back and said he needed to fill out credit application, his demeanor towards us was one that we felt discriminated. I must say I had not felt this way since early 80’s in Manhattan Beach. When we asked to speak to his supervisor, he pointed at himself and said he was it. We got up, and were ready to walk out of there, and we were asking the receptionist for his name and he brought someone else «Chip» yeah, that was the name. We told him we wanted to see if the price was negotiable, he basically argued with us and never even answered if price was negotiable or not, he kept insisting on the credit check… Bottomline, if you don’t look white, don’t even go there. They didn’t even bother to find out that we were ready to pay for this toy hauler cash and already had a cashier check for their asking price.
Go to MajorRV on main St, Brandon, gave us awesome service! Also, Rob at I15RV, gave us great service unfortunately they didn’t have what we needed.

WARNING, WARNING, WARNING! HORRIBLE, RUDE, OBNOXIOUS STAFF!
I was driving on the freeway and noticed an RV that I was very interested in and decided to call to find out about it., «Chip» (whom appears to be a ghost because he is never inside the dealership but always answers the phone) said to come on by. My wife and I came in and met with «Pete» and was shown the RV (which we really liked), but the problems started with the dishonesty at the time of writing up the «Purchase Contract», «Pete» inserted a «$ 995 CASH ACCESSORY » line item which I did not realized until getting home from this MOM AND POP PEACE OF CRAP, UNPROFESSIONAL «BUSINESS». I called «Pete» the next morning to ask about the $ 995.00 EXTRA CHARGE (it is a RIPOFF) and he explained that «it is fee for them to inspect the RV», but he forgot to tell me about it…
Pete pulled my credit report and submitted to his lender and said I was approved, but will have to bring proof of income. I agreed and arranged to come back the following day to finalize my purchase, but did request to DRIVE THE RV before buying it. Pete said that it was «his day off» and that I could not come in if he was not there”. I stopped by anyways after calling and speaking to «CHIP» (the friendly Ghost) again and he said that I could test drive it. Upon my arrival I met with somebody else and THIS RUDE, UNPROFESSIONAL, man that referred to himself as ‘EQUAL TO CHIP AND SALES MANAGER/​FINANCE manager” REFUSED TO LET ME TEST DRIVE IT WITHOUT SHOWING PROOF OF INCOME, (WHICH I HAD IN MY POSSESSION ALONG WITH MY DOWN PAYMENT) until I had provided it to him. He also said that he «DID NOT WANT TO WASTE THE GAS IN THE RV» and allow me to test drive it.
My wife and I decided to leave and never come back to this SCAM, SHAM OF A BUSINESS THAT SHOULD BE OUT OF BUSINESS!!! DO NOT BUY AN RV HERE!
YOU WILL REGRET IT!!!

I would rather not leave a star, but, I have to so I can write a review. I have been on their lot 4 times now and have been ignored EVERY time. I had to basically force someone to take my number. I wanted someone (he told me it would be Chip) to call about the price on something I was interested in. NEVER received a call. Went their again today. 3 people working, stood in the lobby to ask a question and was ignored by all. Finally asked someone anyway. I wanted to look at a trailer that was locked, I was asked if I was interested in it. I said I’m interested in seeing it. Asked a few questions after I saw it and was asked if I was ready to lock in. These people have made it very clear on every visit that they are not at all interested in helping me or earning my visit. Too bad.

After reading some of the reviews from Range RV, I decided to call and set an appointment anyway. I figured I would see how I was greeted and had my questions answered. I’m glad I did. I was greeted by a kind gentleman who told me he would have someone come out to help me. Within three minutes of my arrival an employee, Rachel in service was answering all my questions. The shop was busy and there were three customers ahead of me. I showed up with my 26′ trailer attached to my truck just with a regular hitch. I asked about the weight distribution hitch with sway bars. After Rachel’s knowledge & explanation in detail we decided to do business with Range RV. In less than one hour from arrival we where taken care of, hitch installed by professionals and other items we needed and needless to say we were glad we came to Range RV. Our new home for taking care of our new Trailer. Thank you Rachel for tending to us and helping us have a wonderful experience with your company. See you soon.

–0 is my rating for this place. They got a star because I have to leave one. Peter their finance guy was unable/​unwilling to help me with minor issues with my credit. Instead of letting me know they didn’t want to do business with me they ignored my calls. So I took my business down the hill to Mike Thompson’s in Colton. Fast friendly service there and they answer your phone calls. Not to mention great prices.
As a small business owner myself I pride myself on word of mouth so if your considering a RV don’t go to range RV!!!

Stopped by Range RV yesterday aftetnoon to look at getting a motor home and was greeted by one of the rudest sales person I have ever dealt with. I told him what I was looking for and my price range. Also sincerely told him that I didn’t want to waste his time if he didn’t have what I was looking for.
I could tell I was an inconvenience and apologized for being a hard sell which he replied I was not. I thanked him and while I was walking out I heard him say that I would be an easy sell if i got the f**k out. I told him that I heard thay and that he was an a$$ h0! e.
Went next door to Affordable RV and was treated respectively. They were very nice and I was very happy with my visit.
I have heard others say the same thing about Range RV. Hope your visit goes better; if not try Affordable RV.

Rude salesman would NEVER recommend this place will be taking my business down the hill. This place SUCKS!

Phenomenal experience from start to finish!!! These guys (and women) treated my husband and I with some of the best customer service and respect I’ve seen in quite some time. We paid for our unit out right and the finance manager, Pete got straight down to business and gave us a deal that was basically a steal. The salesmen, Tyler & Chris were polite, extremely knowledgable and above all on top of there game when it came down to the overall communication during our buying process. Terry, who handled our paperwork was such a sweet lady… And I can’t forget the tech who did our personalized inspection and final walk-​through, Ivory! Simply put, AMAZING! He not only went through every single detail from top to bottom, inside and out, but went above and beyond to help ensure everything was properly set up with our truck to ensure a safe & secure drive home. The finance manager, Pete even text us about 3 hours later to make sure we arrived home safe with no issues. To wrap this up, I really can’t say enough good things about our experience with Range RV other than if your looking to buy a trailer, toy hauler, rv, ect… Don’t waste one second looking ANYWHERE else. They surpass every expectation on all levels and will make sure you leave with a smile on your face! We will definitely be customers for years to come.

I’ve dealt with range RV and found the sales men and service manager very rude so I do my own repairs its to easy and much less expensive. One time I was looking at New RV’s and I told the sales man the price was to high I made an offer and he got angry because he didn’t like the offer and he started badgering me and harassing me until I left. The Ass followed me out to the street where I was parked and kept harassing me. another time I had a tire blow out on my 5^th wheel and they wanted 2800.00 to repair the damage to my 5^th wheel. Just for kicks I looked up the repair parts on line, Range claimed a fee for paint but when I checked down the hill the tin siding came painted, so Range was trying to rip me off that pissed me off because there was no paint necessary, not only that they wanted to remove the water heater also not necessary to do the repair. I got the parts and did it my self it cost me 75.00 for parts and 4 hrs of my time although my insurance paid me the 2800.00 for the damage I was able to keep the rest. I go to Affordable RV down the street now, or down the hill its only 38 miles to RV dealers in San Bernardino. Because of the poor attitudes and bad business practice at Range I would never buy an RV from Range nor will I allow them to do work for me because they tried to rip me off! and I usually replace my RV’s every 5 – 8 years. Their loss. and I guess they really failed to take care of the one guy when there was a fire and it damaged his RV. Google Range RV to see the story. I for one would be glad to see them close up. I gave them one star because Unilocal makes you pick at least one, otherwise I would of not gave them one at all.

Looked for a particular RV and found three, one in Sacramento, one in Tucson, and one at Range. I was able to successfully haggle (and my salesman Pete made me feel I did a good job), and they met us where we needed to be. When we picked it up, there was a leak at the fresh water inlet valve and one awning arm was bad. They replaced and fixed these issues in a timely manner. I found other issues after taking it home and the service guys told me The RV had not been through the service dept. and I had a lot of small fixes that needed to be done, Shower skylight, trailer and tailight wiring, three bad interior lights, and some small stuff. I bought the rig «AS IS» and signed for it that way so it was on me, but the repairs didn’t kill me and were done easily. They pretty much sold me this rig without doing anything to it, but it only had 7K miles, and it is nice shape and we are happy as long as we get the title and registration in a timely manner. Our «final walkthrough» was done with the grandson of Range (can’t remember his name). He could have been a little more patient and seemed to rush, but seemed like he knew his rigs. He didn’t tell us about the lights not working, and told us the rear bathroom door wasn’t supposed to close all the way. C’mon dude, Really? I feel stupid not questioning that but again, that is on me. What this was is the previous owners brought in the rear slide without closing the door all the way and crunched it. How did I find this out? Stupidity. On our first trip, 3^rd night, did the same thing and now know why it doesn’t close properly. Another project, no big deal. Bad Engineering on Fleetwoods part, but this is our first rig with slides and others have told me about crunching a lot of things.
Don’t forget to ask about «Bubba» parked out front with the «Range RV Sucks» sign. It’s almost worth a trip up there just to get a laugh from that decade long saga! I talked to Bubba outside and man what a lunatic, he has the «Range RV Sucks» domain name for sale, $ 10,000. The guys at Range have probably told the story about this idiot thousands of times, but ask and get them to tell it again! LOL!
Overall, didn’t feel pressured and was treated very well by all at Range RV. I feel I got a good deal and didn’t have to go far. Clean nice place, friendly people, Good guys in sales, and Pablo in the Service dept. was extremely helpful and nice to deal with.

Doug in parts knows his business., Saved me a boat load of $$ .As well as Tony on a roofing issue. I try internet shopping but with Customer Service like this, their is no need. Rachel in Service took the time to give me some advice to assure our trip would not be affected. Wow talk about «home town».Awesum job