Valvoline Instant Oil Change

Love this place! Fast, friendly service. Lewis did a great job serving me today. Will definitely come back.

This place is awesome and I always bring my car in to get the oil changed. They are fast and simple. Sure they get try to get you to change this filter and that filter and replace this and that, which will quickly add up. But if you don’t go with every single thing they offer they don’t give you attitude or treat you differently. Plus I’m sure it’s part of their job to check out everything just in case and offer it if need be. I appreciate their work and all of them being so kind!

I am very angry… The customer service was fine but towards the end they told me that I was missing a screw on one of the things on the bottom but told me it should still be fine (I had been driving without it) so the next day I was on my way to work and I heard a weird noise, and then I saw sparks… I didn’t go to work today because of that and when I got it checked they told me that the person who did the oil change didn’t put the splash guard (I think that’s what it’s called) in right and caused it to hit the ground because it was not secured right… I not only spent A LOT of money getting my oil changed but also had to spend extra money to fix the damage and lost money because I couldn’t go to work! Very angry!

Greeted me upon arrival, even though they were already servicing 2 other vehicles; not pushy about the suggested services, accepting my «No thank you’s» and moving on; and fast service! I was nervous about coming to a new location, but the quick and friendly service goes for here, too! Thanks, guys!

Thanks Lewis! Informative and extremely professional.

In the past week I have taken my two vehicles to get oil changes. The first time I went I took my Versa and was a little surprised at the cost, but they did let me know of the options that were available. There was good, better and best. They let you choose which type of oil and don’t try to make you pay for the best… the customer chooses. However, this place seemed trustworthy and I like knowing that there is Valvoline oil in my car. As well, the customer service was spectacular. They suggested I change the air filter, but they weren’t pushy about it at all. They checked my lights, air pressure, and who knows what else. Therefore, I took my other car to get an oil change as well. It is super convenient to drive in and not have to wait for service. Both times I went here I was in and out. I will definitely return for future service.

My car just started nagging me for an oil change, so I did a quick search in Unilocal,found this place to have decent reviews and a convenient location, and headed over.
I only waited a couple minutes before they had me pull up into a bay. They’re very trusting, as I’ve seen too many idiot drivers drop a wheel in a bay, but it seems this is part of their program. You stay in the car the whole time while they do their thing.
As I relax in the car, the guy takes my information and puts it in his computer. While he’s doing that, anywhere from one to three guys are all over the car, checking tire pressure, fluids, lights, air filter, and so on. He asks me what pressure I want in the tires, advises me on the type and viscosity of the oil, shows me a canister oil filter where he puts his name and the date (that was a mistake he caught soon after, as my Prius uses a cartridge filter) and talks me through their program.
Then he hits me with the price. $ 97! Wow! When I expressed my surprise, he started going on about how great the oil was. Ok, I get it, but… Wow!
He then puts on a sticker telling me to change the oil again after 3,000. Again, I express my surprise, and before I can speak, he goes on again about how Valvoline recommends a 7,000 interval between oil changes.
They didn’t know how to reset the car for oil change nagging. Fortunately, I was Googling it while they did their thing.
I paid, they guided me out of the bay, and I was on my way.
All in all, I was satisfied with their service. They were very fast, transparent, informative, and professional. The bays were clean, and it gives the impression of a well run operation.
So why only three stars?
First, the price. Back when I had my SUV, my old oil change guy charged me $ 45. That’s for oil, topping off fluids, and airing the tires. Granted, they did a bit more here, and they did it in about half the time, but is that worth an extra $ 50?
Second, their information isn’t quite right. They didn’t know the power steering in the Prius is electric, or how to reset the computer. Frankly, I don’t expect them to know every car, especially the Prius, which is one funky car. I do, however, expect their computer to know, and it didn’t.
Third, again, their information, which also contradicted their sales pitch. The 3^rd generation Prius has an oil change interval of 10,000 miles. The sticker they put on says 3,000. They say Valvoline says 7,000. Well, which is it? And if Valvoline is so great and wonder to justify an extra $ 50, why is it not as good as what Toyota calls for that I lose 3,000 miles on it?
And why does the sticker say 3,000 miles?
Alright, I know why. They want to make money. There’s nothing wrong with that, but they are a bit too greedy for a 5 star rating, especially when the, um, shall we say «misinformation» they’re providing, will cost me hundreds of dollars a year for no good reason.
Note that I am being generous with the term «misinformation.» After all, the internet isn’t exactly exotic anymore, especially when I can get this information sitting in my car at the same time they give me bogus nonsense.
Finally, it’s just flat out annoying. It seems like any business who works on cars thinks they can lie, cheat, and steal from customers, just for a few lousy dollars, and this place is keeping that tradition alive.
Honest mechanics are as rare as hen’s teeth. That shouldn’t be the case.
Anyway, would I recommend this place? Yes, with conditions. If you are in a big hurry, they’ll take care of business quickly. If for whatever reason you want or need to remain in your car, you can do that here. If you’re getting your car washed right there and you’re almost out of gas and there’s a police checkpoint up the street and your drunk, then maybe.
Whatever you do, I highly recommend you know your stuff. Check on line for what oil your car needs, what the oil change interval is, and whatever else you feel you may need to know. If something doesn’t sound right, or even if it does, don’t be afraid to look it up. Do NOT depend on them to tell you the truth. They might lie, or they might be mistaken, but it’s your car, your money, and your time, thus your responsibility.
If they get offended when you whip out your smart phone and fire up Google, they’ll get over it. Again, your money/​time/​car. These guys didn’t get offended, but then I didn’t argue. They’re obviously on line, as evidenced by their reply to a bad review.
This doesn’t mean I won’t be back. It’ll be three or four more months before I need another change, and if I find myself in a big hurry, I’ll be back. Otherwise, I’ll go elsewhere. Sadly, my old guy is 90 miles away, so that’s probably out.
So, in a hurry, want to stay in the car, have extra money, then you’ll like this place.

A bit too pricey for me unless you have a coupon but even the standard oil change ended up costing us about $ 50 out the door.
I will admit I’ve been here twice just for the convenience factor. I have a toddler who likes to nap in the car during errands and sometimes getting her out is just not an option. The staff was professional and helpful. I didn’t really care for the constant up selling, but I do understand it’s part of their job.

First time at this location. Staff was very professional and courteous. Russell made it a quick and easy service. I had my oil changed and a serpentine belt changed in just a few minutes. I will definitely be returning.

First rate. My first time couldnt have been better. I iwll be back when the dealer is busy. I went on Labor Day and was in and out in 30 minutes. ⁰⁄₂₀ Full Synthetic was $ 89.99 and got a $ 25 tire rotation and $ 10 off for mentioning the first time visit.

First come, first serve. Very quick, very professional. They didn’t try sell what I didn’t need it. Answered all of my questions.

Took my F150 into this Valvoline store and all was good til they started pumping the wrong oil in. We use 5 W 20
They put in 5 W 30 because the pump for the other oil wasn’t working. My husband noticed it right away and had them flush it out and put in 5 W 20. How do you just make that decision and not tell the customer. Thank God he saw that! 70.00 for oil change should be what we want not what suits them.

Staff was very knowledgeable and professional. Service was fast and easy. Use your coupon from Unilocal to get your discount.

Fast friendly and professional. My transmission was 2 quarts low and I didnt know so they topped it off for FREE who does that any more

At first, I thought this was the greatest service ever. Then I drove across the desert and back to realize that I was leaking oil. This drive could have ended very badly. I then had to take it somewhere else to have them inform me that valvoline didn’t replace the seal which was the cause for my leak.

If you need a full-​service synthetic oil change, Valvoline is a great choice. I have been there three times, and so far, the service has been competent and the price if reasonable. They check and double-​check everything. They’ll top off your fluids for 3000 miles after the change. Top-​notch all the way.

Do have convenient drive thru service but have had Rav for 5 yrs and this was first time any place said I needed ⁰⁄₂₀ w oil which of course was more than double the cost of conventional oil and needed special filter

Never had such nice customer service at an oils change place. The guy was informative and polite, never felt pushy.

Very courteous and knowledgable staff. Great service!

Drive through service without getting out of your car. Oil change, transmission, power steering and total maintenance care. They are very helpful and courteous. I am a regular here.