Ramada Hewitt

Checked into this hotel and was automatically displeased, the lady at the front desk just looked at us not saying one word, went into the first room and it was disgusting, sheets were ripped, brown spots on the bed skirts & walls, smudges everywhere. We immediately called the front desk to change rooms, we were then directed to the «cowboys suite» and it’s like I’m staying in a 12 year old boys room and not to mention this room is not any better. So gross, more stains, random tape on the wall, the microwave cord doesn’t even reach the outlet plug!!! We payed $ 86 for one night and we will be eating our money and trying elsewhere! I advise you not to stay here!!!

Pros:
–Easy to find location just off of I-​35 plus near Dairy Queen
–Large room with sofa, desk, fridge, microwave, coffee pot, and tv.
–Very clean!
–Free Wifi (slow but I was able to use Netflix at night)
–Free breakfast (basic, nothing fancy)
–HOT shower!
–Didn’t hear my neighbors through the wall
–Friendly front desk staff
–About 10 – 15 mins from Baylor
Cons:
–Had trouble connecting to the Wifi and it was often slow. Front desk had to reset it for me.
–Key card wouldn’t work even though it was no where near magnets/​credit cards/​computers at any time. This happened twice in two days.
–OJ at breakfast was gross. The only other drinks were coffee and apple juice.
Heads up! You might get a Dallas Cowboys themed room. I personally greatly dislike the Cowboys so that was a surprise for me but I took it in stride and just consider it a funny little story from my trip. :)
TL;DR — Overall, the cons were pretty small things that didn’t bother me much but could be fixed. What I got was definitely worth the price I paid and was along the lines of what I expected. If you need a basic hotel without any frills, this is the place for you.

The only thing that works as intended here is their cash register to take your money regardless of how horrible your stay was.
No hot water in bathroom. AC didn’t cool & room was hot just like many other reviews. No ironing board in the room — called front desk & was told by clueless person that they’d have to go around looking for one. No thanks don’t have time. Loose electrical wire hanging out from AC down to floor. Shock hazard? Or maybe just why AC doesn’t work? Curtains aren’t installed right & the rod handles aren’t attached to the curtains & just hang freely serving no purpose. Cheapy management won’t spend .95 cent for plastic guard so cold air doesn’t go up inside curtain. We stayed on 3^rd floor & ice machine was broken with sign saying u had to go down to 1^st floor for ice. At 11:30pm at night kids and some families were in the loud echo filled lobby screaming and playing chase in hallways near room in full view of desk clerks who did and said nothing to quiet the noise. Insects on walls as well as mold on ceiling. Entire dump had weird Marijuana smell on all floors. Bathroom door was hung crooked and squeaked loudly anytime it was opened waking everyone up. Tile floor was sticky and disgusting. Bath towels were size of hand towels and not plentiful. Construction outside main entrance is faulty and parts of the overhead area where u enter the hotel are crumbling and falling down. Looks horrible and dangerous. Entire motel is randomly decorated with left overs from somewhere else. Very weird all the way down to the toilet paper holders. Paint is peeling off in shower. Poop stains on the back of the toilet prove it wasn’t cleaned.
If u read the reviews here & other sites for this location, you can see the clueless Manager is in the habit of making empty apologies for bad stays but has done nothing to fix the problems overall. He doesn’t care & as long as these ppl get their $$$ they don’t care what your experience is. I will never stay here again and made sure other traveling family members don’t make same mistake.
At 8:30am the breakfast area was already trashed. Garbage left out & pancake batter strewn across counter. There was a puddle of spilled milk in front of the elevator which is a few feet from the only functional ice machine in the entire motel. Spilled ice on the hard tile floor made large puddles that are slip hazards in addition to the milk. The 2 women sitting at the front desk talking to eachother were not interested or aware at all.
When checking out (the best part of our stay) the rude lady at desked asked if our room was ok. When we explained everything in our review she rudely lectured us about how she wouldn’t be discounting our stay since we didn’t book directly with hotel vs an Internet travel site. Keep in mind that I didn’t ask or even mention a discount. It was just her way telling their guest what they «should» have done while trying to drum up more $$$ for them by not booking rooms at discounted prices. Same rude lady wouldn’t even respond to me telling her about the spills that they would have been liable for if someone slipped.
This place seems to like to blame the guest for not reporting the many and reoccurring problems — just read the reviews. Why not just fix the problems??? It’s not our job to inspect your motel & tell you everything you failed to do right. It’s YOUR job as the motel to stay on top of it & actually do something about the issues you know exist.
Avoid this dangerous unsanitary eye sore & stay across the street or somewhere else.

All I need to say about this Hotel, «Awesome «! Patience, Professional, Courteous and like home, comfortable rooms. Clean everytime I was there. Breakfast is healthy, variety of items like you would serve at home.

We do not even know where to start because our experience was so bad!!! We had reservations for 3 SUITES, since JANUARY 3, 2014 for the night of August 31^st. It was the SMU vs Baylor game. We had booked our rooms through
and we reconfirmed our reservations on March 31 by calling Ramada directly and also calling
. Ramada confirmed our reservations for 3 suites on August 31, 2014 as did
. Three families met at our house to drive from Dallas to Waco, when we got a call at 9:30am from
saying that Ramada had overbooked and that we had no rooms at all. It is hard to believe that all three rooms were canceled! We called both
and Ramada and got two different stories!
said that Ramada overbooked and Ramada said that they had us down for August 30^th? (Which was a lie because we would have been charged for that night since we didn’t show up and we didn’t cancel!) Finally a lady at Ramada said that the rooms were incorrectly imputed into the system! We left multiple messages for the Manager, but we never even got a call back! We were 2 hours late leaving for Waco because we were trying to call any place that we could to find rooms. We spent the entire drive trying to book anything on our iPads, but with no luck.
said that they had other hotels but each time they tried to book they were in fact sold out, too.
said that they would give us up to $ 650 if we could find something on our own, but that was impossible. We finally had to accept that we would have to drive back to Dallas instead of spending the night in Waco and canceling out Labor Day plans!

Stayed here a couple of times, clean and comfortable. Staff are nice. Manager is helpful. If you are in waco area or just passing by on i35, highly Recommend you stay here.

Nice, clean, and friendly staff. I had an awesome room that surely was made for one of those swanky business-​type folk.
Slightly annoyed they don’t take credit for the snacks right by concierge, but that’s small potatoes. Continental breakfast was awesome. This was my first time in Texas and nothing said «WELCOME!» like their Texas shaped waffle iron. Was it the best waffle I had? No, but it’s a Texas-​shaped waffle iron, so shut the hell up and eat it already.
I usually stay in cheap motels or the basement rooms of hotels so I’ve never been completely pleased with any of them. However, I came to the Ramada and everyday I felt spoiled. I definitely tipped the maids well!

Actually, stayed here a couple times and it’s always been great service. The indoor pool is nice and kept cool.
I always thought the customer service was really informative and delightful to talk to. Thank you, Hieu, for accommodating business meetings as well as business associates here! We all really love staying here when we pass through Dallas or Austin since it’s on the way!

Pros:
New hotel (approx. 2yrs old). Everything still looks new.
Clean (including sanitized remote)
SPACIOUS! One of the larges hotel rooms I have ever stayed in
Bathrooms are nice & spacious
Microwave, fridge, and coffee maker included
Always felt safe
Parking well-​lit
Very reasonable price for what you get
Cons:
Telephone in room doesnt work
We called the front desk to request additional towels and we were told to «go & look for housekeeping b/​c they should be on our floor cleaning other rooms»…
Walked down to check-​out at 10:15am. There was no-​one staffing the front desk. This was BU Homecoming weekend and the hotel was sold out so you would think they would have staff at the front desk. I waited 10mins. noone arrived. I asked the maintenance ladies if there was anyone to staff the front desk. They said they didnt know… I walked out to the car and loaded bags in the trunk, came back and there was still noone at the desk. They didnt have a key ‘drop box’. I ended up just placing the room keys on the front desk and leaving.
Overall: I would stay again. It was a great deal and the hotel is in excellent condition. However, they need to address staffing issue…

Was pleasantly surprised by how nice the hotel looked and how clean the room was after driving through Waco. Our room was decorated in a Dallas Cowboy motif. Staff was friendly and helpful. Price was right! Would stay here again.

EXCELLENT place to stay! I stayed 2 nights. Met up with some friends at the hotel for a get together. We had the conference room reserved and the friendly staff was very helpful. The hotel rooms are spacious and the beds are insanely comfortable. The hotel was fully booked and I was pleasantly surprised that I did not hear a single noise both nights. I slept amazing! We brought our dog and there was a great area to walk her. She was very happy. Breakfast was hot, delicious and had great variety. Parking was well lit with plenty cameras. Pool/​Jacuzzi area was very nice and fun. Very clean property. HIGHLY RECOMMEND. :)

Great staff, friendly management. All encompassed by a family friendly environment with always fresh and piping hot breakfast every morning.

I will not stay here again.
Pros:
— Clean
— Nice rooms
Cons:
— Paper thin walls
— Phone did not work
— Wi-​Fi would not connect
— Front desk unwilling to figure out why Wi-​Fi was not connecting
— Breakfast was nasty

Very nice and clean place to stay. Price is very reasonable and many accommodations. The pool and jacuzzi are nice if you feel like taking a swim since both are indoors. Staff promptly responded to any needs I had requested over the phone. It was a great location to get a good night’s rest when passing by Waco for me.

Great place to stay! Met up with some friends at the Hotel this past weekend for a small get together. We had the conference room reserved. The staff was really helpful having everything set up.
Their indoor pools is a big plus! With a working Jacuzzi it made resting after my long trip more comfortable.

Really nice and clean place in a budget price. Lots of new things here, even though it’s all mismatched like your relative at the occasional holiday party. This is the place to go around here if you’re here on a pit stop. Sleep Inn across from here looked older inside (yet same price), so I opted for this place based on the photos online… I went down a star because I asked for late check out and the guy just said 12pm?! (The place was half empty) …

Great new hotel! very beautiful and clean. They recently opened so everything is good here!