Urgent-MD Family Urgent Care Center – Hewlett

The staff is so friendly. The secretary, Jane was bubbly and friendly and made me feel comfortable and at ease. I was then greeted by the nurse who was also very friendly. Nurse Tine took my temperature and blood pressure but chatted with me and put me at ease right away. Then I saw PA June.
She was so attentive and spent time listening and explaining things to me. I felt like she really cared and she was able to help me and diagnose my problem correctly.
The place was busy and I had to wait a little bit but it was worth it. It was really experience and because it was open so late I was able to get treated despite the fact that other urgent cares are not open that late.
I’ve already recommended to my family and friends and will come back when I have any other medical issues. Thank you Urgent Md staff for your care and concern.

Excellent care.
Very friendly at reception.
The nurse was very caring, gentle and concerned .
The PA listened to my complaints (stomach virus) and made me stay and monitor me to make sure I DIDNT HAVE A bad reaction To THE Meds I received.
The hours are great. Open until midnight, EXCELLENT. .
ALL n all I had a great overall experience, better than a another urgent care that’s raking over…

Came here on a Sunday evening at 10pm for an eye infection that was bothering me. There was zero wait time and I was able to see the doctor right away. He spent a total of 5 mins with me and then called in a prescription to my local pharmacy. The visit was quick and to the point which made me happy as I hate going to doctors. I have heard some nightmare wait times for this place, but thankfully I did not have that experience. I will definitely be back.

This urgent care is now open until midnight which is great since it’s the second time this year my family has needed to see a dr late at night. The facility is clean and the front desk staff friendly and helpful, including directing me to the local all-​night pharmacy. The physicians have been knowledgable and properly diagnosed what was wrong — so all in all this is a great option when you need it.

I have been to this location several times over the past year, and they have been nothing but helpful and very kind.
Yes, you wait in the office to see the doctor, but I haven’t waited any longer there that I had at any other doctor Ive seen.
I was there yesterday for a problem and we had a hiccup with my getting a shot. Not only did they do everything they could to make sure I was taken care of, but after the hiccup everyone made sure that I was ok and apologized for any inconvenience it may have caused.

The best… I dropped my regular doctor for them.
The receptionist talked me and we joked around for a bit. they really made me feel comfortable.
Very Very Professional
Doctor Freguson is the best… go see him
He’s there on tuesday /​fridays

Never again. I can’t deal with idiots. Being told there’s no wait and then having to wait 45 mins till they take me is ridiculous. I also brought in an rX for medical clearance which they performed and forgot to get it on paper and signed by the woman doctor. I tried going back the next day and she wasn’t there wouldn’t be in for another week and they wouldn’t help me! All I need is this to be on paper signed by a doc stating I was in good health. Why is this so difficult??? I need this immediately for surgery I cannot wait a week!

I am literally sitting in the room and more disappointed by the second as I write this review! First let me say I get it… this is a business and you want to ensure payment… but the fact they want to bill me and then bill my insurance and have my insurance reimburse me makes no sense. I going to assume the receptionist is new. She told me that they will bill me and then the insurance because they will be entitled to more than the $ 125 I am paying upfront. Mind you she said if there is no insurance… only $ 125. Finally what really annoyed me was I just had it out with your receptionist… I am in pain and here is someone asking me to complete a survey. Really! I have been here before and never had a issue. but it seems like they expanded to other location and the service is now really lacking. As for the doctor… nothing negative or positive to say… I paid $ 125 to get a rx for ear infection… I spent more time with billing and filling out surveys then seeing a doctor. Next time I will suffer through the pain and wait one more day to see my doctor… it would have been cheaper and a nicer experience.

Went in the EC on December with a high fever of a 103! Waited in the car with my son until I was called, went inside and had to wait for a room, in the meantime I am as sick as a dog and can’t wait to lay down on a bed, about 20 mins later I was called in a room, waited a while, my son was back and forth trying to get a doctor to come in and see me, after about another 20mins this DO came and telling me That every seems ok and I should go home and drink lots of fluid and rest and was about to dismiss me, I was so sick, felt like I was dying slowly, I said to her I am really sick and she should do something for me! That’s when she left and came back with a swab and swab my mouth left and came back 10 mins later to say I was right I have the flu and recomend Tamaflu, I think these Doc and DO that works there should put more effort in people’s welfare. I could have die right in that office if I didn’t insist that she is to check me again and that I was really sick, forget to mention I was mourning and groaning everyone in the office could hear me.
And that is my unfortunate story.

Best place to go for urgent treatment. In and out in a flash. Thanks doctors and nurses.

Went in after a fall. Elbow was swollen Dr on call said X-​ray not necessary and sent me home with a tightly wrapped bandage. Arm swelled up overnight and turned blue. Went to Long Island orthopedist following day where the dr said I had a broken elbow. I would not recommend this place. Dr clearly misdiagnosed a break!

Very fast and efficient and the front desk assistants were very nice. BUT the dr there her name was Erika, was by far the worst doctor I have ever been to, she had no idea what she was talking about. I went in with a swollen hand that occurred out of nowhere. She looked at my had and nothing was broken or anything. I was more concerned about whether I would have an infection and she’s like no you don’t have any noticeable cuts so were ruling out infection. She’s like maybe it’s just a reaction to the cold weather which there’s no such thing and never happened to me before so why would that be the case now. Someone should really go back to medical school and learn how the body actually functions. I turns out that I did have an infection in my hand and she had no clue what she’s talking bout! Would never go there again and would not recommend to anyone.

In and out less than 1 hour! Quick, clean, efficient.
I came here in the evening 1 week ago. I drove from Elmont, because I couldn’t find an urgent care that was open so late. The office was immaculate. The staff was friendly and welcoming. The receptionist took all my info, took about 5 minutes, offered me a bottle of water while I waited. Shortly after all my registration was done, a medical assistant took me in the back where I received my vitals. Within minutes after the medical assistant was with me, a doctor shortly popped in the room. I was offered to have my medication electronically sent to the pharmacy. All in all, I was in and out in less than 1 hour.

As soon as you walk in you think you’ll be seen by the doctor ASAP but no 10 minutes turn to 15,20 minutes and on. When I was finally called in and the nurse took my temperature blood pressure etc. The doctor took forever to come in the room not considering that I had a 102 fever ! I had to come out of the room and ask when was he going to see me and if he knew I had such a high fever !

If Unilocal allowed me to give zero stars I would. This place is a joke. Just went there with my 11 yr old son for a splinter. They didn’t take our insurance so we paid the $ 150 fee. We then proceeded to wait and wait for about 45 minutes until they called our name. Once we were called in they decided to do an X-ray…for a splinter. They did the X-​ray and then we sat for another hour, mind u at this point we haven’t even seen a dr. The dr was busy taking all the other patients that came in after us. Finally after being there 2 hrs the dr comes in. They don’t have any numbing agents. They couldn’t find a scalpel and they did not have splinter tweezers. They poked around in my sons foot for about half an hour while he screamed at the top of his lungs and then they said we should probably just go to the ER bc they don’t have the equipment. This is inexcusable. An urgent care facility not having the equipment to remove a splinter. The dr said she would bandage it. Finally after waiting another 15 minutes for a bandaid I just gave up and left. I demanded a refund and lo and behold they don’t know how to issue a credit. This place is horrific and a joke. Do not waste your time. They are not competent and should be ashamed of themselves! The doctors response to us was that she doesn’t own the place and it’s not her problem.

My ankle was swollen for no apparent reason and I didn’t want to wait for an appointment at my doctor nor go to the emergency room. Enter: urgent care.
Intake was fast. The lady at the front desk was very nice and even offered bottled water.
I was taken to an examination room relatively quickly. Unfortunately after that I waited a while for the doctor to come in. I had to get an x ray taken. That was fast, but it was another long wait before I got the results.
All in all I was in there for 2 hours, a bit longer than I thought.
It turned out to be nothing, but it’s nice to have this option nearby when it’s not an emergency but you don’t want to wait for your primary doctor.