Cookies and Cream Party Rental

I give two stars because they were on time but these guys are a rip off. Though advertising a package of $ 99 for a bounce house and kiddie table, I was charged $ 200 for a basic bounce house (no combo or theme) and was told the package doesn’t apply to me because my child’s party was at a park. The owner refuses to refund my money and now I have to dispute with my bank.

This party rental is actually pretty good. They have a new management the company was repurchased and they have great customer service, competitive prices, and super cheap party packages.
I am very satisfied with my last party everything was as I requested and delivery was on time. Will most likely call the, back to book my next birthday.

I will start by saying it has been four years since I have used Cookies-​N-​Cream and my first impression of this company was a great one. I used to order from them about twice a year for the great price on bounce houses. They would drop it off fairly early and pick it up late at night. We had so much fun! I never rented anything more than the bounce house and I placed the orders via telephone and always spoke to the same girl (who never seemed to remember me). The first few years were great, but they seemed to gradually go downhill in customer service and I am not sure why. She just seemed stressed and unorganized anytime we spoke. The last two experiences were the worst and I finally decided to stop purchasing their services from there on.
The first incident began when they did not receive the bounce house deposit via «snail mail». We quickly solved this when I found out they now accepted credit card payments via phone. She let me know that the remaining payment was due at drop off and if they received the lost check they would refund the extra money. When they dropped off the bounce house, I paid the remainder without an issue. I later noticed the lost check had been cashed and they never contacted me or refunded the money. When I realized, I called and was told it would be sent that week. It never came and it took 5 – 6 months of me calling and reminding them to send it before actually recieving it.
Willing to forgive after many years of great service, I ordered one bounce house from the company again. This time, I was able to give the deposit over the phone with a credit card. As the party date approached, I had not heard from them or received a confirmation call. I called to reconfirm my order and ended up getting a verbal thrashing which came completely out of left field. She obviously had me confused with another customer, but accused me of ordering $ 300 worth of items and not paying. I tried to explain I was not the person who ordered these items and I always order the bounce house. She would not hear me out. She continued to yell at me and threatened to charge my credit card the full amount. All I can say is it was the strangest experience. I was fearful of her charging my credit card and under a lot of stress with a party taking place soon. She eventually agreed to only charge for a bounce house, but the tone and attitude were still very angry and it did not provide relief; especially knowing she had my credit card information. The bounce house was delivered and all went well, but I never received an apology from her. This was the day they lost my business. Instead of recommending them, I recommend that you avoid Cookies-​N-​Cream. At the very least, make sure you get your order and price quote in writing! Good luck!