ECC Transporting

I DO NOT recommend this company to anyone. I wish I had used another transportation service. Johnathan the contact rep was incredibly efficient at sending over the initial contracts and promising a pick up date and collecting my deposit. After he had my money I literally never heard from him again. He was difficult to get ahold of and I had to aggressively try and contact him to have my car picked up. He had my deposit so I was stuck at this point. He eventually returned my call and informed me my order had been cancelled and he is contracting my vehicle to be shipped with a different company and I had to pay an additional $ 300 above my quote. Almost 2 weeks after my PROMISED pick up date my vehicle was picked up. I chose the company because I needed my car shipped from Chicago to California by a specific date. I had plenty of time and Johnathan was efficient in getting my order and collecting my deposit. As you may be able to tell I did not have my car by my expected date and I spent another $ 400 in rental car fees which I was not happy about because I paid good money to have my car shipped!!! So my car finally arrived in California… I drove it to the grocery store everything was fine and I noticed one of my tires was low. I had just bought new tires from pep boys with only 700 miles on them. I took it over to pep boys because the tires are still under warranty. They told me my rim had been severely bent and it needed to be replaced. I immediately contacted ECC Transportation and informed them my rim had been bent in transportation and Johnathan hung up on me. I called him right back and he sent me to voicemail. I was a little irritated but thought eh must be busy I have so many days until the warranty on shipping is expired. I called back two days later and he hung up on me again. I tried SEVERAL more times and he was screening my calls and sending me to voicemail and not returning ANY of my calls. Time is passing and I’m getting very irritated that this company is treating my so terribly. I am always very polite, friendly and not a problematic customer. I received my car with a bent rim and I wanted it fixed. Time was running low on my warranty and no luck with Johnathan having a conversation with me or being any type of quality with customer service. It was obvious he was screening my calls so I called him twice with my number he was screening then immediately with another number and he answered the other number and sounded startled that it was me. He again tried to hang up on me and told me he would get back to me in the morning. Morning came and I never heard from him. Did the same trick and called him from my number he sent it to voicemail, called him from the office number and he answered. He told me he is not taking responsibility of the rim, my warranty is up and that he has no record of my attempts at getting ahold of him for the problem. He also told me that on his records I did not make any attempt at reporting my rim to him until today!!! I told him this is obviously untrue because I talked to him last night and I talked to him several weeks ago. He said he didn’t keep records of those conversations and according to his records he documented today the day my warranty expires as my first attempt to contact him. I don’t even know what to say at this point. I feel very insulted, mislead and like he took my money. I rarely ever write Unilocal reviews but I felt if I could save someone else the time and stress this company has given me then I did a good service. PLEASE DO NOT USE THIS COMPANY. I am still not sure how to resolve this. Will most likely report to the BBB. Frankly I don’t want this guy to waste anymore of my time.

I would not even give them 1 star, I would give them Negative 5! Like all the reviews say
STAY AWAY!!!
Filled out form and they called within minutes. Gave the 150.00 deposit and was told a date and time of pick up. Day and time of pick up came and went, called Jonathan «the dispatcher“and was told «we will contact driver». I called an hour later got «I am in a meeting, will call you back». Had husband call an hour later and was told «driver is not calling us back». Called again and no answer. For the next hour I called and got nothing but an automatic «magic jack» response. Finally after 2 hours of nonstop calling and Jonathan «the dispatcher» picked up the phone and ACTED like I was calling the wrong number. After yelling at him he finally broke down and tried to blame the whole thing on the driver and broken down truck. I was getting on a plane the next morning to move from IL to CA. Because of this company I had to cancel my tickets pay cancellation fees and drive across the United States with my son and dog in a PT cruiser.
Now I and trying to get a refund and like their business practices this company is so shady. I again talked with Jonathan «the dispatcher» who told me to call back and speak to Michael «the accountant» and of course he out and has never returned my call. I have yet to talk to him or receive my refund. Funny though as soon as I posted on a web site called
I got a call from Jonathan asking why I put up this post and that i should use my time better. He can call to find out why I had negative things to say but he does not care about customer satisfaction. I will again keep trying and posting but if you want good customer service then stay away!
This company sucks you should never use them! I am not a competitor I was a customer who got screwed like so many others.

awful company. This company is a total scam. They will take your deposit, and will keep you hanging till the last minute, and say that their truck broke down. The only way they make any money, is stealing people’s deposit. When i asked my money back, they called me a paki, and they will beat me up if they see me face to face. These people are not only scammers, but big time racist thugs. Keep away and save yourself all this.