Enterprise Rent-A-Car

I’ve rented here before several times but this last experience was enough to write a review on it.
Staff: The managers are very nice, helpful, and always trying to look out for you. There is just one employee particularly that my mind can not, for the life of me, conceive why she is still employed there. For one, she has a very bad attitude, on the phone and in person. When you ask her questions she does not give any explanation at all and just says «that’s the way it is», «that’s what it says here,» etc, basically, the lady does not know her job and she has a nasty attitude. My last straw was when I went to turn in my rental I was being charged another $ 30. I explained that my rate and for the time rented it should not be there and she would just say that it says here that that’s the rate and I’m not including tax, which I was because I just multiplied my weekly total from my receipt by the 3 weeks I had it. After literally a minute and half discussing it, I kid you not, she called over another employee and RIGHT IN MY FACE she said, and I quote «Take care of this, I don’t feel like dealing with this right now.» Then, she went on to another customer to tell them that did not have an AARP because they were not born in 1970 when they did in fact have an AARP card. She gave the same attitude and problem when my boyfriend tired to rent a car and he had license issues; she gave attitude and without any explanations for anything. At the end, the assistant manager not only resolved the issue, she gave me a discount and a card for a discount for my next rental. Thank god for her.
Service: The car I first got was extremely dirty, which I was surprised because every other time I’ve rented the car is in clean and good condition. A week into my rental they told me to go back in to change my car because they sold the car I was renting, which was annoying to have to make an inconvenient trip. They did offer a free upgrade but I just did not want a bigger car, so at least they offered which is good. The second car was very clean and I was pleased.
Car: The cars I drove were fine. They did not have any car trouble or any trouble while driving them.
Overall, this Enterprise is okay and even better if you are renting short term. For long term rentals it can be a little sketchy but they work with you. However, that one employee is so horrible I really question why she works there. She doesn’t even know Spanish and she works in Hialeah! There are plenty of people that need jobs and they DO NOT need to have her there.