Gus Machado Ford of Hialeah

Thank you for making buying a new car so ez Ronny was awesome as well as Yuly (sp) in financing

The sales team at Gus Machado for were very professional and courteous. They worked very hard to locate the Ford Edge with the exact features that I was looking for. I highly recommend Gus Machado Ford!

I’ve great experience at this dealer… from the seller Alex he did a great job in getting a good deal on my Fusion to the service department (Orlando) who helped with the only flaw the car has had so far which was the air compressor, they swapped out with a new one and I was given a loaner for my troubles. Really have no complaints at this point with the dealer and looking forward to next year when my lease is up to strike another deal.

I took my car in for service and just as the previous times I dealt with Orlando the service writer. As always, Orlando was very professional and attentive to my needs. I was in and out in a short time giving me time to do Christmas shopping. Thank you Orlando! I will be back and deal with only you. Gus Machado’s service department is great! Keep it up!

Terrible dealer!!! Sold a car a little over a month ago and has been at the shop 3 times already, it is sitting in the shop at the moment and they don’t want to take it back and sell me a new one. Worst Dealer in Florida!!!

I went in yesterday to look for a new Explorer. I was met with a smile at the door by Janio Perez. He showed me many of the Explorers that they had. When they didn’t have that I was interested in he and his manager searched for the car that I wanted. They gave me a good deal but my husband and I have decided to wait another month before doing anything. Janio and his manager were amazing! I will be back!

I initially got a great deal on a used Mustang GT, then about 3 months later it started to have costly problems that were due in part to aftermarket parts by the previous owner. I was very worried at first but Gus Muchado came through and was able to fix my car all under warranty, despite the aftermarket parts. Very satisfied with the purchase process and especially the follow through with the service.

It is a great repair shop! Nice, clean and friendly service. Of course there was a bit of a wait but which repair shop doesn’t face delays because of unforeseen circumstances. I am a very picky person when it comes to paint and they took care of all the little specs that I found no complains. They also guarantee there work for life. (As long as your the owner of the vehicle). I would have given a 5 star but I dropped off my vehicle a full tank and received it a ¼ less. Its not much considering the vehicle was in repair for a week but that’s still a quarter tank take back and fourth to work three to four times. Overall Great place will go again

Good service as always! Good people. 100% recommended. Bought the car there. Very happy with their customer service

Gus Machado what can I say, these people has been sending me emails after emails wanting me to be their customer asking me about my Ford Edge and to rate their services and fill out their survey. I don’t have a Ford and never had it serviced at Gus Machado Ford, how did they obtain my info, I have no clue… They need to check who’s giving them wrong information in the first place.

I spoke with Eddie Miranda, a sales manager at Gus Machado Hialeah. he made me feel uncomfortable by pressuring me to buy, he lied to me by telling me that the car i was interested in purchasing is sold over msrp (i went on true car and saw that since november that isnt true) and on top of that when i told him that he wasnt helping me he kicked me out of his office. i will be purchasing the new mustang tomorrow actually, but you better believe it wont be with eddie or anybody at gus machado.

My Friend left his car and 3500 down payment then the car was returned parts were stolen from this dodge SRT by the dealership and sold on Craiglist and then the dealership replaced them with old parts the sound system, headlights and missing parts. due yourself a favor and go to another dealership the manager Jesus Alvarez calls and harassed clients and say they don’t care about bad reviews because they have been in business for 30 years and people will continue to buy cars.

The service department was a life saver. Did what they promised, quickly allowing me to get back on the road without having to lose use of my vehicle.

This review deals strictly with the service department at Gus Machado Ford in Hialeah. I’ve had to take our 2013 Explorer in for maintenance twice already, and three times for an issue with the touchscreen and key sync. All my trips to the service department have been quick and friendly. My adviser is Orlando, a truly nice man who’s attentive and knowledgeable to a degree that makes me confident and comfortable with who’s caring for my baby. The fact that there are issues with the car falls to FORD itself for turning a blind eye to, what I’m told are, factory defects, not GUS MACHADO. In the past, other dealers and service departments have been rude, impersonal and, at times, disrespectful. But Orlando is amazing, and so are the people we dealt with during the purchase of our car. Couldn’t be happier.

I’m a sales person for a competitor automotive brand. I had such a great experience with my sales man Ronni! He is a very knowledgeable and up beat at all times. Through out the process Ronni wasn’t pushy towards me buying the Ford. His manager Jose was really nice and answered all my questions that I had in regards to my lease. And let’s not forget the finance manager Gilbert, very nice young man. I must say I give them 100% satisfaction. All though I’m very upset at the lack of interest received by other Ford dealers in the south Florida tri county area. No one ever took the time to even try and reach out to me. I was very disappointed with the lack of effort put into my inquiry by those other dealers. I’m also very displeased with the treatment received by these other dealers. Ford of Kendall was terrible and so was Sawgrass. I was tempted on calling it quits to my search. Thank goodness for Jose taking the time and texting me back immediately. When I receive a customers inquiry I answer within 5 mins or less not 2 days. I wanted and expected the same excellent treatment. I shopped all over South Florida and got the best deal with no b.s. From Jose & Ronni. I highly recommend these 2. Thank you guys and Gus Machado Ford of Hialeah!
–Jake

Wow. This place is the example of why so many people dread car shopping.
I’m trying to get the best deal on an F-​150 so I call and speak with the «internet sales manager» who tells me he has exactly what u want and runs down prices and payments which of course are far better than anything I had found. After asking him several times, «Jose, your sure this is the deal and I’m not going to get there and hear something totally different» and him replying that this is the deal for sure. I make the hour drive there. Long story short. Guess what? The vehicle was «just sold» and the comparable one I picked out was different. They kept me there all day waiting and finally they tell me that deal I was «promised» was impossible. I asked Jose’s boss to get him on speaker phone because Jose was not there, to tell them what he had told me, and the manager refused to do that as well. When I told the manager how upset I was and that my time is valuable… He replied, «my time is valuable too!» LMAOOO Are you kidding me!!! That should sum up the attitude there.
This dealership is absolutely horrendous. They lie, play games and waste your time. Take this warning and please go somewhere professional. There is clearly no oversight here. They simply don’t give a F.

Can’t get to first base. Information on the website is not correct. «In stock» does not mean in stock. Difficult to get a sales person in the showroom.

Service Department Review: I took my 2002 Ford Ranger in for service here on May 13^th, 2013. Firstly, let me start by saying my dad was a mechanic his whole life. I on the other hand don’t like getting my hands dirty. I was playing the «Damsel in distress» role just to see if I was steered in the wrong direction. Not the case:
Luis H. your Service Adviser, should be kept there as long as possible. He is precise, to the point, pleasurable, excellent Customer Service and knew exactly what was wrong the minute I drove in. Even though, I told him I was sure it was something else. Great job Luis, I hope this review gets to your ears. This includes both phone conversations and in person; by now, everyone knows I ask lots of questions. He could have sold me ice and I’m not even an Eskimo.
I have never seen a shop this clean. I would eat there with my eyes closed. I wasn’t standing there not even two minutes before other employees started asking if I was already being helped. With today’s visit, I’ve been there twice. The waiting room is kept clean with coffee and TV. I had fun looking at all the Trophies and Awards. Great job on focusing on your customers. I purposely stood incognito. It was noticed indeed. I will be taking my truck back, eyes closed.
P. S. Don’t be cheap, pay the fee to have your entire car/​truck checked. Once I got home, sure enough, it needs more much needed work done. To the other reviews giving them one star for buying a car, get real, that’s how they make their money. You can’t afford a car then don’t go to a dealership.

Please be warned that this dealer is NOT to be trusted. Do not enter their forecourt. If I could give minus stars I would. One star is the lowest score possible but does not quite say it all.
I want to start by saying Ford is one of the best manufacturers in the world and they have a great line up of wonderful cars, but they should be very careful about some of the dealers that represent their brand in the market and let them down badly in some cases.
Buying a new car should be a pleasure NOT a nightmare. After wasting hours and hours of my life TRYING to make a deal with these guys for a new Mustang I ended up running out the door and now considering taking legal action to address how they dealt with us.
After promising us they would exchange the wheels from one car to another because I told them I preferred a certain color/​wheel combination. We agreed a price and scheduled a time to collect the car. I phoned them 4 times in advance of the pickup to ask if the car was ready and the wheels changed over, the said, yes, yes, yes, yes.
When I arrived the wheels where NOT changed. They then told me they couldn’t swap 18inch with 19inch wheels. However they knew what wheels were on both cars but just didn’t notice they were different sizes. It was their mistake and their lack of attention to detail to notice they were offering something they couldn’t deliver.
The Sales Manager (and I use the term loosely) tried to blame ME for the problem. I probably would have accepted the car anyway and if they had of dealt with the issue professionally, by admitting their mistake I would have been very reasonable. However this «Sales Manager» was so rude to my wife and I that we both left very upset and without the car that we wanted.
Who would have thought that trying to spend almost $ 40,000 for a new car could be turned into a nightmare.. .
These guys subsequently did something worse which I cannot mention here because I am probably taking legal action on it.
Remember. .. buying a car should be a pleasure. DO NOT risk being lied to, upset and bullied by such a group of unprofessional people.
Go elsewhere!

Let’s start off with the condescending salesman. Yes, I am aware that car salesmen are not supposed to be the *nicest* people out there but seriously this guy was a complete ass. The way he spoke to me, his attempts to rush me in to a decision without me really looking at the numbers, his refusal to negotiate with me, and even the way he talked to/​about and treated the staff that works in the service area, this man is just downright rude and pigheaded. I almost walked away from the car that my little heart most desired because of him. Luckily the manager, who was much nicer, was willing to negotiate a good deal on the price and speaks English, was able to save the sale.
Honestly the only reason I ventured out to Hialeah to get Fiesty the Fiesta is because this was the only dealership in South Florida that offered the hatchback in stick-​shift. I had to return several times thanks to the bumbling salesman who kept *forgetting* to give me things that belong to the car. I have yet to get my owners manual and spare key actually because I dread returning to deal with this guy. Chinese water torture or some razor blade/​glass swallowing seems preferable…