Dunkin’ Donuts & Baskin-Robbins

Horrible place to eat. The staff there are way to relaxed. I ordered a breakfast burrito. Then a whole bunch of people came in immediately after. The guys there did not start making any of our orders until we were standing there atleast 10 minutes. They were busy joking around and eating. Then when they finally started making orders they started making the orders that were ordered last. In total i had to wait 15 minutes for a breakfast burrito when all the guy did was pop the already made burrito in their toaster oven. Save yourself the trouble and avoid this place like the plague. Your day will go much better for it.

Mike was the most disrespectful employee I’ve ever met. I can’t believe he still works there!!!

The coffee is way to hot there’s no way to drink it right away. It’s a small and petty complaint everything else just sucks.

This is absolutely the worst dunkin doughnuts I have ever encountered. This place has the worst and the rudest employees. After ordering at the.register.you must walk to. the other end of the counter to pick up your order. There the counter lined with unidentifiable orders where I was not surprised to find. another customer attempting to unwrap my sandwich! As if this wasn’t bad enough the woman who prepares the orders is extremely nasty. Hey no one is forcing her to work there. Went there twice, will not go there again. I’d ratther wait to get to the city. If I could. give less than one star I would.

The most horrible place to get donuts staff so rude I’m will never get nothing here no mater if was nothing to eat around !!!

This place is a shit hole. Ordered 4 donuts. Got 4 STALE donuts.
French crullers are supposed to be light and airy and bouncy to the touch. I received rocks. OK, so maybe they don’t sell too many of them and are not that cognizant of the freshness of that inventory.
Jelly donuts, on the other hand, are probably the most popular donut. So, that inventory should always be fresh, right? Not here. Also, stale, stale stale.
The bathroom was disgusting and the area where you get napkins, sugar, etc looked like it hadn’t been wiped down during the entire shift.
And where I sat, there was a room under construction and the door was wide open. First of all, it’s a safety hazard. What if there were little kids in the place? In and of itself this wasn’t so bad but in addition to everything else, it’s another example of how little these people give a shit about the customer.
And it’s such a shame because it’s right at the LIRR station. A better run business could make a killing at this location. The DD lease should be cancelled and a better store should be offered to take up the lease so that the folks who utilize this station have a decent place to get their «on the go» items. Thankfully, my being here is a one time event.
Avoid it like the plague.

While this is not the Dunkin Donuts closest to my home, I went here this morning as it was conveniently located next to the Hicksville LIRR, where I was catching a train to NYC to go to the orthodontist. In addition, I had a coupon for any sized ice coffee for $ 1.99, so I decided to take advantage and get a coffee here before catching my train. Walking in, I found this Dunkin Donuts/​Baskin Robbins to be like most Dunkin Donuts, as it was clean with the same flooring as other store and a few tables if you chose to sit down. While the line was lengthy this morning with commuters, it was only a two minute wait and the young lady who took my order was very friendly and very efficient. I ordered a Large Iced Coffee with milk and two sugars, which normally costs $ 3.29, reasonable for the high quality of the coffee and the large portion size. Once I received my coffee from another lady who appeared to be the manager, I was on my way and I found the coffee to be fresh, bold, if not a bit mild. Overall, I would definitely return to this Dunkin Donuts if I were catching a train from Hicksville as it is well run and they make quality drinks.

Fast service and good coffee when your in a hurry. It is good if you are on the go and need a quick bite instead of sitting down. Place warm when waiting for the train that has not arrived.

Ugh, terrible customer service here! I came in and ordered a pint of ice cream. I came to this location because the BR that I usually go to did not have the flavor of ice cream I was looking for The girl that served me looked so annoyed that she had to help me. She barely filled the container with ice cream and placed it on the counter. As I was about to start ordering something else, she cut me off and said «Go pay over there» and walked away. I was so shocked at her rudeness, I just paid and left. I understand the store is near the train station and that it gets busy, but don’t take your attitude out on me. Jeez! The Baskin Robbins near John’s Farms in Plainview and the one on Broadway in Hicksville have much better customer service!

People behind counter are too busy flirting with each other to help you. Ordering ice cream was a Friggen process today. Had to say everything twice because he had his eyes on the girl in the doughnut side. So much so he was dropping things which he thought was hilarious and looked to see if she had noticed. The manager I’m guessing (guy with giant turban) even walked up when he heard it but said nothing. When I was finally rung up I said thank you and received no reply. Wish I could give 0 stars

The manager is really nice and friendly and so is the staff. The donuts were fresh, but my bagle was a little old. And the hot yea was bad. Hot water sitting for awhile can cause a sore throat. And at this place it gave me 1. Very upsetting

Its like a homeless shelter in there. Got people asking for a dollar. Will never go back and will file a complaint to town of oyster bay. Once they see photos of people sleeping on the floor they will shut it down

I go into this place everyday I go to work in Manhattan. Since I go in pretty early you will always get in around the time folks are coming home from partying and homeless folks sleeping for warmth.
They seem to have a new manager there who has slowed down the place as he is much slower at the register and sometimes confused on the change required.
For some reason they stopped getting the Daily News and I have to make an additional stop when time is a factor to get to the train on time I might have to change my stop there as I have a tradition to read the paper on my commute and give my wife her horescope when I get home.

I love this Dunkin! I come every morning & they know exactly what I want before I even order it! I enjoy the friendly staff & it is always clean & the coffee is great! I take my medium French vanilla with a little half n half & three pumps of caramel… can we say to die for? Hopefully my arteries didn’t get that joke! Lol

Meh. Once again the coffee was good but the donuts were mediocre.
Dropped in here to grab a coffee for my train ride back to the city last Sunday. The coffee as always was hot and tasty. The plain donut I had with it was dry and tasteless. DD’s is such an all or nothing chain to me, but with hundreds of them around in the NYC area at least they are convenient. At least being adjacent to the train station it is convenient for the commuters who slog their way into the city every day.
Stick with the coffee. Much better donuts await you in the city.

This Dunkin’ Donuts is hit or miss. First of all they have a Baskin-​Robbins inside. This is smart as a ton of people are getting off the train from a long and stressful day at work and nothing says stress relief then a nice sundae. On the dunkin donuts end of things well its a bit worse. The donuts are never fresh. I’ve made better coffee in my kitchen using a sauce pot and paper towels to strain the ground coffee beans. Almost none of the special promotional items (like the pumpkin latte) seem «special». Can I mention the sandwiches? Across the board the sandwiches at Dunkin Donuts are awful. Every person I know who has bought one has to go to the bathroom 30 minutes later. It doesn’t matter which Dunkin Donuts you go to, same results. The bagels are also terrible. Everything is mass produced and shipped frozen so I would stay away.
In their defense they probably see a ton of more foot traffic then other dunkin donuts. They are right next to one of the busiest hub stations on the island. They keep it clean enough and its nice to drink your coffee and read while you wait for your train. They do have free wifi as well.

This Dunkin’ is great. Morning rush hour line never takes more than three or four minutes. They have a great, quick staff that gets you out the door in minutes. Very friendly here. One thing that kinda raises my eyebrow though, a medium iced is well over $ 3 now. Since this is the only Dunkin’ I frequent on LI, is this the new standard? Are mediums now over $ 3? A LARGE iced in Boston is about $ 2.80… anyway, just something that I was thinking about.
Good Dunkin– quick and friendly!

Tables were filthy. Bathroom was filthy. Iced coffee was below average. Wouldn’t come back to this location. It’s like they stopped caring.

Store #341 697
Ice cream… gimme! I needed my favorite flavor of ice cream after a long haul travel to comfort my heart. There is ample seating amid the filthy tables and some electric outlets for laptops and/​or phones. Service is friendly and attentive as I sought the smallest cup which is the kids’ single cup at $ 2.07, which the associate shown me willing without the typical NYC grit heavy sigh or rude scowl look.
This location conveniently sits adjacent to Hicksville LIRR Station. Despite its direct adjacent location to Hicksville LIRR Station, you do NOT hear the rift roar of the commuter rail train unlike the clamorous NYC Subway as I slowly intake my ice cream for a moment to enjoy life.

Fast service, though at times there could be a long line due to the train station right next door. It is clean place and staff is friendly.