H&R Block

ABSOLUTELY THE WORST CUSTOMER SERVICE! I went to get taxes done and asked for and paid for a review of previous years. I had to call and BEG the accountant to call me back about 6 times. A dozen emails went unanswered. Patricia made 3 mistakes, I’ve gotten 2 letters from the IRS stating there are errors on the taxes she prepared. I went by in person 3 times to speak to someone since Patricia, I am told, is «seasonal.» Waiting 2 months for a manager to call me back. I PAID to have them be available to me for questions. Filed a formal complaint with corporate and still have heard NOTHING! Considering filing criminal theft charges since I did not get what I paid for and have had ZERO response! DO NOT USE THIS COMPANY! THEY ARE SCAM ARTISTS! Giving one star because I don’t have the option to leave zero stars on this app. I’ll update this after I get to the bottom of this (likely time is in a decade.)

Reluctant to even give them 1 star. My experience with H&R Block has been hands down the worst experience with a professional services organization. I just moved to NY in 2013 and didn’t have an accountant in the area and decided to go to H&R Block expecting it would be headache free. I was in back in February 2013 to complete my 2012 taxes. I thought that experience was bad, and its only been downhill since then. The agent who helped file my taxes had no clue what she was doing. My first visit I was there for nearly 2 hours. Then I had to come back a second time, and a third. Granted, my taxes are complicated as I work in multiple states (i’m a consultant), I’ve never seen anyone struggle with filing like the woman I was working with. It got to the point where the manager had to get involved on my 3^rd visit so we could at least get them filed and out the door. Given how much trouble the agent had I signed up for the peace of mind offer. Of course, back in the end of June I received a letter from IL (my home state during 2012) saying that rather than them owing me money, I in fact owed them money. Thank goodness for the peace of mind option I signed up for, right? Wrong. I sent the letter to H&R block the next day and they filed a claim on July 3^rd. They told me it could take UP TO 30 days to receive payment. It is now September 17^th and I have been calling literally EVERY WEEK since August 3^rd following up on the status of my claim. Every week they tell me something different but that it is being reviewed and worked on. Finally after the claim was a month overdue, I asked to start speaking with a manager. The last 3 times I’ve called over the last 3 weeks I was told by the «manager» that it was simply pending approval by the district manager. Now when I call this week I speak with a different woman because the manager is unavailable and she proceeds to tell me that the claim has been on hold since September 5^th because the claims agent needs additional information. She provided me with the number to the escalation agent who is working the claim. I reach out to the escalation agent and she tells me they have been waiting on H&R Block to send them additional information and that she is trying as hard as I am to close this case. She also asked for the IL letter that I sent to H&R Block BACK IN THE END OF JUNE!!! So basically this claim has gotten NO WHERE! I’m so fed up with H&R Block and will not be suggesting them to anyone in the future. In fact, I will be making it known what a terrible and unprofessional lost cause this place is. I have had to invest so much time and energy into obtaining the money that is owed to me. Absolute worst experience I have ever had.

I’ve worked with quite a few accountants in the past. Some were horrible. Some great. H&R Block of Hicksville is the worst.
They never call to update you of your status. After extending our corporate tax returns, they did not call to notify us that they were working on them, that they were complete, or even to let me know I should have them completed elsewhere. They just simply didn’t do anything.
This concerned me as we got closer to the due date and upon calling to ask if they have completed them (a week before they were due), I was told «we’ll find someone and call you back». I was never called back. I called first thing in the morning on the date corporate taxes are due to ask if they were taken care of. A gentleman by the name of Phil said «We looked but couldn’t find an accountant» (this is H&R Block, mind you) and proceeded to hang up the phone on me when I shared with him my frustrations at having relied on my accountants to do my accounting and learn that they could really care less.
Bottom Line: Do not use H&R BLOCK in Hicksville NY. Do not work with a gentleman by the name of PHIL at H&R Block.