Sears Auto Center

Would give a negative star if possible. Went into purchase a car battery on a Sunday morning. There were about 10 people on line waiting. With only 1 service representative handling the line. After about 20 minutes a 2^nd representative came out to assist.
After each transaction the representative would have to walk back to the workshop and then reappear 5 minutes later. It took me over an hour to purchase the battery.
Not surprised that Sears is going out of business with this kind of efficiency.

Getting one star only because I can’t give any lower! I sat and waited over 5 hours to have a tire looked at with only 3 people ahead of me. The service agent kept saying your next for 5 hours!!! Never again!!!

Brought my SUV in for a slow leak in one of the tires. Sales advisor went to look and when she came she told me that she would not recommend plugging the leak because me treads were so low, I needed four new tires. It would be a waste of $ 24. I asked if she found the leak and she replied she didn’t look for the leak and didn’t even know what tire I was coming in for. When she saw the threads were low she came back to tell me that I needed new tires. I declined new tires because they were only 6 months old with 6000 miles on them. And because I just had the truck inspected by my regular mechanic, I was confident that the tires were okay. We agreed to just plug the tire or put the spare on. I’ve been waiting an hour…

9 month ago I went to the sears auto center in Green Acres mall in Vally stream and I had a Horrible experience there. Since that I never went back to any sears auto center, I gave sears another chance and went to the one in Hicksville New York. What a big difference everyone there was really nice and patients with the customers. I came in to get my car battery replaced. My customer experience was really great! I always say it is all about the customer experience at the end of the day is what spreads the word. On my last experience I had to contact the district manager that help me resolve my issue but know this time around there was no need, it should always be like that, I could relate because I’m in the same industry. I definitely recommend to take care of your automotive issues at this location!

Worst service ever!!! Very unprofessional and lousy crew. Specially stay away from Nick he is too busy texting oppose to helping. Manager Carlo Vertucci is the worst manager ever. He doesn’t have any control over his employees. They don’t even fix the car properly. They did half work but charge me for full. It took 4 hours to change four tires. Over all horrible. I would say stay away from this place if you want proper service.

The car battery we got has 2 year warranty but they don’t last long– the last one we got lasted just one year. Sears will replace but the constant trips and jump starts are a pain. Customer service is unpredictable — it depends who you get helping you on that particular day. Not sure if I will go back to Sears for a car battery again. I wonder if I am getting sub-​quality batteries from them.

Scam artists save your money.
I made the mistake of bringing my girlfriends car here for an alignment because they were cheaper then a local mechanic. Let me tell you, you get what you pay for.
I dropped the car off and the counterman was nice and friendly, no issues there. About two hours later they called to say the car was done, not too bad. I paid, drove away and immediately noticed the car still pulling left.
Well I couldn’t go back as I had to get to work so I called and explained. They were very nice, told me I had a three month warranty and to come in whenever within that period. A couple weeks went by and I finally had time to bring it back. It was all downhill from there.
Same procedure, drop it off and wait for a call. The call came and I got the «we have to talk to you». So I go back and they tell me I must have hit something because the car needs a lot of work. I need new:
Inner tie rods
Outer tie rods
Steering rack
Both front calipers (less then a week old)
To the tune of around two grand.
At this point I was thoroughly pissed as I knew they were outright lying to me. The counter women wouldn’t do anything. She stood there with a blank look on her face staring at me just repeating like a parrot that I needed to fix everything. Nothing I said could get any other statement out of her.
The manager was no better. He said I should have brought it back right away contradicting what they said when I called. He says again I must have hit something. They have no record of me calling immediately or they won’t admit to it. They will not do anything except perform the thousands of dollars of work on the car.
I left there still mad and un satisfied with the promise of a call from his manager. Two weeks now and no call back. When I call they have no information and want me to bring the car back. I am filling a credit card chargeback. Hopefully that goes through or at least gets me a real response from someone there.
In conclusion save yourself the headache and stress of this place. Cheaper isn’t always less expensive. Money spent at Sears Auto a Center in Hicksville would be money better spent giving the IRS a tip.

2 hour wait for a set of tires… was told 1 to 1.5 hrs… No other complaints except the long wait. There is a sign in the shop that states «NO CUSTOMERS ALLOWED IN WORK AREA DUE TO INS. REGULATIONS «…yet once your car is done, they dont pull it out to the front of the store… they make you go in the shop and drive it out of the garage yourself… i found this amusing… So i cant walk in to the shop area… but i am allowed to walk in and drive my car through the place when im done… makes no sense…

This was TERRIBLE customer service.
I came in for an oil change on my lunch break. I was told by the first rep that it would take 45 min. I was told by the 2^nd rep that it would only take 30 min.
Finally, after 1 hr 15 min. someone came in and told me that they can’t change the oil in my car.
This should have been communicated MUCH earlier.
When I complained to the manager, he offered me a $ 20 coupon on my next visit.
No thanks. I’m not coming back. Clearly, the people in front do not talk to the people in back, and they only tell you what you want to hear. That is NOT good customer service.

after waiting one hour and 52 minutes, Still NO oil change only got a dent on my car and NASTY attitude from asst mgr, he would not even look at my face when he was talking to me! More to come!