Sleepy’s

I’m not sure about the other reviews on here but I did not have the same experience. I came here on MDW as they traditionally hold big sales. We were helped by John W. as we tried out different mattresses. As a salesperson myself I have to comment that the process John walked us through was very transparent, non-​pressure and comfortable. We weren’t pushed into a specific brand, he asked about our budget, he suggested options based on our preferred mattress style (after some testing), etc.
I can’t speak on the pricing as it seems like the «we won’t be beat on price» motto might be a bit rigged since some of the mattresses they sell are exclusive to Sleepy’s. You can’t have another competitor beat you on price if they don’t have the comparable mattress to sell. :)
We just got our mattress delivered yesterday, so far so good. Net net– I’d 100% recommend buying your mattress here and ask for John W.- good guy.

I have a good slogan for Sleepy’s. How about instead of Sleepys the Mattress Professionals. They change their slogan to Sleepy’s the Mattress CON ARTISTS or the mattress RIPOFFS.

Suzanne… have I got a story for you! Sleepy’s deserves no stars.
We ended up demanding our money back.
They are coming to pick up their piece of crap mattress on Sunday and first hand me a check. Remind me to let you know how it goes.
This is the second mattress we’ve had to return to them. That should tell you everything you need to know
I repeat DON’T BUY FROM SLEEPY’S!!!

Came here with my aunt so she could purchase a bed. The people here need better training in customer service. The curly hair lady that rung us up was pretty rude, curt, and cold. Not to mention they shipped a defective bed to my aunt with tears in the corned that expose the inner material. What a waste of $ 1,032. They said they will replace it with a non-​defective bed, but given how sleepy’s delivered the wrong mattress to me TWICE before getting it right, I can only pray my aunt gets what she paid for.
The verdict: fail to the max.

Stay FAR away from Sleepys when needing a new mattress!!! I was promised over and over again if there was ANY issues with my purchase a simple phone call would rectify the problem NOT TRUE!!! I bought a top of the line (not the Cadillac) KINGSDOW queen size mattress set and it’s been a night mare after 3 months! Waking up with numbness in arms and legs due to the sagging in the middle trying to turn in bed is like trying to roll uphill I’ve been complaining to the store where it was purchased and they referred me to corporate who tells me it’s normal!!! I’ve purchased many of mattresses (kids, guest rooms etc) NEVER has any of them had this issue of sagging in the middle!!! It just goes to show you Sleepys is just out for the money and KINGSDOWN customer service and their warranty they offer on the mattress means nothing!!! Save yourself lots of AGGRAVATION and MONEY!!! STAY FAR AWAY FROM SLEEPYS AND KINGSDOW!!!

DO NOT BUY A MATTRESS FROM SLEEPY’S!!! We have had our top of the line $ 2500 mattress for less than a year and a half. It has lost all of its support. Major indentations. When I called their customer service they sent me a kit that takes about an hour of MY time to complete. Lots of pictures and measurements with the mattress, strings etc. They then evaluate the pictures to make a decision on the mattress. They just called me to tell me that my mattress is still good. They won’t send a live person out to evaluate. This system allows them to reject claims from their computers and save the company money. STAY FAR FAR AWAY FROM THIS COMPANY! I wish 1−800-mattress was still in existence and not owned by SLEEPY’S. We had bought mattresses from them for years!

Please please please whatever you do, DO NOT ever order from #Sleepys. This has turned into a week long nightmare of having a mattress delivered frozen, waiting a day to have someone come back to take it upstairs after it thaws, finding out it is defective, rescheduling a delivery exchange that will most likely be another 2 day drop off and move. This means taking off from work 3 – 4 days in a row. They will not take the product back unless we sleep on it for 30 days. Our only option is an exchange and going through the same process again. They offer no money back. In order to remedy the situation they said I could choose from a set of sheets or one pillow. Each person I spoke to during this process, no matter how high or low in the company, had a very cavalier «It is what it is, deal with it!» attitude. When I let them know it gets more and more expensive for me every time they deliver or pick up (of course we tip the guys moving the mattress, and we tip well) they suggested I don’t tip the delivery guys anymore!!! SERIOUSLY?! They seriously want me to punish their employees for their shortcomings!!! By the way, the only pleasant part of the process is that the delivery guys are really great. Of all the other nonsense, I literally gasped at that one! I am totally shocked at how poorly they handle customer service. Please share if if you know anyone in the market for a new bed. Really not worth any deal they have going there. I wish I would have paid more attention to the poor reviews before I did business here. I am only half way through the process… stay tuned.

Ok where do I begin, first my wife and I only wanted to by a bed frame so I called sleepys in Hicksville NY and a salesperson by the name of Howie answered the phone and was professional from start to finish. Although there were no available frames at this location due to being sold out, Howie told me that I was able to go to a warehouse location about 10 min away and pick the frame up from there. I told Howie that I’ll be coming into his location since I was in the area to pay for the frame then leave to pick up at sleepys warehouse. I went in but instead of being greeted by Howie due to him having a customer, I was greeted by another sales rep Mary-​Jane. Let me say this… Mary expertise and professionalism was excellent. If anyone is in need of a new bed set or frames, pillows. I highly recommend Mary-​Jane. She was with my wife and I assisting us for over an hour due to my MANY questions regarding bedding due to my recent back surgery. She made me feel comfortable and helped me make a choice on the bed I purchased there. So I was originally there to purchase a bed frame but came out purchasing not just a frame but a new bed set to sit on the frame. And a chance encounter with an A+ sales rep. I’ll be purchasing my bedding products and in 5yrs if Mary-​Jane or Howie is still there… my new replacement bed with all the whistles. head and foot of bed that raise and with vibration functionality. See you soon just to say hello.

I was recommended to this particular store and salesperson by my neighbor. she said if you are looking to buy a mattress you have to go to the sleepys in Hicksville and ask for Howie Rosenberg. he delivered what he promised and on time. My wife and I went to look at mattresses in other stores and were most impressed by howies’ presentation and recommendations. we bought the mattress in about 5 minutes there were no gimmicks. We were unsure of delivery date as we were buying a new house and didn’t know closing date. Howie said no problem we will get it to you. Our moving day was on the eve of a major holiday all of our children were coming over to stay and sleep over We needed this bed or else im sleeping on floor. Unfortunately bed went to our old home and while delivery department was sympathetic they said we cant get it to you until tomorrow Under normal circumstances no problem however this time a problem Howie rescued the day and holiday he said I will get it you he came through in flying colors. Bed arrived was set up right before holiday start. Even better Howie gave me his cell # TO MAKE SURE that all went well. let me tell everyone you don’t that professionalism and empathy in some doctors offices. My advice if you need a mattress go to sleepys and if you go to sleepys go to Howie .
P. S. IM NOT A RELATIVE AND DONT KNOW THIS MAN PERSONALLY AND I NEVER WRITE THESE RATINGS BUT DAVID ACKER AND SLEEPYS YOU HAVE A GREAT EMISSARY IN HOWIE THANKS FOR PEACEFUL NIGHTS OF SLEEP ON A GREAT MATTRESS

Very nasty unprofessional people, don’t buy in this Store

I ordered an AVERY headboard and footboard bedframe from Sleepys, the deliverymen showed up on Fri 1÷11÷13 with this item.
The delivery guy had a nasty attitude, he took one side rail out and said «oh this is not going to fit», he didnt give me a chance to reply. He proeeded to pack it back in the truck and called his delivery supervisor and told her that the rail would not clear the stow away box, so the drawers could not open. The driver handed me his cell phone and I spoke with the supervisor and she told me «Im sorry it wil not fit», I explained to her that in my notes the salesman verified a few different times that it would indeed fit.
She said «I dont understand what you are talking about, I cant see the notes», I told her my salesman mentioned a «bunkyboard» [sic] she said «That would not work»
I called back a few days later and a supervisor saw in the notes that it would fit and I told her that I dont want the same deliveryguy at my house, make sure you send an installer that has experience, because I now have to take another day off from work to wait for the same delivery! We set the delivery for Monday 1÷14÷13 and the deliveryguy came and moved the bed and set up the frame. One of the installers tells me «Im not sure this will fit» after it was put together and shows me and the drawers opened. I was relieved after all the aggravation from the first delivery.
I noticed there was two scratch marks on the footboard so I told the installer to please notate it on my acct. He called in to tell his supervisor, the supervisor asked to speak with me, he explained that I have two choices: either refuse the order and they would take everything apart that day, or they would come back the next day with a new item.
I asked if I keep the item would they issue some credit for damaged merchandise?
The supervisor said «let me see what I can do» and he comes back saying he can offer 75 $ credit. I said «ok» he says «oh wait a minute, I cant give you that credit because it seems you were already issued a credit» The credit I was issued was for the inconvenience of taking a day off on Friday and then again on Monday because of their negligence, the credit I requested was for damaged merchandise.
I spent a lot of money with this company and I feel like I am getting a run around. It seems like nobody wants to be bothered with customer service,
My two salesmen (Steve and Paul) from the Commack NYstore (DD) have always been extremely helpful and professional. I would like to thank them.