Woodbury Optical Studio

My family and I have been coming here for years. The doctors are wonderful and the exams very detailed. Within the last year had two problems which have left me very upset. Over the summer my college aged daughter ordered contact lenses and then left for college and never received a phone call about it at all. They never came in or quite possibly were never ordered, Then the last week in December she goes to order glasses and the women who helped us was terrific. We wait and wait and wait after two weeks no glasses, I call and received a complete run around. The desk had not idea where or why they didn’t come in. I was on hold for twenty min one day and then had to hang up. Very unhappy. Finally on Friday almost three weeks later, I get an answer. I was told the glasses came in with the wrong prescription. No one had the courtesy to call me. Now I’m told they will be in wed. I truly can not believe this. My daughter has since gone back to college with no glasses. I believe they were never originally ordered. Just beware.

If you enjoy being ignored and hanging around wasting time this is your place. I had an appointment for 2 PM here on a weekday. I arrived a few minutes before, and got the usual «give me your insurance cards» greeting and had a clip board thrust at me with some papers to fill out. I did so, and returned the clipboard and sat and waited, and waited. There were people in the waiting room, but I didn’t see anybody being taken in to be seen. FIVE employees were milling about– two behind the desk, and I’m not sure of the job descriptions of the others. LOTS of talk about who was having/​had lunch, other employees coming in and out at various times. I was completely ignored, with no one saying exactly what was going on. I decided in advance that I would leave at 245 if nothing else developed. I got up, requested my insurance cards be returned (she was «having problems» processing them), and left.
Four weeks later I received a call from someone from this business wondering why I had «missed» by appointment. I told her why, and hung up. Don’t waste your time.

First the positive: The optometrist my wife and I went to was courteous and professional, as was the woman who helped me select my new glasses. However, there are 2 reasons why I will not return to Woodbury Optical.
The negatives:
1. One of their employees scratched my lens while trying to replace the nose pads on my glasses. He even had the gall to say, «wow, I can’t believe you didn’t notice this big scratch. It’s right across the middle of the lens.» This was literally right after he took my lenses and put a screwdriver to them to remove the nose pad. He then proceeded to talk very quickly and say, «yeah, but it’s not a problem. We can replace this lens. Your insurance will replace it free of charge.» As if that makes it any better that he was trying to pawn off his mistake on me. It then took about 2 months for them to get the lens in because each time it arrived, they proceeded to return the lens because it was uncut. The lens was supposed to arrive uncut because they were going to cut it at their location. Obviously not all employees were aware of this and nobody made a note of it. I had to resolve it myself by calling the lab, my insurance company and Woodbury Optical numerous of times and coordinating the delivery of the lens. Apparently the level of incompetence is so high here that their staff cannot manage to repair a lens.
2. In July of 2014 my wife received a routine eye examination at Woodbury Optical. They submitted the claim to our insurance company (Aetna) and was denied. They billed us very quickly thereafter and my wife paid it without thinking about it. They then billed us a second time indicating that we did not pay the bill. We checked our records and reviewed our bank statement and confirmed that not only did we pay Woodbury Optical, but they also cashed the check. So the second bill was incorrect.
Upon further inspection we realized that we shouldn’t have been billed in the first place because my health insurance company covers routine eye examinations. I called Aetna and they confirmed that they cover eye exams and that Woodbury Optical had submitted the claim as a «medical procedure» and not a routine eye exam. I then called Woodbury Optical to inform them of all this and they stated that they would correct it. Once they received payment from my insurance company they would refund me.
I called back two weeks later and they did not submit the claim. They said it would take six weeks for them to do so. I called back again today (six weeks later) and they are still waiting for their billing person to submit the claim. They would not provide me with a time that this person would do so. When I pressed them as to why it is taking so long to submit a claim, how long does it normally take to submit a claim, and roughly how much longer will it take, they stated that, «we are very busy. You can call us back in a few weeks if you want to.» Their complete lack of professionalism and common courtesy, plus their attitude and petulance is appalling.
Not only have they failed to correct this billing error, but they are also (I believe) using unethical collection practices by incorrectly submitting claims to insurance companies and billing their patrons multiple times (even when they have paid). They should be audited.
Clearly, I will not be returning to this location and have filed a complaint with the better business bureau to try and resolve this issue that their staff is either ignoring for financial gain or is too incompetent to handle. I would recommend you do not go here.

As other reviewers have stated, the receptionists are arrogant and unprofessional. We get a recorded message a day ago that says if we don’t cancel a day before or don’t show for the appointment, we will be charged $ 75.00.
So, we show up on time for a 10:30 appt. The only thing that happens fast here, is how quickly they take your copay. We sit for 15 minutes before my wife gets called into a room to do the standard quick eye exam. It’s now 11:00. Then shes told the doctor isn’t in yet and there are two patients in front of her. They have the balls to charge money if you waste their time by not showing up, but the patients time means nothing to them. A patients bill of rights needs to be addressed here. If I don’t show up, you charge me. If you’re 30 minutes late or more I want to get paid for my time. We’ve sat and waited over two hours in past visits. I always refused to use these drs. because of that. Now my wife will leave here as well. Enough is enough

Dr. Cohen and Fred are two of the nicest and most helpful guys I’ve ever known. However, every single receptionist there is the most rude and disgusting girl I’ve ever known! They are always so miserable and not friendly. They roll their eyes and act like its the hugest thing in the world to help out a patient. I only keep going back to deal with the two guys I listed. Seriously, Dr. Cohen is amazing! Just a heads up for whoever goes in there and gets thrown off by the receptionists’ lousy attitudes!

I went here for the first time a couple of weeks ago and didn’t have the best experience. I waited over an hour for my appointment, the receptionists seemed annoyed with me, and no one who worked there seemed to be in a good mood. When I went back to pick up my glasses the attitude wasn’t much better.

My appt today was with Dr. MALIK, who has performed Cataract surgeries on both eyes as well as subsequent laser lens cleaning procedures. Everything was done with great professionalism with outstanding results. Upon my arrival i was informed that my appt was with another Dr. And not Malik because due to his success is only now performing surgery and not follow up visits, even after surgery he performed. I go to this facility because of Dr Maliks expertise and because he has been my Dr. Since my first visit years ago. I applaud his success and fortune for his hard work but dont appreciate being handed off to an unknown entity.
UPDATE: All to do about nothing… Sr Malik is not only a fine Dr but a gentlemen! He will continue to be my personal Opthamologist !

One of the receptionist who I will not name, was the rudest person to a first time patient. Every time she answers back, she did with a rolling eyes and a long sighs.
The waiting time wasn’t bad, but the attitude that receptionist had on me was absolutely unprofessional. It’s odd, because the other staff members were very friendly and understanding.
I chose the place, because it was close to home. Walking back home from the treatment, I thought it was me who perhaps gave her the wrong impression, but soon to find out, it was just not me.
My brother was nice enough to pick up my prescription contacts from the place when I was not available. When he came back, I asked him, was there a really rude receptionist there? He answered, yes, and he asked for the prescription under my name, the receptionist scanned him up and down with her eyes and told him to wait. So he waited, 5 – 10 mins passed and he made a same request to the receptionist right next to her, in a jeepy, the other receptionist quickly turned around and grabbed the prescription and handed over to him, while the rude receptionist did nothing but gossip away her weekend getaways.
The Doctor however was very friendly and respectful.

I have been with this ophthalmic group for over 4 years now.
Everyone works at this optical studio is professional, friendly, patient and very informative. I love the interior décor, they keep the place super clean and tidy.
They provide thorough eye examination, they utilize the latest technology and medical equipment, highly trained licensed opticians and professional staffing teams. More importantly, Woodbury ophthalmic Group has the best ophthalmologists.
Dr. Dean Hart and Dr. Sajid Malik are the best of the tops.
They also have a broad collections of regular and designer glasses frames, prescription sunglasses, regular sunglasses. They provide everything you need for your eyes, you name it!
I highly recommend this place to everyone who loves your precious eyes.
Even I’ve moved to CT, I still and only go there for my eyecare. It completely worth the travel!!!