Enterprise Rent-A-Car

This Enterprise location was very helpful and professional. Their customer service representative Shelly was top notch. I had to rent a car due to my car being involved in a auto accident. Shelly was very quick to get the request processed with my insurance. She kept in touch to make sure everything was satisfactory throughout the rental term. I would rent from this location again and would recommend this office to everyone.

Ok so my insurance company sends a reservation over to the Enterprise people so that I can get my rental car while repairs are taking place on my car.
I called the local Enterprise office to confirm the reservation. The gentleman on the phone looked up the reservation, and said everything was ok. I asked if my husband can pick up the car since his schedule is a little more flexible than mine. I was assured that this would not be a problem, and even offered to pick HIM up.
Well (of course) there was a problem, and I had to be there to get the car. Already when I got there the manager (Chad) is on the defense and ready to spar. I tried to explain to them that I had used the Enterprise in Greensboro for a similar situation, and it was not a problem. I also attempted to use my husband’s major credit card to secure the car. This was not an option either. (mind you, this is paid through the insurance compay, and they sent me there.)
I was not sure what kind of deposit they would charge on my debit card, so I did not want to use it. Chad went on to tell me that the other offices don’t do it right, and that’s why they don’t have a job anymore. Do i REALLY need to know Enterprise policies and problems with previous employees? uh, NO
After 20 minutes back and forth with Chad, he continues to tell me that I’m upset. I know upset, and I was not. Frustrated? YES, upset? NO.
Finally, I give them my debit card, and get the car and ONLY until I asked for their names and took their cards to report their behavior did Chad offer an apology. When I refused to speak with him anymore — he literally said «ma’am„ ma’am, ma’am» to provoke me into arguing. I have never had customer service so ridiculous in all of my years.
If your insurance company FORCES you to use Enterprise, do NOT use the one in High Point. The one in Greensboro has a larger variety, and much better customer service!