Precision Tune Auto Care

This is a great company. They always do a great job on my vehicle and treat me with the utmost respect. The staff there go over and beyond to help their customers at all times. This is my go to store/​location. I recommend everyone to go check them out. Clay is the man and his staff is awesome.

Clay did not hesitate to invite me in upon calling and when I arrived I was treated very respectfully and my services were performed promptly and properly. I was very grateful that he brought a safety issue with my engine cooling system to my attention.

Awesome, honest service! They take walk ins and appointments. They won’t lie to you about your vehicle. Whatever’s wrong with it, is wrong w it. And whatever’s good, is good!

I am new to the area, and needed a reliable place to repair my 2005 Chrysler Town & Country. My first visit for a broken dipstick (!) which was fixed before I could finish my coffee. My second visit, for a lube and rotate, was performed smoothly and flawlessly, and at a nice low price that surprised me.
But the third visit is the subject of this message. I’m kinda car-​savvy, so when I heard a suspicious noise in the engine area, I self-​diagnosed it as a water pump problem and sent my wife off to have it looked at. Well the guys at Precision thought it was related to air in the cooling system caused by a leaking radiator, and they proposed to replace it. I agreed when they found the coolant level down 1 quart, so it made sense. But the noise I diagnosed was still there when they finished. Surprise — they called to tell me the radiator was fixed but yes, there was indeed a problem with the water pump. And they offered to R&R the water pump FOR FREE! This is no quick-​and-​easy job, so this offer was over the top. Yes, my wife had to wait another couple hours, but the car came back fully fixed and running like a top. This was exemplary service, and I’m a fan — I’ve found my go-​to garage in Greensboro! Dave.

I have used this place for some time now. Staff is always nice and they always have great coupons on their website! I’ve only used their basic services such as oil change and tire rotations so I don’t know about their other services but I have always been happy with the services I did get.

This place has one philosophy. Upsell. Two visits but never again. Tried to convince me that my car required an ‘extra’ quart of oil at 267% of the cost of oil for the change. Funny thing is nobody in the 7 years I have owned the car has ever tried to put an extra quart. This includes them on my first oil change with them. Avoid.
In fairness, other locations are very nice and honest (Battleground)

I went to Precision to get my brakes changed over. The inside was very nice and clean and didn’t have the typical boring news or soap playing but a movie channel instead. While waiting for my car to be completed I started to smell smoke. I looked into the garage and I saw at least 3 employees smoking in around the cars. There were 5 of us in the waiting room and we had to watch them standing around smoking. I then noticed that the window of my car was rolled down. I didn’t want the stench of smoke to get into my car so I asked the manager to roll my window up. He responded saying that he would do that but that he allows his employees to smoke in the garage and that some of them need the smoke to help them function. That’s sad and all well and good but not at the expense of stinking up my car or having all of us wait for you to finish. I waited about another 20 minutes and my car window was still down. I inquired about this and the manager said that he asked the guys to put out their smokes. I don’t care! It still stinks in there.
It’s unprofessional and poor business. I won’t be going back. I would rather pay a little more somewhere else and get more respect and a better product that this place.

I don’t like writing negative reviews… but I don’t want someone else to be surprised. I took my car in for a routine oil change and when I arrived there was a 2 hour wait (which was fine, it was a holiday weekend) so I choose to sit and wait because you cannot make an appointment, it is a first come first served system.
Once my car was taken back for the oil change and tire rotation, about 30 minutes in a man came out with a sheet of paper with a list of things wrong with my car. First I knew that not too much could be that wrong since my car isn’t that old but I let me explain all the problems. I was told that my steering system was leaking and that it was VERY SERIOUS. I was also told that they needed to fix it, they could do it that day and it would only cost me $ 600+ to fix. They mentioned some other problems, at which point I was in panic mode and no longer listening. I called and got my car into another shop (a local shop that we knew the mechanic personally) and was told that a cap was loose on the steering system and was causing a small leak out the side, not serious and not expensive. He ordered the part and fixed that as well as my brake pads for under $ 200.
I do not like being overcharged but most importantly I do not want my car worked on by someone that wants to experiment to find what is wrong when it was such a simple and inexpensive fix. I am very disappointed in my experience here and will not be taking my car back.

I went in for a routine oil change on my vehicle. Halfway through the process, the man calls me up to the counter to show me how terrible the condition was of a certain part. I honestly am not the most knowledgeable person on cars. But, I was shocked to see the state of this certain part. I was told they could replace it for $ 50. Not thinking anything about it… I said go ahead. After dropping over $ 70 for my oil change and replacing this part, I come home and get on my computer to see how much this part actually costs. $ 12.00 online!!! I also watched a video online of how to change this part in my car and I most likely could have done it myself. I’m embarrassed and ashamed that I didn’t question them at all and let myself be manipulated just because I didn’t know any better at the time. Shame on them for overcharging… shame on me for letting them.

Tires and balancing here are GREAT. That’s what this place should be used for.
Discount tire is right across the street and they beat their prices hands down.

Absolutely horrible customer service and mechanics here.
I brought my car here to have a serpentine belt and pulley replaced. At first I thought they had done everything right, my car ran no problems. About a month later I went to turn on my fan and no air whatsoever. Having absolutely no mechanic experience myself, I took my car to a different shop and asked them to look at the A/​C as it wasn’t working. Come to find out, the mechanics at good old Precision Tune failed to properly reattach the outside pulley after they had replaced the inside belt/​pulley so the belt fell off while I was driving.
After having it fixed I drove straight back to Precision shop where I spoke with Brian the store manager, who didn’t believe my account (or the other mechanic’s account) of what had transpired. I got the number from customer service, which did not work from outside the 336 area code, and faxed over the information they requested. Three weeks later, and after following up four times, I finally heard from the «Operations Manager» Terry.
He also pointed the finger at the other mechanic and offered me a store credit for the amount I had to pay to fix their crappy work. I told him this was unacceptable because I did not want to take my car back to a store to be seen by mechanics who I believe broke it in the first place. Apparently, Terry thought there was nothing more he could do. When I asked for the number of his manager so that I could pass along my frustration with how long this issue took to be «resolved» (if you can even call it that) he refused and told me I would have to call the customer service number again. After calling them and leaving a message, I still have yet to hear from them.
Very disappointing and aggravating experience all around. I suggest you look elsewhere for a mechanic, otherwise you may end up paying more to fix the work that they supposedly took care of.

Really stressful getting just an ordinary fix on a truck.
They had to order a part, ok, so our vehicle stayed there overnight so they could fix it the next day. I call over there periodically trying to see when the truck would be available to pick up. No one could tell me. Around 12:00 pm I was told that the manager who was working on the truck had to leave for an emergency which is why I could not get an update on the truck. No one at the store knew what was going on with it. They were trying to get in touch with the manager.
4:00 still no word.
5:45 (15 min before they are going to close) I called again because I still hadn’t heard from them. The guy who answered the phone puts me on hold for 15 min then hangs up.
I call back, and come to find out, the wrong part was ordered, the correct part would get ordered and the truck will be fixed the next day. I can not come pick up the truck however because they are closed and they can not invoice me for work that had already been done on the truck.
The next day, the truck was ready by 12:00 pm.
So it took them 48 hours to fix something that should only take a few hours. Of course, some of the reasons couldn’t be helped, like the manager’s emergency, but I thought the whole ordeal was handled unprofessionally and sloppy.
They did knock off $ 20 on the bill and gave us a coupon for a free oil change.