A-1 Pest Control

I have used A-​1 pest control for years. First for a squirrel problem and most recently for a chipmunk problem.
Two different years we had squirrels in our attic. (A roof problem, not because A-​1 couldn’t do the job) When I call, I usually get the answering machine but don’t be deterred, they call back promptly. Depending on what time of day you call, they will either come out the same day or the very next. Both years that we had squirrels they caught the little buggers and took them away. They certainly know what they are doing and can handle the situation appropriately. Those squirrels are very squirrely you know!
Most recently we had a large pile of rubble developing in our garage from some sort of critter. I called both A-​1 and another company to get an idea of what might be happening. CHIPMUNKS! Yeah, you think they are cute but not so much when they are digging up the floor of your garage from underneath! The other company wanted a huge service call fee plus $ 75 per chipmunk — pretty much never ending because you are never going to get rid of them all. A-​1 for a lower service call fee, came out diagnosed the problem and told us how to make it really hard for the chipmunks to continue their evil plot. I really appreciate that they didn’t view us a constant money stream and though the solution is expensive, it at least is a real solution — replace the garage floor.
Highly recommend A-​1 for all your critter catastrophes.

My landlady called A1 out to deal with a recurring squirrel problem that we were having. At the first appointment, the guys from A1 set traps out on our roof on the opposite side from where we said we’d been hearing the noises, and the A1 guys admitted they chose that side because they didn’t want to deal with the trees on the opposite side of the building. This seemed unhelpful but I figured they’re the experts and allowed them to make the call.
At subsequent appointments, they became more and more unprofessional. Despite their informing me that it is illegal to leave trapped animals for more than 24 hours, they often would ignore our messages about trapped squirrels for longer than that, eventually getting back to us several days later. What’s more, they would call us while already on the way to our house and only then let us know that they needed to be let in in half an hour or less — we had to scramble to make sure someone was home so we wouldn’t incur the $ 55 drive-​by fee! Finally, they have a completely disorganized system. Every time I’ve spoken to their secretary, she’s told me information that contradicts what the pest guys themselves have said and done (for instance, she told me after their first visit that they wouldn’t need us to be home when coming to check the traps, which turned out to be totally untrue — I then planned on being out the next day until Howard, the pest guy, called and said he was twenty minutes out and needed someone to be home to let him in. I’m not sure if this was genuine miscommunication or if it’s a trick by the company to get that $ 55 «no one was home» drive-​by fee, but preceding each subsequent visit, we never got more than an hour’s notice from Howard that he was coming by. This was at the very least annoying and unprofessional, but shady to boot). Most recently, their secretary told us five days ago that Howard would be back the next day to collect the traps one and for all. So far, he hasn’t reached out.
Avoid this company if you can — they’re disorganized and sloppy in their management. Plus you’ll wind up dealing with a lot of nasty fees if you’re not careful.