Highland Dental Group and Orthodontics

Been here for more then an hour and then finally tell me ohhh we need to know what trimester you are from Kaiser. Seriously. You couldn’t tell me like 2 weeks ago or earlier today. Not have me wait for more then an hour. But wait there’s more now they can’t pull my tooth cuz I’m in the 3^rd trimester. So you couldn’t tell me this before so I wasn’t waiting all this time. Horrible. Never coming here again.

Everyone is so awesome here! Great experience. Ive been so scared of the dentist. And here i feel so calm and at ease.
Dr. Chokka is very kind and very attentive, right when you walk in the girls in the front Brooke & Dorena greet you, making you feel very welcomed and acknowledge. I dont know about you but it sure makes me feel good.
I was treated amazingly front the time i arrived to the time i left.
Thank you Highland dental group for your aawesomness:)

Disrespectful of customer’s time. When I have an appointment, I show up a few minutes early and expect to be seen on time. It is now 30 minutes past my appointment and the wait looks deep still. And this was for a «first appointment» of the day.
Update…now 55 minutes past my appointment.

THE WORST DENTIST OFFICE. It’s all about money in the office.
I needed a crown that day, but they would only going to make time to do the $ 700 crown, and not the $ 200 crown. I wish I never went there.
The «manager» Brooke is extremely rude. She quoted a price one day, then next time I called back, she had no idea what I was talking about. Can you get your documents organized please? Thanks. I don’t think they even like business, bc they sure as hell don’t act like it.
HIGHLY DO NOT RECOMMEND.

The office cleanliness, staff professionalism, and patient treatment is exceptional. Dr. Chokka is friendly and took the time to understand my individual needs. The only issue I had during my visit was the time it took from check-​in time to finish for completing an exam and cleaning (two hours). If the experience could be streamlined, I would definitely rate the office and staff with 5 stars. Overall, I was happy with the services I received and would definitely recommend Highland Dental Group to others.

I have to leave a bad review here for a ton of reasons that concern customer service and quality of dental care.
First I had an appointment at 11 am and was left waiting in the lobby for 30 minutes until I asked the receptionist how much longer the wait would be. Other customers were starting to complain about how long they had been waiting as well btw. Several people left or rescheduled due to the unexplained wait. My father has experienced similar weirdly long wait periods; he once even waited for 2 hours. Not exaggerating.
Because of the apparent short staffing that I assumed was the cause of the delay, my oral hygienist was clearly rushed and kept nicking my gums through out the cleaning. I had to cry out in pain in order for her to slow down and not be so rough!
This is a more subjective thing but I always feel like I’m being ripped off. The demeanor of the staff reminds me of a used car dealer when they explain why I should pay for one option over other insurance covered options.
Yikes, would not recommend.

This dental office is the best I have been to in 52 years of living. They are all inclusive, which is wonderful! No more going to different offices for special work. They have everything you need under that one roof and their prices are very competitive. They are very understanding and always sweet and welcoming. I highly recommend them, and I would know because I have been to lots of dentists & had lots of dental work because my teeth are very weak. They outrank them all!

I do not recommend this place to anybody on the Unilocal.Check somewhere else before u came for dentist or espc ortho here. i wish i can give 0 STARS to this orthodontist place. Been with dr cooper (the old ortho on this place) for 2 years and its all good and nightmares start when the new ortho dr gabriela take over this place. She taking care my braces for 1 years and 4 mths since dr cooper leave and nothing she do make my teeth looks better for that longer period. I been on ortho on this place for at least 3 years and i ask this dr gabriela how much longer they can take off my braces, and her stupid answer is «syenni we take off ur braces as soon as ur teeth straight coz ur case is different». Are u kidding me «miss smart doc gabriel which is i know shes a assist proff at loma linda univ»? If i have an easy case, im just gonna use a invisalign okay, im talking about more than 3 years of treatment not 1 years of treatment with u guys… After all that answer i transfer my ortho treatment to other doc who can answer me. I ask 2 didfrnt ortho couple weeks after and both of them said my ortho gonna be done less than 2 more years of treatm and they see the way dr garcia do to my teeth both of them says she doesnt do any good treatment to me. I transfer all my case after all and my dentist to other doc since 2 mths ago and for this past 2 mths my gap looks better already. Forget about this place guys, theres a lot of much better ortho in redlands area. Trust my bad experience there…

I have been going to this Dental group for years. I have 4 kids and three of them need (ed) braces. I am so grateful for the convenience and flexibility of having both dental and orthodontics in the same building. The dental staff are professional and efficient. Dr. Garcia is so nice and informative. But I have to say, what makes this office shine are the wonderful trio of Dorena, Alexandria and Brooke in the front. They have gone above and beyond to help me out. When I had a super picky FSA person, they did not balk at the bazillion things I needed to make a claim. They are sweet, patient and caring– ALWAYS! And if something isn’t financially good for me, they find ways to work with me and help us out.
The office always has great dentists. I have highly recommended this office to friends and family in the area and they love it too.

They overcharge for copays they tried to charge me $ 75 for a $ 40 tooth extraction. Luckily I’m not stupid n got a second opinion. I will not b back!!!

The entire staff was fantastic, they answered all my questions, printed out information for some dental work I am going to need soon. A++ business and I think I have found my new dentist. Keep up the great work!

I hate going to the dentist but this place makes me feel comfortable and make the experience much easier! The staff is very friendly and treat me like family. The doctor were gentle on my teeth and took good care of me! I was In and out for my appointment.

Where to start. I don’t go anywhere without Unilocaling first. I read the Unilocal reviews for this office an checked out their website. Everything looked good so I decided to use them as my dental office.
The folks who work there are very nice and try to be very accommodating. They have all of the latest technology and make you feel very welcomed. It is very clean and they usually get you in and out pretty close to your appt time.
On my first visit I was surprised to hear that both myself and my child had no cavities – great I thought! That outcome coupled with the exceptional customer service had me feeling great about my new find.
I went back 6months later for a check up and was told by a different dentist that I had a cavity that needed to be filled. While jamming the needle into the back of my mouth he’s talking Lakers with the assistant and mentioned how the reason he needed to drill so much was because the cavity went neglected for so long (please note I had just been in the office for a checkup 6mo earlier) Apparently the other dentist didn’t notice the gaping cavity 6months earlier?! The work he did (a filling) had me sore and unable to fully open my mouth for a week. 2 weeks later, something’s wrong with the filling and I cannot even chew on the side of my mouth they «fixed». I called the office and they scheduled an appointment to take a look – 1 week later. On the morning of the appointment and after taking a day off from work to get there, they left a message to say they needed to cancel the appt. I wouldn’t recommend going here.

The doctor is nice and did a very good job on my teeth, the office is very clean, modern and new, the equipment they use is high tech and the mouth x rays and amount of pictures they take really amaze me. My complaint is they make you wait FOREVER! I always arrive on time or a bit earlier than my appointment time but I always end up waiting a minimum of 35 minutes and once it was over 50 minutes. I like them so much that I referred 2 sisters in law and my mother in law. Same deal goes for them on the waiting but they did really like the doctors. Moved out of the area so don’t go there anymore but wanted to share my opinion.

Not again, I expected much better service when it come to handle the money side of the service, custimer service is sucks and no one response to my questions when I asked, after I paid I felt I become old case (NOT RECOMMENDED)

Bewarned, they will find ways to charge your dental insurance for unnecessary services. Not very friendly staff, egotistic dentists. Make sure you ask what kind of procedures will be done before signing the pad. They don’t even show you what you are signing. Not accommodating with appointments. Only plus they have new equipments, but customer service is lacking.

I really love this dental office! The doctors here are great, they are very professional and make you feel at ease for any dental procedures. The receptionists are always very friendly and always greet me with a smile. The office is very nice and modern with up-​to-​date technology for treating their patients. Not to mention that the offices are immaculate… so very, very clean. I am so glad that I found this dental office, I have went to many other dental offices in the Inland Empire for consultations for orthodontic treatment, and by far this place is THE best! I actually look forward to my appointments, because I know that I am really in the hands of the best care.

As usual had a great visit seeing Dr. Miller. His assistant Rose is always so sweet to me and my son. What’s great about Dr. Miller is he always gives you options or a choice as to what can be done from least invasive on. Whereas all my other dentists just drill away not asking or including me on the treatment. Dr. Miller is very gentle. I’m a big sissy when it comes to the dentist. I don’t have to break a sweat fearing any pain seeing him. Affordable prices for those without insurance. Highly recommend this office. My son and I look forward to coming here. Thank you Highland Dental Group!

As good as it gets! very convenient, for the first time I can say I am looking forward to seeing my dentist again! :)
Fast
Affordable
Up to date technology
Welcoming atmosphere
Helpful /​Experienced staff

After my dentist of many years went into teaching, I tried using the dentist who bought his practice, then another area dentist who seemed to want nothing more than to take advantage of my high-​quality dental insurance and drill as many holes in my teeth as he could. HDG was my third attempt to find a decent dentist.
The practice is located in a strip mall near a home improvement store. They have the latest technology at their disposal and the dentists on staff all appear to be recent dental school grads. Dr. Miller, just five years out of LLU Dental School and a young father of three who appeared to be sleep-​deprived, took one look at my mouth and exclaimed, «What are you doing here? Your teeth look great! You likely won’t ever have another cavity again.» Miller’s initial assessment makes me think maybe I didn’t need all those fillings after all.
While HDG offers a $ 39 get-​acquainted special, they billed my insurance company for nearly $ 800 for an initial exam, cleaning and a truckload of fancy imagery after I told the x-​ray tech I didn’t want anything insurance didn’t cover. Did she bother to check first? Of course not.
Nearly $ 650 of services are not covered. While I don’t doubt the skills and abilities of the dentists here I’m not too sure this is the kind of dental practice I will be comfortable with and I glad to date I have not received a bill for the uncovered services. I will avoid this practice like the plague in the future.