AFC Realty & Management, Inc

The property was great & at a good price.
The company, however, goes above and beyond in making sure that they do the BARE minimum for you after moving in.
Little to no communication, hesitance to provide any maintenance, and a «don’t care» attitude.
When I FINALLY got a hold of the guy for a showing, he told me that I’d have to sign without seeing the place because it wasn’t worth his time to come up and show it. I can’t deny that he was right, because I’m sure people will continue to sign due to the location and rates. I did.
Unfortunately, there’s no other way to stick it to them for being such a bad management company than to write a review on Unilocal or take legal action. The 2^nd option is too expensive and they know it.

I don’t Unilocal often, nor do I leave comments on businesses. However, I feel the need to at this point. I’m a current tenate and have yet to see good customer service. I’ve had my water turned off, notice for it another time, put in multiple work orders not answered or fixed, and moved into a dirty property on my move in date. Yes businesses make mistakes and people are human; however not acknowledging them is another. One person in your office, informed us our water being disconnected wasn’t an emergency and it would be figured out later, another told us we were basically lying about condition our property when we moved in despite having pictures that showed differently, and after the 2^nd water issue told us it wasn’t their fault and to email someone else because that’s their job, not hers. A mistake is one thing, a pattern is another. The customer isn’t always right, but when you make a mistake own it and fix it. If my rent was late, I have a sneaking suspicion I’d hear from you immediately. What makes my living conditions less important?

Ok I had been looking for a house for two months because the owner of the property we were living in was selling. I must have run into at least 7 scammers. I got into contact with Matt and he saved our lives lol. On a more serious note I could not be more pleased with the process. It was painless and we got everything that was promised to us. AFC deserves a positive review from my experience. Thanks Matt, J.F.

I usually don’t write on property management review pages but I felt the need to step in and respond to the most recent post by Kaitlyn re: bed bugs. I have rented from AFC for the past year (since December 2013) and although I’ve had a few minor issues, overall I’m very happy with the building and my neighbors.
There are no bed bugs. I am, however, certain that the reviewer who posted regarding bed bugs brought in a mattress already full of them. I live next door to her and have had absolutely zero problems in terms of cleanliness and general condition of my studio. Sure, it’s an old building. But it’s in the heart of Uptown and they do their best to keep good care of it.
The neighbor who lived in the unit next to me also never had issues with bed bugs. Immediately upon her complaint, her unit was still fumigated and addressed. Management didn’t wait on that regardless of the fact that no other unit has them.
The health department also cleared the building.
I do find it borderline defamatory to post such a review as Kaitlyn did below without proof of the matter asserted. Matt is a great leasing agent and AFC has never been an issue for me generally in the past year. Most people reviewing property management usually do so because of bad experiences. Given the gravity of the allegations made against AFC with regard to bed bugs, I found it necessary to put in my review as well.
Unlike Kaitlyn, I have also been a long-​time Unilocaler and have many on this site who can vouch as to my legitimacy and overall opinion on things. That and being a lawyer.

This company managed my property in Belmar Lofts in Belmar, Lakewood, CO for almost 7 years. The unit stayed rented which was a bonus but little did I know the place was not being maintained. Water damage in one of the windows and the tenant stated it was «given to her that way». Never changed the air cond filter, replace all spot lights for canned lighting (14!), refrigerator and all appliances were disgusting! Had not been painted in 7 years and it was obvious. Then they lost my fob to go into the building and couldn’t let a repair man in, had to drive 35 miles to do it myself. They have failed to give me my $ 200 on file deposit back or the $ 100 I requested from the tenant. Terrible terrible company to deal with. Who knows I could have lost thousands had the unit been maintained I could have increased the rent a long time ago. FIND ANOTHER COMPANY or do it yourself to save time, money and hassle. EVA and Ashley are awful. They are in the wrong line of work. You can’t even walk in to see anyone at the office, you have to ring a doorbell so they can screen who comes and sees them. This EXPLAINS a lot!!! Unhappy people come see them and they need some sort of security?! Just plain bad, bad, bad.

I have a property managed through them.
There is little to NO communication. I have emailed Eva, Ashli and Andrew and can NOT get a decent response.
Maybe this Unilocal review will get them to call.
I’m having my lawyer look over my agreement to see how to get OUT of my contract with them.
Really AWFUL.

DO NOT RENT FROM THIS COMPANY. As others have stated, they do not return your phone calls and when you do manage to get a hold of them, they are extremely rude. I’ve also had many issues with trying to pay rent on their online portal, and when I finally got through to the bookkeeper, she talked down to me and insinuated that it was my fault that I couldn’t get it to work. Our neighbor had a dog in his apartment, which is not allowed in our building, and I filed a complaint with them over a week ago and have yet to receive any indication that they’ve fixed the problem. I thought the management group who owned our building before was bad, but I would give anything to be living under them again. They at least treated us like human beings.

Please save yourself the trouble from having these people manage your property. Andy Carpinelli is dishonest and unapologetic. I was accidentally forwarded an email from his property manager from him saying «I’m sick of this» when I asked them why one of the people on the lease hadn’t signed it. A simple ask of anyone leasing your property (and being paid for this effort) is to execute the lease properly. They then said the tenant was no longer living there, only to find out an hour later from another one of their people that he was.
They then said that it would take 4 – 5 days to just send a tech out to look at repairs requested by the tenant. If you’re a tenant, do you want to wait that long?
They are a disorganized mess and rude. I have switched to a new property manager because I could no longer deal with this.

These guys are a joke. Sprinkler system has been broken for 9 months (still ongoing in the middle of July!), calls are not returned, emails are not responded to, maintenance work simply doesn’t get done. Office is on lockdown. The list goes on.
I have rented for some time and never had such terrible service. Rent is paid on time and I take care of things that are my responsibility. The least they can do is return the favor.
In short, whether you’re an owner thinking of using them as an agent, or a tenant thinking of renting from them — DON’T DO IT.

My husband and I went in to talk with Andy about helping us to purchase a rental property in December 2011. One of the things we talked about was the need for communication from him as our realtor. Several times I had to ask for more communication and check in to see what was going on. I finally asked to go out and see the areas we were looking at and he responding just now, 3/​19, saying that he didn’t have time to work with us. He didn’t even bother to call me — just sent me a quick email. I would never do business with them again. His customer service is nonexistent.