EchoPark Automotive

Every one at Echo Park really went out of their way to get me exactly what I wanted. I absolutely love the truck and will not hesitate to do business at Echo again.

Brought my car in because the front right wheel was vibrating and thought I just needed an alignment. Not only did they figure out that it was the wheel bearing but they also found that it was covered under warranty and helped me find a Hyundai dealership close by to bring it to. They were super friendly and very informative. They saved me $ 500 and helped me get the car up and running super quick! Can’t see myself bringing my car anywhere else!

I had to take my car in for an oil change and it was making some weird noises. I was afraid is was going to cost a lot to fix everything. I took my vehicle into Echo Park and they had a shuttle service to take me to work and then called me with an estimate within an hour of dropping the car off. I never feel like they are trying to take advantage of me. They even gave me an extra discount and replaced my tail light for free! I called around to a few other shops before I gave them the go ahead and their prices were so much better, even without the discount. I have never had such wonderful service from a mechanic. They are so friendly and as a woman who doesn’t know a lot about cars, they explained everything and treated me with the utmost respectfully. Their facility is incredibly clean and well kept and every staff member I came across was very was polite and had a smile on their face. I would HIGHLY recommend Echo Park!

I really didn’t plan to buy a car when a friend and I stopped in, but I saw a late model, low mileage Kia, so I went ahead and test drove it. I went home and brought my husband back that night. He was impressed with the car, the dealership and our salesman, Russell! We explained that we’d like a day to think it over and he was okay with that! So we did and went back. It was so pleasant and easy.

This is worthy of my cut/​paste review from Google+:
On a whim I had decided to try out EchoPark for an oil change on my 2000 Jeep Grand Cherokee, as this location is very, very close to my home. Bill and his team are VERY kind, thorough and above all, professional. They know their stuff! Since my first visit, I have decided to make THIS location my go-​to place for all of my Jeep’s («Marge») needs. After each visit, Bill goes over the service thoroughly with me and ensures that I understand everything. Just last night I had to bring Marge in after work to have my AC looked at. It was determined that a part was needed and that Bill would call me the next day and let me know when he will have the part and when I could come in. Ironically, as I am writing this review, Bill called and said the part will be here later today and can fit me in first thing tomorrow. Bill and Ten (sp?) seem to always go the extra mile with their customers and it’s not just me either, as I observed the same consideration with other customers while waiting in their amazing lobby and drinking one of their lattes. Watching the team work on your vehicle is also very cool. The place is clean, clean, CLEAN! Everyone, from sales or service, that walk past me as I’m in the lobby always gives a smile and/​or a hello. I have been there a lot, these past few weeks and I swear Marge is on auto pilot. The service team completely supports me in that I have no plans to purchase a new car and that I want to keep Marge in tip-​top shape, which she is, thanks to EchoPark’s expertise, honesty, customer service and professionalism. They are unique in that they do not pound you with the nickle and dime game. They truly have a wonderful business model and gain my loyalty as a customer. Keep up the good work, team! You guys are awesome!

Since there are no reviews on the service side, I will start. It’s too bad the sales side got a not so good review because my experience on the service side has to be the best I’ve ever had and that includes Lexus which I go to for my Lexus. For my Toyota however, trying to find a Toyota service shop was difficult because most of the reviews were bad for my area which is in the Southwest. I was greeted with smiles upon arrival and given a thorough explanation of the services I requested. The job was done in a timely manner in an area were I could actually see the work being performed! The waiting area was super clean as were the restrooms. Complimentary espresso is a nice touch! Bill was my service advisor. He and his team were a pleasure to deal with and needless to say, I will be back!

This dealership is a breath of fresh air!!! Very professional and friendly staff that truly put the customer first and focus on the needs and wants rather than their agenda. Had my vehicle serviced and was very impressed by the ease and speed of getting in and out. Very knowledgable service department and Dan went above and beyond, gave me a coupon to bring down the cost of service without me even asking. The rest of the staff was very friendly and accommodating while I waited and browsed around. I will return for service in the future and will be exploring my options there on my next vehicle purchase. Thanks EchoPark for a first class experience!!!

This place does stuff backwards. When they do a trade in they take pictures of the car then send them to their headquarters and that’s how they come up with a trade in value. Mind you they never start, the car, or take it for a test drive. Also you must fill out a credit application before test driving a vehicle. They get two stars only because Mark was nice.